Photo that was one the Lightroom Ecosystem mow no longer available - Photo not syncing/missing

Question

I have approx 460 photos on the LR Cloud ecosystem. I am on the 1TB plan, so I have plenty of space available.

A few days ago, I took a photo. It was uploaded to LR and processed as a Black and white. All good

Shortly thereafter, when viewing the photo is was blocky - a restart of LR seemed to resolve the issue.

However the blockiness returned, and now where the image was is a black space when viewing. I have a message that says syncing 1 item (endlessly)

On the Creative Cloud Platform it tells me Sync has not finshed for the file in question, and that I must open LR on my Mac to continue syncing.

I have opened and closed LR

I have signed out of Adobe Creative Cloud and signed back in

All to no avail

Any ideas on what the problem may be and the possible resolution?

Note - I do not use LR Classic at all

Sameer K · Answer

Hey, @Jack37053627j2ot. Welcome to the Lightroom Community. I'll help you figure this out.

You can log in to Lightroom Web (https://adobe.ly/3uv2zCA), and look for the Sync Issues category near the Deleted section on the left part of the screen. If there are any Sync issues, check the file name & apply small edits, or tags & wait for while to check if the edits sync over to cloud.

If this does not help, ensure you have a backup of these images; you can clear them out & delete them from the deleted section.

After this change, let Lightroom sync for a while & check if returns to normal.

Thanks!

Sameer K

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