Got 600 generative fills last month. But this month only got 100 generative fill.

Question

Got 600 generative fills last month. But this month only got 100 generative fill. I have selected the photography package. It received 600 generative fills for its first month. But for this month only 100 generative fills have been received after payment. What is the reason for that?

jane-e · Answer

@Tharindu_Madushan2459

Here is the table in Adobe Help for how many credits you should be receiving with any given plan. The volunteers on this forum cannot see your account info, so if you have questions, contact Adobe Customer Care.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

https://helpx.adobe.com/firefly/using/generative-credits-faq.html

4. How many monthly generative credits do I get in my plan?

If you have multiple subscriptions, the total number of generative credits available is the aggregate of what is included in each plan. All subscriptions and free plans include a plan-specific number of monthly generative credits. Learn what happens when you run out.

CREATIVE CLOUD INDIVIDUAL PLANS

Plan	Monthly generative credits
Creative Cloud All Apps	1,000
Creative Cloud Single App Illustrator, InDesign, Photoshop, Premiere Pro, After Effects, Audition, Animate, Adobe Dreamweaver, Adobe Stock, Photography 1TB	500
Creative Cloud Single App Creative Cloud Photography 20GB: Subscribers before November 1, 2023 Subscribers after November 1, 2023	250 100
Creative Cloud Single App Lightroom	100
Creative Cloud Single App InCopy, Substance 3D Collection, Substance 3D Texturing, Acrobat Pro	25

Creative Cloud plans that are not listed include 25 generative credits. For more information, contact Adobe Customer Care (for individual users) or your administrator (for teams or enterprise users).

Jane

4. How many monthly generative credits do I get in my plan?

CREATIVE CLOUD INDIVIDUAL PLANS

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