Questions

I am using Premier Elements 2020. I have several clips where the audio is not from the video clip. I have a Christmas morning video clip, but the audio is from the high school graduation clip. The two clips were downloaded months apart and placed on the time line at diffeent times. If I open the clips at any point before I place them on the timeline, the audio and video match. As soon as they reach the time line, the audios are reversed. This same problem has occurred on several previous videos, including videos created with an earlier version of Premier Elements on a different computer. Other Christmas clips and graduation clips in the same video do not have this problem.

Hi together I installed Permiere Elemts 2021 today on my laptop. When I import a clip it looks like the picture I added. When I import the same clip on my other computer with Premiere Elements 2015, everything is fine. I can use auto color, but then I have to render the hole video and it takes a lot of power an time.Can you help me?Pascal

I finished edditing my project, added music (using a mobile phone video screen recorder and leaving only the music to show in the time line), rendered the project and something happened as now the first two minutes of the project appear on poor quality. There is a green line on the time line just above the poor quality section. The rest of the time line has got an orange line and it plays in good quality. All video quality settings look to be on high. Tried multiple things but getting nowhere. Any suggestions? Thank you.

Can I open my Elements for Windows projects in Premiere Pro for either Windows or Mac?

I have recently purchased a new device, a mac device, and I am trying to activate my serial nnumber to use the program on a second device. My first device was a windows, I don't know if this is what is causing the issue. But either way, It tells me that I have an Invalid code. Customer support has told me that I already have the serial number activated on 2 devices, even though I only recently bought a second device. Also, when looking in my account, it tells me that I have no devices activated. I want some kind of resolution without having to delete and deactivate the one and only device that is working. 

I want to use effect mask (blur, pixelate, etc.) for selected time segments ( e.g. time 1-2 min and then 3-4 min) of the video clip. Not the whole. Found a crude way of doing it by cutting the video and applying effect mask to the cut portion only.https://www.youtube.com/watch?v=ewGaHk-CiZs Is there way to use keyframing to achieve my objective? Thank you, A

I am NOT going to post any video here, since video & pictures total ~5 Gig, but I do have a summary version with a few pictures   Canon SX510 camera set to record 1280x720 30fps video (plenty of resolution to create a DVD to share with family)   I've just started (back home yesterday) by viewing the 'raw' video clips & pictures and renaming from the generic names assigned by the camera to make daily groups... and will now begin to write titles to introduce each port... Seattle, Juneau, Sitka, Ketchikan, and sometimes individual video or pictures... I expect it will take me as much as a week... nice that the program has a DVD menu that is a ship!   https://community.adobe.com/t5/the-lounge/serenade-cruise-ship-to-alaska-trip-report/td-p/12337856

I know that this topic has been already discussed a few times on this forum. Despite contacting Adobe support about it and trying many different drivers, hardware acceleration still doesn’t work on my computer which is very annoying. People from Adobe support promised to provide an update in order do solve that problem a few months ago but nothing has happened so far. There is definitely some issue here since APE says that Hardware Acceleration is unavailable suggesting lack of appropriate hardware and at the same time I can use GPU acceleration on that hardware (Intel 630). At this stage I’d like to know if this is widespread problem affection most users on Intel processor on Windows 10 (with recent updates) or only very small number of people are affected.  

I purchased Premier Elements 14 and have been using it for several years. I recently upgraded computers and uninstalled it on the original PC and installed it on my new PC. When starting Premier, I get a message saying "The serial number is already in use by the maximium allowed computers. You must deactivate another computer or provide another valid serial number to use the product again on this computer" I have used the "retry activation option" but still get the message. If I close the message window it prompts me "Are you sure you want to quit" There have been times when I selcet YES that the window closes and then Premier starts and runs as normal, but it not longer will open and run. I have completely uninstalled Premier from my previous computer, turned it off and have tried to reinstall it on my new computer, but still get this error message.I am not sure how to resolve this, any help would be appreciated. Thanks,

I am trying to carefully place as many as a dozen clips into the output at the same time.all are scaled and cropped, it is just hard to 'nudge' them into precise placement.time is not a problem, they are all aligned and cut perfectly.the problem is, with a dozen clips on the screen at the same time,moving them perfectly into position.helps says you can nudge them into position,but Ctr Alt with arrows does not seem to have any effect.sample attached.ideas?

