Control search for AIR exe update on starting AIRHelp?

I have a major problem with a very large customer.  When my AIRHelp is launched, they get a network login message, probably because the AIR exe is looking to the internet for an update. This is not good. Many customers restrict access to the net, and fully 20% are encountering this problem. Once this "hangup" occurs, they will never trust the Help system again.

Is there any way to be able to launch AIRHelp without the AIR exe kicking off this internet search?  I will be forced to go back to CHM files if we can't fix this.