не обновился и удалил старую версию

Try resetting the CC App.

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

If this also doesn't help we need more informations about your system including the following:

• Adobe product and version number
• Operating system and version number
• Computer hardware, such as CPU; GPU; the amount of RAM; etc

Do you get any error messages? It yes, please post it word-by-word.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.