Questions

All of a sudden I lost sound from all my premiere files.  I can here the mp3 files fine on my computer but when I put them into Premiere - no sound.  I went to preferences>settings> audiohardware and I have no input (none available to select) - have tried changing to every output available.  Still can't hear sond.  Can see it on the meters in Premiere - just can't hear anything 

I am using adobe premier elements 2020 to try to burn a DVD of a video taken with a video recorder. Everything sets up normally and works as expected except it fails to let me export to disc and start the DVD burn saying no burner detected. If I export to .iso file and then burn with both my laptop's and an external DVDRW, they work fine. I used the usb DVDRW drive to test just in case. Have reviewed other adobe posts and went to hp site for the current drivers for the optical drive (standard 650 g2 probook drive), un and reinstalled the drive, multiple reboots, and windows 10 is up to date. Both drives work to burn from other programs like roxio, nero, and even the windows burner.  However adobe says none detected. I tried to find the list of compatible drives since Elements says I dont have a compatible burner but was unable to find said list. Any other suggestions?

Hi.  I've got a new laptop and want to use my old PE 15 on it.  Any way I can re-install on another laptop?  If not, do I have to purchase the latest Premiere Elements? 

I bought and replaced PSe and PRe 11 on my PC some years ago with PSe/PRe 14 and recently bought a laptop which I thought I could put the old PSe11 and PPe11 on.  I have the retail disks(the combined PSe/PRe package) etc and was sucessful with PSe but PRe is coming up with invalid key, which indicates that I didn't decativate PRe 11 when I updated my PC.  No idea how I can get to PE11 as I have no computer with it on (no trace of it on my PC). Alternative is that I buy PSe/PRe 2020 for my new laptop but as 2021 is PC update year, I'm trying to keep software costs down for a bit. I checked my adobe account and neither of my packages are registered (can't remember if you could when I bought them).  Can I still deactivate my old key for transfer?

I have a problem, no sound is heard when I edited video files in Premiere Elements, so I reinstalled the program (both Premiere and Photoshop, I have a DVD with both programs, version 15) because I thought it might fix the error.Now I get this message when I open Premiere and Photoshop.The serial number for my Premiere and Photoshop is already used for the maximum number of computers allowed.You must disable another computer within 30 days in order to use this product.What should I do.Do I have to buy a new version, or can someone help me ???Grateful for help.Regards Ronny

Hello, When my video is complete and ready to render and upload the Online Tab displays this Warning...Warning, Sorry Social Website Services are not available!How do I correct this?Thank you.

Hi, I´ve bought a Geforce GTX 1650, which should be supported by Premiere Elements, but my Premiere Elements 2020 does not recognize the card. I have updated the drivers, reinstalled Premerie Elements, but the graphics card is still not recognized or deteched. Can you please advise? 

I'm unable to duplicate "Titles" in Premiere Elements 2021.  I see Copy, but paste doesn't seem to work.  Is this a bug? Is there any way to duplicate a title in PE 2021 or at least save a title as a template?

Hi! So I've shot some standard video with my dslr in 23.98 fps and when I draw in the media to my timeline (a fresh timeline ) it plays it back in about double the speed. The audio quality gets so poor I can't timestretch it back and I dont believe I should be doing that for a standard clip. I'm a newbie at the program but this just seems stupid... Video format is MP4. Thankful for any help!/Oscar

I'm having a recurring issue in which I add motion keyframes to a video or image layer, and it works fine upon creation.  But then I go back to work on other parts of the project and eventually return, the keyframes are "undone" - some of them just aren't there - so the animation/motion is lost. In this example screenshot, the lower clip "MuseScore Mine Motif 1" has the desired motion keyframes.  The image "Endless Mine Microthumbnail" previously had the same type of motion, but you can see, the first "starting point" keyframe is missing, so the animation/motion is lost.  This problem has ocurred multiple times recently - does anyone know what the source of the issue is, or how to fix it? I have created several projects in the past using this type of animation/motion keyframes system and never had this issue, but lately it's been occurring frequently. 

I am a Lightroom user and have multiple catalogues for my photos but want my Elements Organiser to fins and to import just Video Files sitting on my Hard Drives for use in Premiere Elements.Unfortunately, the Import functions do not differentiate between video files and other media, photos, etc., so this is proving difficult.Anyone any ideas?Perhaps Adobe could design the Organiser import functions to be more discriminating?

I'm getting an error when I try to import iPhone 12 Pro video (hdr Dolby Vision) files into Premiere Elements 2020.  I have the HEVC Video Extensions from Device Manufacturer installed (by Microsoft).  

