When I sign in through my Apple ID I get a message saying my content is being migrated

It's been weeks, I paid a monthly sub through my Apple ID last month, and I was able to use the premium perks to work on a few photos, but A couple of weeks ago I started getting a message that said my account was unavailable because my content was being migrated.

I think I've worked on 10 photos maximum maybe less.

I canceled the sub because of the same issue, but got billed a second month even when I couldn't use it so I used the support chat and they told me my account was locked because of a term violation. This is nuts, I only work on artwork for my music project so it doesn't make sense. I thought maybe opening a new account would be ideal because I really like your presets, so I paid for another sub for the new account ($4.99 premium) and I was able to use it for one night, the next morning my account didn't have the premium access.

I emailed the dedicated team my appeal but they never answered or replied. 

All of this was managed through the iPhone App Store.

Please help

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