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Leandro365505233pud
Participant
April 18, 2024
Question

Erro ao abrir o arquivo Photoshop

  • April 18, 2024
  • 1 reply
  • 191 views

Photoshop Error information

Code: -1

Text: devido a erro no programa

Message: Não foi possível completar o seu pedido devido a erro no programa.

Stack:

Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 - x86

0 address: 0x101e71890 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '0   Adobe Photoshop 2024                0x0000000101e718c2 Adobe Photoshop 2024 + 235714'

1 address: 0x101e40390 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '1   Adobe Photoshop 2024                0x0000000101e40390 Adobe Photoshop 2024 + 33680'

2 address: 0x10484c767 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '2   Adobe Photoshop 2024                0x000000010484c767 Adobe Photoshop 2024 + 44124007'

3 address: 0x10484aa33 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '3   Adobe Photoshop 2024                0x000000010484aa33 Adobe Photoshop 2024 + 44116531'

4 address: 0x1075f7ae7 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '4   Adobe Photoshop 2024                0x00000001075f7ae7 Adobe Photoshop 2024 + 92011239'

5 address: 0x1075f7ac4 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '5   Adobe Photoshop 2024                0x00000001075f7ac4 Adobe Photoshop 2024 + 92011204'

6 address: 0x1075f7abb base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '6   Adobe Photoshop 2024                0x00000001075f7abb Adobe Photoshop 2024 + 92011195'

7 address: 0x1075f7ab1 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '7   Adobe Photoshop 2024                0x00000001075f7ab1 Adobe Photoshop 2024 + 92011185'

8 address: 0x1075f7a7d base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '8   Adobe Photoshop 2024                0x00000001075f7a7d Adobe Photoshop 2024 + 92011133'

9 address: 0x10484a0b9 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '9   Adobe Photoshop 2024                0x000000010484a0b9 Adobe Photoshop 2024 + 44114105'

10 address: 0x104847da3 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '10  Adobe Photoshop 2024                0x0000000104847da3 Adobe Photoshop 2024 + 44105123'

11 address: 0x104844f3c base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '11  Adobe Photoshop 2024                0x0000000104844f3c Adobe Photoshop 2024 + 44093244'

12 address: 0x1048371ee base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '12  Adobe Photoshop 2024                0x00000001048371ee Adobe Photoshop 2024 + 44036590'

13 address: 0x1048373c0 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '13  Adobe Photoshop 2024                0x00000001048373c0 Adobe Photoshop 2024 + 44037056'

14 address: 0x1047d78d4 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '14  Adobe Photoshop 2024                0x00000001047d78d4 Adobe Photoshop 2024 + 43645140'

15 address: 0x7ff81b1591f1 base: 0x7ff81acfe000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff81b1591f1 -[NSApplication _handleEvent:] + 65'

16 address: 0x7ff81ad2e05c base: 0x7ff81acfe000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007ff81ad2e05c -[NSApplication run] + 623'

17 address: 0x1047d83ef base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '17  Adobe Photoshop 2024                0x00000001047d83ef Adobe Photoshop 2024 + 43647983'

18 address: 0x1047da69b base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '18  Adobe Photoshop 2024                0x00000001047da69b Adobe Photoshop 2024 + 43656859'

19 address: 0x104837c0e base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '19  Adobe Photoshop 2024                0x0000000104837c0e Adobe Photoshop 2024 + 44039182'

20 address: 0x10755308a base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '20  Adobe Photoshop 2024                0x000000010755308a Adobe Photoshop 2024 + 91336842'

21 address: 0x101e3ec11 base: 0x101e38000 module name: 'Adobe Photoshop 2024' symbol info: '21  Adobe Photoshop 2024                0x0000000101e3ec11 Adobe Photoshop 2024 + 27665'

22 address: 0x7ff81786941f base: 0x7ff817863000 module name: 'dyld' symbol info: '22  dyld                                0x00007ff81786941f start + 1903'

 

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
May 2, 2024

Hey, @Leandro365505233pud. Welcome to the Photoshop Community. I'll need more info to help you figure this out. If the error appears only when you open a file in Photoshop, before opening a file, please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

Before troubleshooting, update Photoshop to the latest version (v25.7) via the Creative Cloud desktop app & check if the issue exists.

 

Try these steps: 

1- Allow full disk access to Photoshop: https://adobe.ly/4a7WLh0

2 - Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j)
macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024.old)

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

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