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Fiorinda5EE9
Participant
February 10, 2021
Question

Lightroom paid presets missing after migrated to new phone

  • February 10, 2021
  • 1 reply
  • 177 views

Ho cambiato Cell, e Lightroom non mi dà più i pacchetti preset che ho acquistato. Potete aiutarmi?

Grazie

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1 reply

Akash Sharma
Akash Sharma
Legend
February 11, 2021

Hi,

 

We're sorry about the trouble due to the missing presets after you've changed our phone.

 

Please let us know the version of Lightroom you are using along with the device (operating system) you are using it on. Do you see your presets and images on Lightroom Web? Link: https://lightroom.adobe.com/libraries 


Are you using the free version of Lightroom mobile? If yes, the presets are stored locally on the mobile device and they do not transfer over when you change your device.

 

Thanks,

Akash

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