Questions

We converted from RH2015 to RH2022. In RH2015, a generated link ends with "RF/rf1111," which is also how it appears in the Source file prior to being generated.  In Robohelp 2022, the same generated link ends with "rf/rf1111," even though it is "RF/rf1111" in the Source file. Consequently, the link does not work in RH2022 generated help. We are using the HTML5 preset, and cannot find any field or control that would change the path from upper to lower case.  Is there anything we can do to stop this from happening? We have numerous broken links throughout the help.

Hi Everyone, I wanted to know if my version of RoboHelp is supported.I found this page of supported products of Adobe Products and technical support periods for my version they statted "Support Bug fixes and Security fixes for the current version (N) and Security vulnerability fixes for the previous major version (N-1). " I Dont understand if "major" means the release(2022 and 2020 are supported) or "major" is the update for the release meaning only 2022.5 and 2022.4 versions are supported. If somebody can clarify it I will be very gratefull .

I have few long tables with 4 columns. The first column is the most crucial. It holds some entries/terms.When the table was created the rows were entered randomly as data came in. It will make sense to sort it alphabetically.IN RH is it possible to sort based on a column like MS word?

Hello.  I have a project that I have recently converted from classic (2017) to RoboHelp 2022 (Version 2022.2.22).  I have an existing CSS that has styles for numbered, lettered, and bulleted lists.  When I try to apply these list styles, either nothing happens, or it picks a random style that is not the list style. I've found that I can copy an existing list from either the same or another topic and then edit it, but there has to be a better way than that.  I can also edit the style in the code, but that of course takes longer than just clicking on the list style that I need.  Existing lists from converted topics appear to be working fine. Another wrinkle - if I apply a non-list style, and then try to change it back to normal (which appears to now just be <p>), again, nothing happens. For example:This has style <p> (I tried to apply my numbered list but it did not apply; the code verifies it's just <p>):I change it to an in

When I create a table with a rowspan="2", I receive an error message in the log (Incorrect link). In addition, the chapter is not displayed in the PDF output.<table class="GreyHead"> <caption>Gerätevarianten</caption> <colgroup> <col width="20%" /> <col width="15%" /> <col width="15%" /> <col width="15%" /> </colgroup> <thead> <tr> <th colspan="1" rowspan="2"><p>Artikelbezeichnung</p></th> <th colspan="2" rowspan="1"> <p class="centered">Kupfer-Ports</p> </th> <th> <p class="centered">SPE-Ports</p> </th> </tr> <tr> <th>10/100 MBit/s</th> <th>10/100/1000 MBit/s</th> <th>10BASE T1L</th> </tr> </thead> <tbody> <t

Dear Sir or Madam,we bought a subscription for Adobe RoboHelp 2015 a year ago. Now we want to update to 2017. However, it seems there is no way and no information about how to access/download Adobe RoboHelp if you have a subscription plan. If we log in with our Adobe ID, it shows that we have a Adobe RoboHelp 2017 subscription now, which is great but how to access/download the product? We tried everything out: Creative Could Manager, Adobe Website, etc. but RoboHelp is not there. (At least not for subscription customers)So can you please tell us how to access/download our subscription based Adobe RoboHelp 2017.Thanks

Version 2022.0.346 Any idea why the first section I have in my project disappears from the output from time to time? I keep adding in the section and inserting the topics. Thanks in advance.  

I'm using RH2022.5.28.  We're looking at implementing variables.  But when I add a variable to a heading it doesn't display using the heading style.  The heading is bold and uses a larger font size.  It displays as bold but not in the larger font size. 

Hi, suppose having a full RH project in ENG, my goal would be to have the same project translated in another language (for example, Italian). I would like to have one project, which means one zip folder, where the project language can be switched between English and Italian. Is there anyone who attempted to reach this same goal?Thanks for helping!  Laura

2022.4.179 How do I adjust the leading of paragraphs? I can change the spacing above and below paragraphs by adjusting the Margins under LAYOUT.  But I want to open up the spacing withnin a paragraph. Thanks in advance!  

In RoboHelp 2020 the map file is generated as /whxdata/csh.new.js.    But I can't find any information on where that same map file would be for 2022.    We are currently looking to upgrade to 2022 and I need to know if we need to create a new solution to get to the topic-specific content from the application screen.     I've seen discussions about an .h map file, but that appears to be relative to another application content being moved to RoboHelp.    Any enlightenment would be greatly appreciated.   

We typically share variable files across multple RoboHelp projects, and have had success simply copy/pasting the default.var file from project to project. With the update to 2022.5.28, variable files created prior aren't loading the variables into RoboHelp. I noticed the formatting of the default.var XML file has changed, with what was previously:<keydef keys="Variable Name"><topicmeta><keywords><keyword>Variable Value</keyword></keywords></topicmeta></keydef>now being:<variable id="Variable Name">Variable Value</variable>and we have to recreate the variable file (which isn't too difficult, to be honest). Just wondering if a) this was a known change (I haven't seen anything announced anywhere), and b) if anyone else has come across this issue. Thanks!

