While using the erase tool to generative fill it comes up to about 50% to bar and then an error message pops up saying like there is something wrong in the photo that isnt allowing you to do this edit

Question

So the message that I am getting is this: Generative Remove Failed-We encountered an issue with your results. Please view our guidelines and try again.

And this is when I’ve already selected my thing to erase, and then when I hit generate, it comes up to roughly 50% on the bar, and then the message pops up… I haven’t had any sort of problems before because I can do it to other photos, but on some of the images it gives me that warning, and it somewhat PO lol.

Claire H. · Answer

Hi ​@itzjake, the progress bar stopping at around 50% typically indicates a connection issue with Adobe's AI servers. Here are some quick things to try:Check Adobe's service status at https://adobe.ly/4bUbSON — there may be a temporary outage.Disable any VPN or proxy temporarily and try again.Sign out of Creative Cloud, then sign back in. This refreshes your authentication token, which the AI features require.If none of those work, try Adobe's full troubleshooting guide: Troubleshoot Generative AI features. Otherwise, let us know which version of Lightroom you're using and your system info. You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. I hope this helps!^CH

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