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Catfudd
Catfudd
Participant
November 18, 2015
質問

tiff file displays correctly in Preview; gets cut off when opened in Bridge or Photoshop

  • November 18, 2015
  • 返信数 32.
  • 22067 ビュー


Greetings,

I'm using a Mac running OS X El Capitan (10.11.1) with Photoshop CC 2015 (16.01.1) and Bridge CC (6.1.1.10). The scanner is an Epson GT-15000.

The tiff file I'm working on now displays correctly (i.e. the entire scanned image is visible) in the scanner's Scan Results interface as well as in Preview.

Bridge and Photoshop both display about 75% of the file; the missing bit is cleaved off vertically on the right-hand side in a portrait-orientation view.

The problem occurs about 15% of the time, seemingly at random.

The latest Epson drivers and the TWAIN mac plug-in have been installed.

???

thank you for your time, 

~E

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    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    November 19, 2015

    I would use the File > Save option in Preview to rebuild the tiff, and see if that corrects it.

    If not, maybe something is going on with your graphics. Some Macbook Pros have two graphics cards. A low performance one to save battery life and a high performance card. By unticking automatic Switching in Energy Preferences, you can force the use of the High performance card.

    If you had Windows, you could go to your GPU Maker's website for updated drivers, but OSX usually insists on issuing the graphics drivers.

    I would advise tamping down your Photoshop GPU settings. OpenCL off. Lower drawing mode.

    Catfudd
    Catfudd作成者
    Participant
    November 19, 2015

    Hi gener7,

    Thank you for your input. I tried what you'd mentioned but it didn't resolve things (well, I was able to Export in Preview but only into jpeg, not tiff).

    I'm working on a desktop and didn't see an equivalent Energy Preferences-related option to change.


    Perhaps I'll  just have to save as jpeg and re-save as a tiff or scan things over and hope for the best.


    "If you had Windows,..."         Indeed!  At the moment I'm forced to work on a mac and I'm constantly reminded of how counter-intuitive and annoying these machines are.


    Thanks again for the reply.
    ~E


    Mrinmay Majhi
    Mrinmay Majhi
    Participating Frequently
    November 18, 2015

    Hi Catfudd,

    Please follow the below steps to disable the display adapter from camera raw.

    > Launch Photoshop

    > Click on Photoshop > Preferences > Camera Raw

    > Disable use Graphics Processor

    > Click on Ok

    > Restart the machine

    > Check for the issue

    Let me know if this helps.

    ~Mrinmay

    Catfudd
    Catfudd作成者
    Participant
    November 18, 2015

    Hi Mrinmay,


    Thank you for your assistance. Unfortunately your suggestion didn't correct the error; the cut off section remains though it has a different appearance (latter image on right below)  

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