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irinad11126396
irinad11126396
Participant
July 13, 2017
Question

My Photoshopelements 12 does not work more. What can I do?

  • July 13, 2017
  • 2 replies
  • 336 views

My Photoshopelements 12 does not work more. New instalation doesn`t work also. What is the problem? What can I do?

I need the programm every day.

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    2 replies

    Dhananjay Sati
    Dhananjay Sati
    Participating Frequently
    July 14, 2017

    Hi irinad,

    Thanks for posting in Adobe forum.

    I understand you are facing issue in installing Adobe Photoshop Elements

    Can we follow the following steps:

    Firstly,

    - Please click here to download Adobe Application Manager for Windows.

    - After installation please double click its icon on your desktop screen to complete the installation.(Windows)

    Secondly,

    Please click here to download Adobe Photoshop Elements .

    - Before downloading please make sure which version you are downloading . There should be 2 files one Zip and one .exe . You need to download both the files completely before installing the software . Please do not run until both the files complete the download .

    - It will be downloaded as a trial version & the file has a pack of multiple languages that includes "English" but when during installation you will mention your adobe id, password & serial number then it will become full version .

    - If you face more issue regarding installation & activation for Elements then please contact our Support Engineers via chat by clicking here.

    Hope this works for you.

    Thanks

    Regards

    Dhananjay

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 13, 2017

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    Mac or Windows, and EXACTLY which version of the operating system?

    Recent Mac AND Windows operating systems have been known to cause "odd" problems

    Are you using a computer Administrator account with full read/write permission?

    What is the exact error message that you see?

    irinad11126396
    irinad11126396Author
    Participant
    July 13, 2017

    I have windows 10 and I`m the owner of PC. I need only 2 funktions of the programm. The most important is to do the collages and I need is for my work every day. This funktion doesn`t work more. The programm write me: I need either install the programm from CD or perchase a trial version. I have CD, but during the instalation I get the massage: some files from the programm must be updated or samethins als. I have perchase the programm on 04.2014.

    Thank you

    Irina

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