Questions

As we lost the original source code of project but we have its generated "WebHelp" directory content,can we generate the its original/new project from its earlier generated output?Please help me out here..

We had a harddrive crash with, yep - I know, no backups of this particular server.  I have an old copy of my project from 2015, but I really don't want to lose 5 years worth of updates. I do have the most current version published to the web and have brought it down to our server to try to decompile.  Unfortunately, the RoboWizard site that was offered as a soulation 10 years ago on this forum is no longer available.  I have purchased the newest version of RoboHelp.  And I do still have a copy of the old 2015 version if necessary.   Has anyone got any ideas on what to do?  Thank you in advance!  

When I click on an SSL to generate a Word doc, RoboHelp starts the geneation process, but doesn't complete. The typical 'Generating Printed Documentation' dialog appears, but then the 'Convert File' dialog pop-up window appears in the background with 'HTML Document' highlighted. Once this 'Convert File' dialog box appears, RH just hangs and doesn't generate a Word doc. Any advance on what's going on and how to fix this issue.

Robohelp 2020.5Windows 10Frameless outputHi all.After we generate a new output and publish it to our website, ToC goes to be broken for almost all users from different IPs, locations, PC's. Topics from Section A can be in Section C, etc. For example: And correct variant: Right now SNNP section contain 4 topics from Databases. (What is interesting, is that Databases section containss 300+ topics and SNMP section only 4, which means that ToC takes the real number of topics in current section and after that puts wrong topics). Locally - everything is fine, so we are thinking this is cookies issue.Our upload algorithm - delete all content of previous output -> upload new in empty folder We tried different browser, incognito mod, cache and cookie clearing - nothing. We also tried to go from empty VM - same result. Only 2% of computers display ToC correctly (we don't know why) 

Hi~I've tried to add a SFTP server type to publish profiles. But Robohelps pops up following message:Invalid Servers.Empty or non validated fields in following servers.But actually I can access this server via FileZilla tools normally. The IP address, user id, password were double checked correctly.Could anyone let me know the reason? Thanks.

Hi all,   Is anyone producing eBook output? What do I need to do to get it to work?   In About Robohelp I created the preset and filled out the minimum stuff like output path. Generated with no errors. However looking at the log includes the line "Warning failed to copy". I don't know what this means as the mobi file is in the directory?   I downloaded freda (ebook reader) from the Windows Store but it doesn't seem to be able to open the ebook. It just sits there spinning the hard drive (I think it's about to achieve orbital velocity...).   All suggestions welcome.

Hi, Robohelp: How to add a Subtopic in the TOC. The Subtopic is a hyperlink and appears on the Main page TOC contain Introduction. But I also need List of API in the TOC. how do i add this?  Requesting someone to help me with this.

Hi Guys,I installed a font (Quicksand) for my RoboHelp project which I have put into my .css file so it can be seen on computers that do not have it installed. I've tested this and it all works fine apart from when using the search feature of my frameless output - here, the Quicksand font is replaced by the default (times new roman), even for the title of the project. I have currently have the .ttf file in my project files, and have used the @11220649-face method to code the font into the .css file, but it just doesn't want to stay in the search results page...Any ideas??Thanks 

My program uses both hh.exe and help.ShowHelp() and only showHelp works now. The hh.exe works for my older .chm builds from RH 11, but not for 2020. Does anyone know why?

Hello everyone, hope you're all ok. I'm having an hard time customizing the links attached to the header logo and title in my Responsive HTML5 Output. When I edit the Output preset, I can see there's a field under the "Layout" section that should do just that... but nothing changes in my output files. I tried entering a web URL in that field and I tried selecting a specific topic from my project. No luck... the URL in the header doesn't seems to change.(Yes, I emptied my browser's cache and tried with different browsers too.) I am using RoboHelp version 2020.5.71.Any suggestion? Thank you guys!

Hello,I am trying to figure out how to generate a list that contains all of the items listed in the topic list of Robohelp and the file location for the table of contents and place into an Excel file. Any help would be much appreciated! Thank you,Harley

Have I got this right? In RH2020, the following structure is not possible in the printed output table of contents?   What's New - Current Release 2020 - January - June 2019 - January - March - August   Instead, I'll end up with   - Current Release - January - June - January - March - August  

Hello everyone, I am updating an old Robohelp Classic document to RH2020 however I am having issues with my Index. Some of the formatting was changed when converting over (it appears due to using colons in the original Keywords) and during my attempts to edit the Keywords in question the Keyword reverts to their original state. I then tried deleting the old Keywords and upon deleting them they instantly reappear in my Index. I am able to add new Keywords and Topics but appear unable to edit or delete old ones. Could my Index keywords be locked in some way? Or is this a bug? RH2020.5.71 on Windows 10. Thanks,Sean

I have a very large project in which I inherited some files. I have been in the process of designating an image from my Contents > Assets > Images folder instead of an image located in a created folder.Previous to the Rh2020.5.71 update, I was able to click on Insert Images, search a file name, and hover over the file name to read the file path of where it was located.  Now I cannot do that.  I either have to navigate to the file or guess.Has anyone else experienced this?  Is there a workaround?I created RH-9770 to report the issue.

