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Kayla Danforth
Known Participant
January 30, 2023
Answered

Windows Photoshop 24.1.1 freezes when trying to print

  • January 30, 2023
  • 4 replies
  • 409 views

We have multiple printers and this only happens when a specific one of our printers is off (HP Designjet Z6100ps). Currently this printer is under maintenance, so I don't want to turn it on. I want to print to another printer in the office (HP Color LaserJet 500 Pro). The Designjet is not set as Windows default printer. The Color LaserJet, the printer I want to print to, is set to default. Every time I hit print it does not open the print dialogue box, not giving me the chance to select another printer, and Photoshop completely freezes. I have to then force stop the program and start over. 

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Correct answer Kevin Stohlmeyer

Try holding the space bar when selecting the Print Menu. It will reset the dialog box.

4 replies

JRT54
JRT54
Participating Frequently
January 12, 2024

This happens to me but only on older files that I've printed before in other environments.  Space bar reset didn't clear the problem for me.  New files print with no problem.  So my work around is to "save as" to create a new file and print from the new file. 

K
Kayla DanforthAuthor
Known Participant
January 30, 2023

This seems to have worked, thank you!!

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
January 30, 2023

Try holding the space bar when selecting the Print Menu. It will reset the dialog box.

    K
    Kayla DanforthAuthor
    Known Participant
    January 30, 2023

    I'm not sure if  I can edit the original post to put this in but update: Print One Copy DOES work and prints to the correct printer (the Color Laserjet). 

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