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Faulkin
Participant
Apr 10, 2026 10:56 AM UTC
Answered

Upgraded my motherboard and can't activate Photoshop CS6

I recently upgraded my motherboard and now I can’t use my copy of Photoshop CS6 because it says my serial number is already in use by the maximum allowed computers.

Those computers no longer exist, so I have no way to deactivate the licences on them.

I tried to deactivate devices in my account settings, but that didn’t help.

 

Is there any other way to deactivate the old installs?

 

Thanks

    Ged_Traynor
    Ged_TraynorCorrect answer
    Community Expert
    Apr 10, 2026 11:02 AM UTC

    ​@Faulkin if you can’t deactivate it, you’re out of luck I’m afraid, Adobe no longer reset activation counts

    6 replies

    Legend
    Apr 10, 2026 12:27 PM UTC

    Restore the old working hardware, deactivate CS6, and then do your upgrade. Or realize that CS6 is old and unsupported and move to either a subscription or to something else. Affinity is now free, for example.

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    Faulkin
    FaulkinAuthor
    Participant
    Apr 10, 2026 1:35 PM UTC

    If the licence server is still running, then it’s clearly still supported. This is just a deliberate tactic to push everyone onto subscription.

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    Legend
    Apr 10, 2026 3:26 PM UTC

    Supported can mean various things, in this case, Adobe isn’t selling the product, providing technical support, or resetting activations. 

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    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity ExpertCorrect answer
    Community Expert
    Apr 10, 2026 11:02 AM UTC

    ​@Faulkin if you can’t deactivate it, you’re out of luck I’m afraid, Adobe no longer reset activation counts

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    Faulkin
    FaulkinAuthor
    Participant
    Apr 10, 2026 12:19 PM UTC

    Thanks. Ah well, probably a good time to move on to Krita and say goodbye to Adobe forever.

     

    [abuse removed by moderator]

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    jessea79713770
    Participant
    Aug 25, 2026 5:41 PM UTC

    This is a EULA violation and not an acceptable answer. A perpetual license agreement shipped with this product and must be honored by Adobe.

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