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M
Mees33818772nwbd
Participant
November 23, 2023
質問

Subscription billing question

  • November 23, 2023
  • 返信数 2.
  • 174 ビュー

 

 

Hi ,

I have paid for a premium account on lightroom, and I already haven't had access, while my membership ends on 24-01-2024.

 

So you need to fix this and give me an extra month because this fraud. If its not fixed by tomorrow I will evolve a judge!

 

kind regards,

Mees Buurman

    返信数 2

    H
    harel_2607
    Participant
    November 12, 2025

    hello' i cancelled my adobe lightroom subscription on april 

    however i was still charged 

    please help me

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 27, 2023

    Hello @Mees33818772nwbd 

    I was able to investigate the problem.  You have more than one Lightroom account, and the email you used to post for help here is a free account.  To access your paid account and all the Lightroom Premium features, you need to sign into your original account based on the Apple Sign In option on Lightroom's login screen.  I don't know your actual email address, as Apple email relay taht was used hides your email address from our system.  Anyway, please try signing out, and sign back in using the Apple login option.

     

    If you need additional help with your accounts or subscription, please contact Adobe Support directly  at https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT

    M
    Mees33818772nwbd作成者
    Participant
    November 28, 2023

    That is really strange because I have never logged out with the account I paid for light room and I am using the same email adress in lightroom as well as I use in Premiere pro. So there is no other account..

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