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imfrustratedtothemax
Participating Frequently
April 10, 2013
質問

Could not complete your request because the file is not compatible with this version of Photoshop

  • April 10, 2013
  • 返信数 10.
  • 22184 ビュー

Hey all, I have a single user who's PS (CS6) that seems to always (or atleast, a great majority of the time) corrupt large .psd documents. It doesn't seem to matter if she is working with previously created files, or starting from scratch. If she saves a file that is larger than about 900MB, it corrupts and nobody can open it anymore. I've tried removing the entire CS6 design suite, and reinstalling it, but the issue persisted. I have about 10 users on identical systems that have never had issues, and she never had issues until about two weeks ago. As far as I know, nothing major changed on the system when this started happening. Does anyone have any ideas on how I can stop the file corruption?

    このトピックへの返信は締め切られました。

    返信数 10

    I
    itm36110275
    Participant
    February 15, 2018

    We had the same issue.  Reading this thread and others led me to a solution.

    For us, problem turned out to be a Layer that got created that was over 30,000 pixels wide.

    Solution: Opened file in GIMP, selected the offending layer, reduced layer to image size, exported back to PSD.

    File now opens in Photoshop.

    rayek.elfin
    rayek.elfin
    Legend
    February 15, 2018

    Yes, I encountered this myself before as well: it seems some image editors allow for much larger canvasses than Photoshop can handle, and when those files are saved as PSD, Photoshop is unable to read its own native format.

    Go figure ;-)

    Makes you wonder why competing products allow for larger dimensions, and the Photoshop devs put arbitrary limits on these - since the PSD format handles much larger canvasses without issue.

    GrrrArg
    GrrrArg
    Participant
    February 17, 2016

    This has been happening to me for months, with lots of frustration and hours of lost work.

    It happened again and I came across this forum. Before starting over again I did the most recent Photoshop update. Instead of "Could not complete your request..." I was given the error message "Some of the layers in this file are corrupt" with the prompt to either flatten or continue to open other layers.

    Success. At least there was no starting from scratch!

    I
    Itarcio
    Known Participant
    February 9, 2016

    I am very angry. I lost an hours work

    R
    rhianaw64789809
    Participant
    April 29, 2015

    Photshop CC 15 - Same issue. A file created last night will, now, not open and says "Could not complete your request because the file is not compatible with this version of Photoshop. I created it last night using this version of Photoshop! WTH!!!!

    947MB CMYK Layered File (~18 Layers)

    Adobe Photoshop CC15

    Win7 Ult

    8G Ram

    MSI P35 Neo 2

    Samsung SSD

    ***No errors showing on full system scan.

    I am an IT professional and have been using PS since it was Photoshop. It is not my hardware. I just created a .psd that is due friday and I am having to fight through this CC shiz. C'mon Adobe. It is you! WTF!!!

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    February 10, 2016

    Stupid question coming.

    Could you post a screenshot of your performance settings and scratch file configuration?

    Do you do incremental saves as you add layers?

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    February 10, 2016

    Also do these layers have any third party effects that are embedded?

    H
    hhelmbold
    Known Participant
    November 20, 2014

    This seems to be a more common problem that what Adobe wants to admit! I have the same with a very large .psb file, even my backup of the file is not working anymore! This all after upgrading to CC 2014!

    Adobe has cost me THOUSANDS of dollars since their move to CC and they just keep stuffing things up and we have to sit back and just accept it!

    G
    GeneFreyer
    Participant
    October 8, 2013

    I received this error message with a TIF file recieved from a client using a PC. On my Mac (OS 10.8.4) I opened the file with Preview and then exported it. Preview could export it to a pdf, a jpg, and a png, all of which were then openable by Photoshop CS6.

    mintcanary
    mintcanary
    Participating Frequently
    August 24, 2013

    I've just had this happen, but with a small (5MB) file. Looking at this forum it seems to be hapening quite a lot but I can't find a solution. Is there a way to find out how this happened and ensure it doesn't happen again?

    Noel Carboni
    Noel Carboni
    Legend
    August 24, 2013

    Make sure you didn't save with one extension (e.g., .jpg) but with a different file type selected (e.g., PSD).

    -Noel

    mintcanary
    mintcanary
    Participating Frequently
    August 25, 2013

    I'm pretty sure that wasn't the cause in my case (am surprised that's possible though).

    I
    imfrustratedtothemax作成者
    Participating Frequently
    April 26, 2013

    Bump. We just had a customer submit us a peice of art with an identical issue. I've found that if you open the art in AI and tell it to flatten the image, it works fine. Also, if you run Advanced PSD Repair, which flattens the image, it works fine. Any idea where the layers could be casuing the corruption?

    Chris Cox
    Chris Cox
    Legend
    April 27, 2013

    Layers comprise most of the structure in a layered file, so are going to be most succeptable to file corruption.

    For instance, the font manager corruption only happened when you had text layers in the file, because it was trying to modify the layer information after the file was written (and got it wrong).

    The flattened composite image in the file is the least succeptable to file corruption, and thus the most likely to be recovered.

    I
    imfrustratedtothemax作成者
    Participating Frequently
    April 15, 2013

    Any more ideas?

    Noel Carboni
    Noel Carboni
    Legend
    April 15, 2013

    Replace that user's machine.

    Nuke the problem from orbit.  It's the only way to be sure. 

    -Noel

    I
    imfrustratedtothemax作成者
    Participating Frequently
    April 19, 2013

    It's a $1,000 computer that's less than 2 years old, not really the best of options mate

    Still having the issue. I would be a little more willing to agree with hardware issues if not for the part where she can work on files up to ~800MB all day every day without a single corruption, but as soon as they surpase 900MB she recieves 95%+ corruption rates. If it were a hardware issue, we would atleast have a few issues working with other files.

    Chris Cox
    Chris Cox
    Legend
    April 10, 2013

    Could be a bad hard disk, bad RAM, a buggy disk utility, or saving to a buggy network file server.

    I
    imfrustratedtothemax作成者
    Participating Frequently
    April 10, 2013

    Saving locally, and there are 0 other indicators of failing hardware.

    A
    Anonymous
    April 10, 2013

    Have you tried saving as a .psb or .tif? Or saving to a different drive on the suspect system (like to a thumb drive or other attached hd)?

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