Questions

Hello Adobe Support,   I'm a student and recently realized that I accidentally subscribed to an annual plan with monthly payments. I genuinely thought it was a month-to-month plan. I'm currently not using the software and due to financial difficulties, I cannot continue the subscription.   I kindly ask for your understanding and if it's possible to cancel the subscription without a cancellation fee. I would really appreciate your help in this matter.   Thank you for your time and support.   Best regards, Di

I just created a Project and imported all the clips from a folder on my hard drive into it - but the clips were also inserted into my timeline.  I don't remember this happening previously nor does it seem particularly helpful - having 30-odd clips randomly inserted as opposed to being organized in an intentional fashion. Also, when I try to lasso all these clips to remove them from my timeline, the lasso does not select them.  Why is that not working? Many thanks.   

Hi, I have a project that I've been working with for a while...all of a sudden, when I hit the space bar while highlighting a clip in the project, it will not playback. This is only happening with audio clips (music).  Now this is only happening with audio clips, video clip previews playback fine with the space bar. To make things even more interesting, if I highlight an audio clip and scrub in the preview window, then all of a sudden the space bar works for starting and stopping. I've tried re-importing, restarting, bringing the same clips into a new project and still the same problem. Also tried moving the audio files to another drive and re-importing them, still nothing.2017.1.1 v11

Hey guys, so I just got adobe 2025, but instead of updating my current adobe, it just loaded the entire creative suite as new app. Effectively I now have 2024 & 2025 installed simultaneously which is not ideal. Am I do something wrong? Is there a setting I have to change? Please help. Mac 14' Pro - M2 Pro OSx Ventura Thank you

Howdy!  I know I can use search and replace to find and correct multiple errors in a sequence... But if I have 100 sequences in a project, each with the same spelling error... Is there any way to do a project-wide search and replace?  Do I do I have to do those 1 by 1? Thanks! Best,Ben  

Question: So I have an interview that was shot on wide with 1 camera.I know that Premier will allow you to do a multi screen switch kind of like when you are punching a live broadcast on a truck. My question is this.  I am am using the same clip and with each one set a different possition and scale to simmulate a different camera, I now have the same clilp stacked 4 times on the time line with each track with its own possition and scale.  If I set that up as a multicamera and want to just do a "live punch" for the interview does it matter if I am using the same clip?  because my hope is I hit the play sequence and according to the tutorial, I just click on the screen I want to go to program....?? Anyone ever used premier this way and might offer some help? 

Issue - Scrubbing the playhead in the timeline ignores compressors (and other clip-level audio FX)Steps to reproduceAdd any audio to your timelineApply a single-band compressor from Effects panel with the following settings: Voice leveler, -13.5db, 12x:1, 0ms, 100ms, 0dBPlay the clip and you will see the audio levels get cut off at the threshold we set in the compressorScrub the clip with your playhead and you will see the audio levels peak higher than the threshold, much like the original audio(optional) Experiment with other clip-level audio FX (I tested Pitch Shifter and Studio Reverb) and you will find that scrubbing ignores those effects as well.Expected result - Playing or scrubbing the clip should have identical effect on the audio levelsActual result -  Scrubbing the clip ignores the added compressor and other audio clip-level audio FXAdobe Premiere Pro version - 25.1.0 (Build 73)Operating system - Windows 11 version 24H2 (OS Build 26100.4061)GPU driver vers

Hello,In my sequence, if I choose "audio gain" and make a normalize on -3db  I have that : But if I go again in "audio gain", I don't see "-3 db" displayed, I see "0db". Why ? 

Hey,I had imported 4k files in premiere attached proxies and start editing, saved it at a moment and start it again after some time and now all the video files seemed to be scaled down in preview. I tried putting new shot on timeline also but it gets scaled down also. The only option I see now is to make another project and do all the work again. Please help if anyone can.Thank you

 

Text layers not visible in program monitor or in the exported file. I tried opacity and sizes etc...Also reinstalled twice. What could be the problem?

Somehow my upgrade to Premiere Pro 2025 is just not seeming to be working.Either on my macbook pro or on my mac studio.   

Hello there.The title says it all...1st, I need to change the language from that PSEUDO-Portuguese to English.I don't see ANY way I can do that, nor do the tutorials I've already watched solve the problem, or help with anything, which leads me to conclude those tutorials must be for earlier versions and not for this latest one.2nd, I really HATE that Black, which highly strains my eye-sight and I need to change it to either White or Grey, or whatever else that is NOT Black, so I don't get vertigo after looking away from the screen or get a visual shock when changing to a white/grey window.This is something CRITICAL for anyone who suffers from Migrains, specially when they're particularly agressive and intense, like mine.Is there any way to do both of those things?Because it there's no way of doing both of those things, then I'll fix the problem myself, in less than 2 minutes: COMPLETE UNINSTALL!!!I hope I wont have to resort to that, specially because this is a Student Account, but hey

Tengo premier actualizado, ¿Cómo puedo habilitar la opción "Volver a transcribir" ?

