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@29528591
Follow these steps:
https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
It might be that you need to sign out, then sign in again, but there are also other steps.
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"
If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
It might be cookies and pop ups, but there are other suggestions as well.
You can send a tweet to @AdobeCare.
Do not reply to PMs, which are likely to be scammers.
~ Jane
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