This is driving me bat crap crazy.I have a project that no matter WHAT I do, will not add changed topics to the Output folder for a Responsive HTML Generate step. This project is about ten years old, and had been working fine up until maybe two weeks ago. Can't pin it for sure to the .5 update, but that might be part of it. Have made no changes to build tags or build expressions. Have tried using Republish All selected and not selected (not that that usually makes any difference at all, which is fun when working with large systems... but that's another issue to address at another time).Have tried renaming topics, folders, subfolders that contain the topics I need to see hit the Output folder.  What am I missing? Is there a cache file somewhere in my project (on my laptop, not on the server) that controls what the Generate step recognizes as changed topics?  I want to blow that sucker out of the water if there is one. Or what else could be interfering? And

I have a situation where my styles (default.css) document disapeared. I manual put a copy back into the asset/css folder. However, it still will not load when I use RoboHelp 2020 (v 2022.02.22). The styles menu is empty. Whne I click the + in the styles menu it does not do anything either. This happened at the same time the file names all changed to the document names, which I was able to fix. Does anyone have an idea on how I can fix this? 

2022.4.179 I'm trying to paste from Word into RH.I go through Notepad but after I paste into RH, the end of the lines have breaks <br /> and it makes it really hard to apply styles on the fly from within RH.How can I paste so that the text has the paragraph code at the end of each line </p> ?I accidently tag a paragraph as part of  an ordered or unordered list, and try to correct my error by clickon the the p or body style to change the list back into normal paragraph style ... and nothing happens. I go into code and have to manually remove all the list tags.Is there a way to just click back into the list and apply the CSS style to make the list a normal paragraph? Thanks in advance gang! PS: when I import a Word document it all comes in great with the paragraph tags at the end of lines. For last minute edits, with content from Word, I'm trying to make text insertion as painless as possible.

Hello,I maintain a merged project, still in RH2019 classic, target output is microsoft html helpit is composed of a main project with a 'bunch' of subprojects.In several of those subprojects there are links to neighboor compiled chm projects. this works perfectly when you open the helpfile (chm) completely. In that case all subprojects are in the scope and searchable.BUTWe use the contex sensitive help  (F1 in our microsoft solution) and this calls the right chapter in the right project. In that case it is the specific sub project that is opened and not the whole collection.And then the link to the bagage file does not function (because not in the scope of the runtime I think)How to solve this without copying the topics?best regardsOlivier 

Does anyone have a script to create a "Related Topics dialog" such as in 2019, and is not in 2022, so that a popup menu can be created for a list of topics. Ideally, the dialog would have ability to add links from the entire topic list, to an adjacent list that becomes the popup menu content. And if by chance someone created a script to convert Related Topics in the html of 2019 files to convert to 2022, that would be great. I have a very large project, and still holding off on upgrading it till I have both of these scripts. Too much work manually.

Using RoboHelp 2020.8.34 and after I selected “remove connection,” it seems that “open connection” no longer works. I don’t get any error messages, but when I make a change to a topic and check in, no files appear in the dialog for checking in files. What could be wrong and what can I do to fix it? I have tried uninstalling and reinstalling RH once as well.

Hello,We have a problem that happens like clockwork in our environment that I have been searching for a solution for.WHen we change passwords in our AD environment, we lose connection to  Team Foundation Server (TFS) through Modern RoboHelp (MRH). It is not immediate and all other connections to TFS work after re-entering our credentials on those applications. When we try to access TFS through MRH we get the message" Version Control - TFS Authentication Failed." There is no prompt to login with correct credentials.I believe the issue is that RoboHelp is hanging on to the previous TFS credentials and thus far I have not found a way to delete them. I have gone in to the Windows Credentials Manager and delete the reference with the TSF address in it. There are a LOT of Adobe cached credentials and it is impossible to tell them apart to know what they are for.After a day or two we will suddenly be prompted by MRH to enter the TFS credentials and once we do everything starts

When I create a printed document, the images in my Robohelp 2019 classic have borders, but when the document is created, the borders do not show just the images. How can I fix that?  I don't want to go into the word document and then have to add the boarders manually.

2022.4.179 Where do the MapIDs reside in a pupblished project?I know I can export the MapIDs file and hand the .ali file to developers. They should know what to do with the information stored in the .ali file?When I publish the project, I cannot see the .ali file? Is there supposed to be one when the project is published? Where does the MapID info reside?I'd like to be able to explain this to the developers in a meeting, but can only explain "my side" of the process.Thanks again in advance for all info you can provide.P.S  By now it should be pretty obvious I know next to nothing about coding 😉 

Are these bookmarks created uniquely across topics, or are they unique across the entire Robohelp project folder?

In RH2022, is there a way to remove the underscores and the .pdf extension from a PDF file once it is in the Content/ToC, e.g., FCOI_Request_User_Guide.pdf to FCOI Request User Guide ...and, as always, thanks so much for all the help you folks have given me! Lon

Hi... Has anyone encountered this issue and/or knows how to fix it? When I refresh the MS Edge browser while in the Contents tab / Index tab in WebHelp output after performing search in the Search tab and then moving the other tab, the sidebar redisplays the Search tab and search results instead. Thanks!

2022.4.179 I duplicated project by copying the entire folder contents. When I opened up the new one the Output Presets and templates were missing. So I went back to the original, selected the output preset and selected view in folder, but couldn't find it.What file do I have to either copy or import to get the exact same settings in the duplicate?Thanks in advance.