Description:I'm encountering an audio issue in Adobe Premiere Pro when importing MP4 files with 48000Hz, 32-bit audio. A "pop" or "boom"-like noise overlays the dialogue, even though the original file has no such noise. This issue persists across versions and remains in the exported video.Issue Details:The issue occurs when importing MP4 files with 48000Hz, 32-bit audio.During playback in the timeline, and after export, an unwanted "pop" or "boom" noise appears over speech.The noise is not present in the original file when played in external media players.Converting the same audio to WAV and importing it into Premiere Pro eliminates the issue.Environment and Reproduction Steps:OS: Windows 11 (version 24H2)Premiere Pro versions tested: 24.0, 24.6.4, 24.6.5Hardware specs:CPU: 13th Gen Intel(R) Core(TM) i7-13700H @ 2.40 GHzRAM: 32GBGPU: NVIDIA GeForce RTX 4060 Laptop GPUSteps to reproduce:Import an MP4 file with audio in 48000Hz, 32-bitPlay back the timeline: noise overlays the dialogueEx

Hey! So I'm experiencing the same issue as several others have been reporting, and from my viewpoint there seems to have been no real fix to this.  When exporting my project crashes, doesn't help to use media encoder, nor clearing cash or any of the suggested solutions. This has now affected all my projects and I'm unable to export anything.  I've tried different projects that previously worked, re-importing, re-installing, etc.. This does seem to be a problem tied to the H.264 codec. I'm using a M1 Macbook Pro (12 gb ram)Somona 14.7.4  

Hi, I am trying to find an old project of mine but the autosav file will not open because of this error code. I suspect it is because the file was saved on last years version of premiere pro. Does anyone know how to troubleshoot this?

Default Premiere Motion Graphic Templates with a "." at the end of the name (e.g. in the German Version "Web-Beschriftung, einf.") create a folder within in the project's "Motion Graphics Template Media"-folder, that can't be deleted or even opened by Windows. (error: can't delete, file not found)Renaming the template within premiere (deleting the "." at the end) fixes that insofar, as those "illegal" folders are not created anymore. But the previously created folders will probably remain on your harddrive until you re-format it. If I had to guess, I'd say that the "." at the end suggests to windows that it's a file with an extension - which it isn't, so windows can't handle it. Renaming the folder in windows is also not possible.(Version 25.2.3 (Build 4), Windows 10

Hi, All the Adobe Stock free templates do not allow media replacement on my system.Replace from explorer,  Reveal in Project and Open in timeline are all greyed out. Im running latest versions of PP and AE. Any ideas what Im doing wrong? Thanks.   

Hi, I'm trying to find a way of searching through multiple transcripts in different sequences at the same time? Ive got around 80 hours of interviews in 40 different sequences, and pulling my hair out trying to figure a way of searching through all transcripts at once, rather than one at a time - which I'm currently doing. Any thoughts greatly appreciated. 🙂

One two of three tracks I'm seeing "join through edit" grayed out. I know 100% these are through edits I'm attempting to joing, but I can make a cut in a piece of the affected audio track and then right click and see "join through edit" not available. The third track of audio I still can join through edits on... Anyone experiance this or know what to do?

Hola a todos, mi problema es que en premier pro en la pista de audio 1 solo escucho del lado izquierdo y en la pista 2 solo del lado derecho, tendria que duplicar el audio en la pista 1 y 2 para que se escuche correctamente, entonces no puedo escuchar nada si agrego algun audio en las pistas 3 y 4, y si agrego algo en la pista 5 en adelante se escucha bien todo sin tener que duplicar nada, el tema de la pista 1 y 2 no lo pude resolver con la opcion de canales de audio y seleccionar las casillas L y R.

When I move my Premiere Pro 15.4.1 project from my Macbook Pro to my Mac Pro, the MP4 clips from my Sony A7SII are being read differently, which in turn throws off my color corrections. For all intents and purposes, everything on the two machines is the same (Premiere settings & version, GPU settings, etc.) As you can see from the attached images, this is not an issue with my monitor. The differences are also seen in the exported file. Any ideas on what may be happening are appreciated.

Aqui no meu premier, quando eu fixo a janela de Texto na área de trabalho ela fica preta, sem visualização alguma, quando eu digito o efeito que eu quero na aba de efeito, simplesmente não consigo visualizar o que estou digitando, e por último na aba de Exportação simplesmente não consigo ver nada tenho que ficar clicando na tela e por ja conhecer onde ficam os presets de exportação e nome do arquivo eu consigo alterar, além de enviar para o media encoder ou exportar direto do premier sei onde fica, mas nao consigo visualizar nada na tela.

And as I wrote in the previous post... Premiere pro v25 - ALL CONGRATULATIONS  one question for engineers and all Pp lovers... is it possible to return the gray color for the GUI on Pp... I see that in v 25 white has been inserted, which to be honest I don't know will anyone use it...but it's not up to me to decide..it's an ideal color (gray) for a light theme on win 10/11...and even old veterans like me would be delighted with that color that goes with the light and dark theme of win 10/ 11...so why not make it the fourth color in Pp...big greetings and please pass this on to the engineering team..they are young people,ha,ha,ha...and they don't remember this color from pp , and we're feeling nostalgic...go ahead..Pp v25 is great...look at the picture on the full screen and you will see how beautiful the color is ...     look at the picture on the full screen and you will see how beautiful the color is...