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maxs26938842
Participant
August 30, 2024
Answered

Premier pro 24.6.1 dañado, no permite abrir luego de actualización en Mac M1 pro

  • August 30, 2024
  • 7 replies
  • 874 views

Luego de la actualizacion 24.6.1 al abrir el software indica problema de daño en el mismo, solicita enviar al basurero, se realizaron varios intentos de deshintalar el programa y luego volver a instalar y el problema perciste.  

    This topic has been closed for replies.
    Correct answer maxs26938842

    The problem persists, I had to use the beta version to work.

    7 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 1, 2024

    Hi @Ana I P and @maxs26938842,

    Is the problem solved in the current version? Please let the community know. I hope to hear back from you soon.

     

    Thanks!
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ana I P
    Ana I P
    Participating Frequently
    November 4, 2024
    Well, I’m still using the 24.6.1, can’t remember how was fixed. Think I found the solution in one of the forums. Haven’t updated to the 24.6.3 nor the 25.0 version because it always scares me if something is going to crash with the new versions. But thanks for the follow up.

    Best regards,

    Ana
    Ana I P
    Ana I P
    Participating Frequently
    September 23, 2024

    Hello, I didn't install the beta version.

    I found that it was a problem with the Mac OS Sonoma, as shown here:

    https://helpx.adobe.com/es/x-productkb/multi/macos-sonoma-permission-issue.html

     

    This is in spanish, but I'm sure you can find it in english.

     

    Hope this helps

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 23, 2024

    Hello, @Ana I P,

    Can you confirm if the issue is still appearing in the Beta version? Let us know!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ana I P
    Ana I P
    Participating Frequently
    September 9, 2024

    Forgot the screen shot

      Ana I P
      Ana I P
      Participating Frequently
      September 9, 2024

      Hello, I have the same problem. Have a Mac Studio M2 Ultra with Sonoma 14.6.1
      Premiere Pro is version 24.6.1

      This is the screen shot of the problem; coudn't make double click in the Cancel button.

      I uninstalled it, intalled again but problem persists. I'll try to install a previous version.

        M
        maxs26938842AuthorCorrect answer
        Participant
        September 3, 2024

        The problem persists, I had to use the beta version to work.

          Kevin J. Monahan Jr.
          Community Manager
          Kevin J. Monahan Jr.Community Manager
          Community Manager
          August 31, 2024

          Hi @maxs26938842,

          Thanks for filing the bug report. After reinstallation, can you try double-clicking the Cancel button instead of single-clicking it? Let me know if it works. Sorry for the frustration.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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