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johna68168319
Participant
January 13, 2017
Question

Photoshop Elements 15 says it can't connect to the internet to validate my installation

  • January 13, 2017
  • 1 reply
  • 586 views

I use the internet frequently every day and have no problems with any other programs. Yet when I try to complete my installation of Photoshop Elements 15 it says that it can't connect to the internet to complete. With use of the "Later" button I get access to the program but I expect complaints from Adobe soon. I would be grateful for any help, please.

JohnAA

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1 reply

Peru Bob
Community Expert
Community Expert
January 13, 2017

Is your firewall blocking it?

johna68168319
Participant
January 14, 2017

I don't think so as I recently installed Premiere Elements 14 using the same process and encountered no problem.

Thanks anyway, Bob.

Peru Bob
Community Expert
Community Expert
January 14, 2017

Have you tried Help > Sign In from the editor menu?