I upgraded my Mac OS to version 11 a few weeks ago. I was almost done editing a travel movie that contained lots of .mov files from iPhones and cameras. When I opened the project it asked the location of the .mov files. I was suprised because I had not moved them, but I selected the location and the selector showed the first frame of the video I had selected. Then the program immediately asked me for the location of the file I had just input.  The still files that are part of the video are found with no problem. It is only the .mov files that are not recognized. I tried deleting them and re-adding them - and even tried to start a new project. No .mov files are recognized. These same files are recognized in other video editing programs and players, so the files are not corrupt. They were read just fine until I did the Mac OS upgrade.  At the time of the error, I contacted support and they said a software patch was coming. That was weeks ago, and I'm starting to think

I'm using Premiere Elements 2020. I am pretty sure my internal webcam camera settings are fine. When I go to capture a live video, all I see is a black screen in the Capture panel. The actual video itself comes out fine, I just can't see it when it'se being recorded. Should I use an external webcam, or is there some obvious solution I have not stumbled over yet?In the top left, it says "No Device Control." ...I've gone through and messed with my webcam settings a few times, and nothing's changed.What's the deal? What am I doing wrong?

Hello, I have a problem. After I installed Adobie Premiere Elements I have to register serial no which I received from the e-shop. After I fill the number and try to activate I can see the problem "please connect with the Internet and try again".  Anyone could help me? 

Just curious if anyone else has had issues where the "Export & Share" just coninues on for non-stop, as time increases.And the preview during edit crashes/freezes, forcing you to "Task Manager" close the program.

I'm using Premier Elements 2020 and would like to add downloaded music to a video I now have on my computer.  Can this be done.  If so, how do I do this.

I'm looking to separate multiple audio tracks in a video. I have a recording of video + 3 tracks, desktop audio + mic, mic only, desktop audio only. I have a way of placing the audio into audacity and separating out the multitrack into individual ones but I'm looking to cut out the middle man and have it done directly within premiere. If this can't be done in premiere are there other video editing software tools that can do this?Another inquiry i have for right now is setting preferences for my effects and tools. For example if im adding a text overlay on a video I'd like to be able to set my own default text settings like font and size. Again if I can't do this in PE15 where can I do it.I got into video editing software without really knowing a whole lot about my options and their capabilities so I'm basically still new at all of this.

Can not see the videos clearly anymore.   

I'm still new to video editing and need some help. I'm trying to save a video podcast (mp4 of audio clip, jpeg thumbnail as "video") and when I export, it's stuck in "Rendering Media" and not saving. Please help! 

Hello!I have an odd problem with PRE.I have to copy some old holiday videos from VHS to my PC with Honestech VHS to DVD.The VHS was 4 x 3 mode. The video captures as 720 x 576 Mpeg.This one particular tape I have copied seems fine I have edited it into three parts.Each part is 720 x 576 and when played fills the screen as it should.However, when I joined them all together the picture is letterbox size.I have tried sharing as Pal DVD standard or Pal DVD widescreen with the same result.Can anyone help, please?

Hello,can I export video with transparency background from Adobe Premiere Elements ?If I can what format should it have and how I remove / clear the background color ?

I am unable to import some new clips. Nothing has recently changed to my knowledge. I have attached the properties of one clip. The camera was set to MP4 2160-25.00p/HEVC LongGOP 72M. I have tried different project settings in PE but they all give the error  "This type of file is not supported, or the required codec is not installed."The file plays OK on an i7 PC although the CPU is running at 100% whereas 4K files normally run at around 40%. May be a red herring.Just to confuse the issue further, if I run the clips through Handbrake, with no change of format, PE then accepts them BUT the new filesize has dropped from the original 118Mb to 20Mb. Not sure what Handbrake has done to it as the framesize is the same but the bitrate has also dropped from 69423kbps to 12309 kbps.Possibly 2 separate issues but could be related. I'm struggling with this one.

Let me mention that up until now I had been using Widows Movie Maker and that software had a feature that automatically adjusted the display time of each slide so a slideshow would begin and end with the chosen music track. It was done with a simple click of a button. Unfortunately I upgraded to a new computer and the program I used does not come iwth Windows 10 (&^#*$#). So I have purchased premiere elements thinking there would be a similar option in the program. I have 50 slides that display for 3 minutes (in total) and a song I want to sync that is only 2:30 minutes. I would hope there is a simple command to adjust the display time of each slide to an amount so that they song and the slide show are the same length. Can someone help me here? I have seen a lot of discussions and videos on syncing time between songs and video but not with a slideshow.  Please don't tell me I have to go in and adjust the display time of every one of my slides manually. Thanks for any help!

Bonjour, Je dispose de Premier Elements 2021, malheureusement je me sen sde plus en plus limité dans les choix de titres, de transitions vidéos et d'animations notamment.  Je suis tombé sur ce type de Pack : CINEPUNCH(voici une bonne vidéo montrant les possibilités du pack les deux premières minutes : https://www.youtube.com/watch?v=5Duk7_53Feo&ab_channel=TUTOPREMIERE )Malheursuement ceci semble réservé qu'à Premiere Pro et After Effect.  Ma question est la suivante: Savez-vous si il existe de Pack/Extension de transitions, titre ou effets pour Premiere Elements 2021 ? Merci pour votre aide