I'm doing a thorough index edit on my RoboHelp project and, every 10 or so topics, RoboHelp displays that there has been an error, and I should save my work and restart RoboHelp. Here is the error:  I have upgraded this project to RH 2020 and have installed the latest updates. It works better now then it did in RoboHelp 2019 (or whatever version I had before upgrading). Has anyone else experienced this problem? Thank you,Cindy 

I just got RH 2020, previously using RH 2017. In the old version, we could link to a source file in Word, publish in RH, but make changes to our source file. In RH 2020, I cannot figure out how to do that. When I select Insert > Link > , Cross Reference and Hyperlink are the only two options I see.  

I am working on a project wherein I require the HTML and word ouput, I applied a word template to the word output of my project, it had a header, a footer, a copyright page and a TOC but after the output generation it only applied the header and footer to the final doc. Can anyone tell me why this happens and what can be the solution to this?I then tried to include the copyright page in the project with condition tag as I did not want the copyright page on the HTML output. But then it said 'Output generation failed'Even if I include Copyright in the project, the question of TOC remains as it is. 

This may also be relevant to PDF, although I haven't tried yet.   If you get an error generating a Word doc, or you open the doc and there's no content except (broken) front and back matter, you might need to check how the condition tags are applied in your topics.    There was no useful information in the log, but by a process of elimination I found that topics have whacky condition tag placement.   One example was the exclude condition being applied to the individual cells of the table, rather than excluding the entire table.   <table class="SimpleGridNoShading" style="border-spacing:0px;"> <colgroup> <col style="width: 30%;" /> <col style="width: 70%;" /> </colgroup> <tbody> <tr class="t1Row" style=""> <td data-condition="Others:Exclude" style="border-spacing:0px;width: 30%;"> </td> <td data-condition="Others:Exclude" style="border-spacing:0px;width: 70%;"&

Scripts look like a powerful tool, but I could not find any documentation/guides on using them. I mainly want to be able to run JavaScript on all pages that were output so I could make changes to them, or make changes to any files within the output folder. I would do this as a Post Generation script.If I could only know how I could access the output directory from within a script that would be a good start.Thanks!

I downloaded this script for Bookmarking and for Emailing a topic. After few browser upgrades both the Bookmark() and Email() are no longer working.  function BookmarkTopic() {//Add bookmark for topic//Check for local webhelpvar MasterUrl = GetMaster().location.toString();if(MasterUrl.match(/file:\/\/\//g)) {alert('Bookmarking does not work on locally installed webhelp.');return false;}var url = GetRelTopicURL();var title = GetTopicTitle();if (window.sidebar) // Firefoxwindow.sidebar.addPanel(title, url, "");else if(window.opera && window.print){ // Operavar elem = document.createElement('a');elem.setAttribute('href',url);elem.setAttribute('title',title);elem.setAttribute('rel','sidebar');elem.click();}else if(document.all)// Iewindow.external.AddFavorite(url, title);else//No Chrome support.alert('Cannot add the bookmark automatically. Please create a bookmark for the following URL:\n'+url);} function Email() {//Create an email with the link to the current topic.

We are encountering issues in that the WAP blocks the scripts.  I'm not sure where to start to locate any content regarding such an issue.  Can anyone point me to relevant information? 

Hi all - I got a new laptop, and installed RoboHelp 2019 without any issues. I then copied over all my projects, maintining the same folder structure.  On the old laptop, all projects have an Image folder Project Manager, which contains all the images used in my projects (I use a lot...). On the new laptop, there are no Image folders. I've copied over files to new laptops before and never seen this happen.  Any idea why? Any issue with my creating an Image folder and moving them all into it? Do I need to maintain the same folder structure beneath the Image folder if so (which would be a drag)? Many thanks as always,Anahid

Hello,    I keep getting this application error (see attachment) but it's not telling me what is causing the error. Is there anyone who knows about this and has input?   

Greetings,Does anyone have any input about strategies that helped you minimize the impact to current documentation work while upgrading to RoboHelp 2020? Since the RH 2020 skin is quite different it seems that it will take a while to customize it. If you customized the skin, approximately long did it take you? Did you encounter any unexpected obstacles? There will also be a period of time required in my organization for approval. (The approval process won't be quick as it is a busy project season.) I was hoping our single copy of the RoboHelp license would allow me to download RoboHelp 2020  on a separate PC or laptop to set up the skin and other customization, while at at the same time continuing the daily documentation work with RH 2019 on my PC while the approval process is underway. The licensing administrator for our organization informed me that it's not possible to have multiple versions of the software on the same PC, which I figured would be the case, but I'm still w

I have edited the Topic List view to show the Title, Modified Date and Author. I am looking to export this view (report) to send to my colleagues for reference. I tried the Topic Properties Report, but for some reason lost Author (don't ask: I'd tried every field from that report and still don't see it). Is there a simple way to just export this view (Excel would awesome, but I'll settle for anything). Reading the help, there is a reference to the Author menu but I am guessing that's not a 2015 thing. Any advise would be helpful.