Having all kinds of trouble with your site

My apologies.  I'd pretty much given up on getting an answer.

The original question I'd had was that the catalog in PS Elements 15 had gotten messed up, so I uninstalled and re-installed the software.  When I re-installed it, a dialogue box popped up that said that Adobe likes to upload all your usage of the software to its servers to create "a more personalized experience" and so on, and that if you wanted to opt out of that "sharing", then "click here". I clicked and the software hung, with the little wheel going 'round and 'round.  Then it told me the software had stopped responding and did I want the window to close.  I chose "yes".  The window went away and Organizer closed.

I tried to find where you access that setting so I could try again.  I looked in Edit > Preferences.  Nothing.  Looked through the user manual.  Nada. Searched the forums on here. No joy, although I did find a couple of vaguely relevant questions posed about three years ago and never answered. Searched the web.  Nothing even close.  So I called tech support, as I said. He was worse than useless.  He had no clue how to find the answer to my question, went away, came back, still didn't know, went away, came back, and told me he wanted administrator access to my computer (which I wouldn't allow -- "What, are you crazy!?! -- of course not! -- just tell me what to do and I'll do it while you watch"). Then he had me download Elements again from an Adobe server to replace the one I had installed from a DVD.

He never answered my original question.  He never answered the questions about why accessing the part of this site that claims you give "feedback" to staff was completely impossible.  He never explained why when I tried to access the chat feature it said "Chat is closed", although he claimed it was "open" on his computer. He just tried to "up-sell" me to Creative Cloud, without explaining that he was signing me up to a subscription service in the process.  He didn't tell me that was what he was doing until I asked about four times what "Creative Cloud" is.

So I wasted most of an afternoon, accomplished nothing at all, and learned that apparently Adobe doesn't offer any kind of tech support at all.  They just make it so annoying and useless that you'll go away and leave them alone.  I'd have thought that they would at least offer some real tech support for a fee, but I don't see that anywhere, just the useless tech support guys in India or Pakistan, or where ever it is.