Inspiring

Question

Adobe Premiere Elements 2024 - Refund - how much time do I have?

Forum|Forum|2 years ago
October 25, 2023
4 replies
1544 views

How many days after purchasing APE2024 I can ask for refund?

I'm simply tired with various problems and issues I have with that software.
I'm not going to contact Adobe support with every single problem as this process takes too long, especially if they ignore this community forum. I don’t understand what the point is of using tags such as ‘Error or problem’ or ‘Feature request’ if nobody from Adobe responds to them….

Error or problem

This topic has been closed for replies.

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billgoolsby

Participating Frequently

Hey, just FYI, in this monthly (Novemeber's) new release of PowerDirector 365, that just came out, they added many new features, but one in particular is an AI background remover! So now, it removes your background automatically, no green-screen needed! Pretty cool! This is the new feature...
https://www.youtube.com/watch?v=bVM2o_8OAac

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billgoolsby

Participating Frequently

I've used APE since the first version, and I would have returned the 2023 version if I could. I waited for the 2024 version and was so disapointed, that I didn't even buy it. I started looking for another editor, and really didn't want to learn something else, but I switched to Powerdirector 365. The anual subscription turned out cheaper than the cost of APE! Turns out it really didn't take as long to learn and was very intuitive, and it is more comparible to Adobe Premier Pro than APE. It has a ton more features than APE. The AI is amazing, and renders/exports in a tenth of the time it takes Adobe. Just something you might want to look at.

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tomek398Author

Inspiring

Thank you for your comment. I've never used Powerdirector. I like APE for its simplicity, stability and very good output quality, but constant issues are very frustrating. I’ll try Powerdirector.

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billgoolsby

Participating Frequently

What I found is one of the best feature is that if you have a dedicated NVIDIA card (which I saw that you have), PD365 is exclusively optimized to fully use the GPU for rapid decoding of your input files and GPU exceleration of the exports. Makes it really fast at rendering, scrubbing, etc. But, I know where you are coming from. I too loved APE untill they simply never really improve it and everyone else is leaving them behind. I mean Dark Mode is a new feature? lol, who hasen't had that for years?!? Even DaVinci Resolve 18.6 (the new version) is completely free and has more funtionality than APE including online collaberation with others on the same project, but in my opionion, for $55 anually, you cannot beat the features in PowerDirector 365 overall.
https://www.pcmag.com/categories/video-editing

Amit Kumar Gupta

Adobe Employee

What are the issues you are facing with Premiere Elements 2024?

Share your machine & OS details as well. Have you used Premiere elements before?

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tomek398Author

Inspiring

There are several problems with Premiere Elements 2024 that I’ve noticed:

Issues with H.265 format:

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2021-amp-2024-hevc-my-experience/td-p/14188553

Very slow encoding for specific effects/parameters

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-2024-very-slow-encoding/td-p/14196562

Problem with Cross Dissolve and Film Dissolve when working with H.265 files:

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-cross-dissolve-bug/td-p/14196520

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-cross-dissolve-problem/td-p/14185718

Delete audio only - unwanted shifting of clips on timeline - bug?

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-delete-audio-only-unwanted-shifting-of-clips-on-timeline-bug/td-p/14183069

Preview Window - can’t change size of the bar

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-preview-window-size-of-the-bar/td-p/14175823

Saturation - strange effect

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-amp-earlier-saturation-strange-effect/td-p/14182779

Render line/yellow line problem

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-yellow-line-problem/td-p/14172001

Shadow/Highlight - very slow encoding

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-and-earlier-shadow-highlight-very-slow-encoding/td-p/14176469

GPU transitions – problem

https://community.adobe.com/t5/premiere-elements-discussions/ape-2024-and-2021-gpu-transitions-problem/td-p/14176414

Contrast - problem

Adobe Premiere Elements 2024 - contrast - problem? - Adobe Community - 14175842

Not a big issue but moving sliders in APE2024 is not as smooth as in previous versions 2021. This is something difficult to show in a video

Moreover, can you finally allow users to change default size of the preview window so that we do not have to resize each time we open it?

I’ve tried to describe each problem in detail and also added a short video or print screen showing each problem.

I’ve been using Premiere Elements since version 2013 which I bought in November 2014. Currently I have installed ver. 2021 and 2024 on my computer

My config is following
CPU: Intel 9900K 8C/16T
GPU: NVIDIA 4060Ti (most recent studio driver)
RAM: 32GB
Drives: 3x SSD 1x HDD
Monitor: Full HD
Windows 10 (with all updates)

Amit Kumar Gupta

Adobe Employee

I went through the issues listed by you and added my comments here:

Issues with H.265 format:

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2021-amp-2024-h...

- We have not observed the issues with OpenGOP HEVC files. please share few OpenGOP & ClosedGOP files you are using and the issue you are seeing with them

Very slow encoding for specific effects/parameters

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-2024-very-slow-encoding/...

- We tried to export a similar project & same setting. We are able to export 9 mins 4K in 30 mins.

Problem with Cross Dissolve and Film Dissolve when working with H.265 files:

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-cross-diss...

- Did not see this issue. tried many times. If we can get a particular scenario where this is happening that would be great

Delete audio only - unwanted shifting of clips on timeline - bug?

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-delete-aud...

- Sharing a workaround for this

Unlink video and audio in the clip (clip: just right before the intentional gap)
right-click the audio track (only) and select "Delete"
Select all clips before the clip selected in step 1 and then choose "Delete audio" or "keyboard delete button".
The intentional gap would remain.

Preview Window - can’t change size of the bar

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-preview-wi...

- There are multiple issues here.

1. Zoom & Scroll can still be done in Clip Monitor. The handles are not visible. You can click on the ends above the workbar area. Will log a ticket for this.
2. App should remember the last size of clip monitor

3. Set the default size of Clip Monitor

Last two are a feature request. will raise a ticket for these as well

Saturation - strange effect

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-amp-earlie...

- We have logged a bug for the unexpected output

Render line/yellow line problem

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-yellow-lin...

- This functionality was added in PRE2022. Yellow line means that rendering is not required but user can still render if they want to. You will get an orange line if you apply a non-GPU effect. Orange line means that rendering is required.

Shadow/Highlight - very slow encoding

https://community.adobe.com/t5/premiere-elements-discussions/adobe-premiere-elements-2024-and-earlie...

- Not able to reproduce this. I am getting 3x export time with effect applied. CPU is also utilized fully.

GPU transitions – problem

https://community.adobe.com/t5/premiere-elements-discussions/ape-2024-and-2021-gpu-transitions-probl...

- Not reproducible

Contrast - problem

Adobe Premiere Elements 2024 - contrast - problem? - Adobe Community - 14175842
- Effects & Adjustments may have different results. We have logged a bug to investigate more

Not a big issue but moving sliders in APE2024 is not as smooth as in previous versions 2021. This is something difficult to show in a video
- Did not observe this problem. Please specify the sliders where you see the issue
Moreover, can you finally allow users to change default size of the preview window so that we do not have to resize each time we open it?
- Logged a feature request for this

The performance results that you are getting on your high end machine is surprising. Share the PRE projects directly with me. Will see what is the issue there. Please share (OpenGOP & ClosedGop) HEVC files too

John T Smith

Community Expert

Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html
-https://community.adobe.com/t5/account-payment-plan-discussions/how-to-return-non-subscription-adobe-software/td-p/13040970

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tomek398Author

Inspiring

Thank you for information. It means that I have a few more days. If they don't update the app I will ask for refund.

In this current form Adobe Premiere Elements 2024 is not better than Adobe Premiere Elements 2021, which I own and which has its own problems never fixed.

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