I used my trusty Panasonic HC-V727 (HD) camcorder during a recent vacation and subsequently discovered that I must have inadvertently changed the audio setting from “2ch” (i.e. stereo) to 5.1 (since corrected).   I read that Premiere Elements (I have Version 2021 on a WIN10 PC) does not work well (true – on inserting a clip into a new project the audio trace is not shown) and given that I wish to also include clips from a second device (this with stereo audio) it seems I should convert the HC-V727 clips via Handbrake.   The files from the HC-V727 are of filetype “.m2ts” - see below for the data from MediaInfo. When I ran a file through Handbrake with the default settings the audio had been converted to stereo but the resulting file (type .m4v) was only a quarter of the size of the original. I fear a possible loss of video quality due to not using the best presets – also the mini graphic of the clip did not appear in the timeline of a test project – but the preview screen look

I just got a new laptop and i'm trying to install all my old software, including Adobe Premiere Elements 11. I know it's an older version, but so far I never had any problems with it. Photoshop Elements also runs with no issues. But Premiere won't launch. The splash screen comes up and after a few seconds it just closes again. Nothing happens.I looked online and I read I should adjust the "DebugDatabase.txt" file in the AppData\Roaming\Adobe\Premiere Elements\11.0 directory, but there is no such file to be found... (Also adding the file manually did not change anything.) My new machine is a Asus TUF Gaming A17 with an AMD Ryzen 9 processor, 16 GB RAM and a GTX 1660 Ti. I have DirectX 12 installed. I'd be very grateful for any ideas. Thank you

Having trouble with Premier Elements 10 when I almost finished a video of a recent holiday it crashed and reported I need a driver update. HD GRaphics. Any Suggestions ?CheersGraham

I've just downloaded the 2021 version. It seems to work okay, BUT I don't understand why the sound don't work during play back. Help plsPoulDenmark

Hi, one year ago I bought the license for Premiere Elements 2020. Everything wroked and it was properly registered. Now I'm getting the message "you license is expiring on 31th August, please contact your administrator". What does it mean? Did they sell me an invalid license?I attach teh message in italian but it is very clear to understand...

Hei, minulla on Premiere Elements 2021. Kuinka saan poistettua ääniraidalta taustakohinan ja terävöitettyä dialogia? Olen kuvannut piilokojulta karhuhaaskaa. Aiemmin automaatilla kuvatessa ja vanhempaa Premieriä käyttäessä taustakohina ei ole ollut noin kova. Mutta kun nyt olen aukaissut klipin ensi kertaa uudella PE 2021 ohjelmassa, taustakohina on kova. 

All prior .iso file burns to my computer have saved. The most recent attempts to burn the .iso file lists as successful on Premier Elements, but the saved file location does not show the .iso file. I have now perfromed this three times on the same project. The Encoding Media does take ~45 minutes which is normal, but the Burn time is very short which makes me suspicious there is something wrong. I have closed the program, perfromed a full comptuer re-sdtart and the problem exists. Suggestions?\

Is it possible to create Custom Preset with settings from ‘Adjustment’ category such us Gamma Correction, Color, Lighting etc.?

Hi guys, bit of a novice so appologies. I had a licenced version of PE from February 2019 and use it as a hobby from time to time. I have had issues with it not working properly so thought I'd try and remove it and reinstall it from the inital downloaded file I kept. Bad move. I now find I keep getting 'Your browser or OS is no loger supported. I have updated MS Edge and Adobe Acrobat but still not working. I wonder if anyone might be able to offer advice or info to help. Thank you in advance for any feedback

I'm new, and vexed by crazy problem.  My objective is a simple picture slideshow of about 200 pictures, with about five different songs on the music line.   I put the pictures in the desired order on the video timeline.I put the songs on the music timeline.  Sometimes the added songs cause the picture sequence to split open with a big gap.If I add a new image somewhere along the timeline, it often causes a split in the music line. I'm not understanding this software. There must be a way to stop this.Photos: Sample1 shows photos lined up on timeline (about 3 seconds each)              Sample2 shows adding the first song               Sample 3: after adding a second song, the photo lineup splits.  Then any attempt                                to move the photos back into place, results in the M

I just purchased Elements 2021 and I am trying to match my other recorded sound to a video. I of course clapped on video twice so that i could match the recorded sound exactly.  But in my Elements editor it is very troublesome tring to drage the audio along to match the video.  If I move it in fine adjustments it is always slightly out either to the right or left of the marker when magnified to maxium for exactness. How do I match sound and video exactly?

When I add iPhone photos to premier elements they arrive upsidedown.   I often add them to the end of a family movie I am making. But only the photos from iPhone become upsidedown.    I then have to manually select each one separately  and turn left or right till facing up.  Very annoying when adding many photos.   What ami doing wrong.  Help thanks 

Premiere 2021 Two problems: 1. Contrast There are at least two ways to change contrast in APEa. In Adjustments. Work as I expected.b. In Effects. Works differently and it basically changing the brightness, not contrast. It look very strange to me. 2. Sharpness. It seems that sharpness slider is ‘very aggressive’. Most of the setting are almost useless (within the full range) since the sharpness is too aggressive. This is not something I would expect. Besides, quality of sharpness and lack of additional setting is disappointing. I recoded short video which shows all of these: https://youtu.be/Dw2C7wxOQE0

Can I import and edit 4k video in this software? Can I import wave audio files and synch with my hd and 4k video in this software? Thanks.

When using the Custom function of Auto Tone, it's supposed to allow you to make further adjustments by dragging the cursor around the grid. The grid, and the four scenes are not appearing. The Auto Tone works, but the grid and adjustments simply don't appear. I'm familiar with this function from using a previous version. Any suggestions?