Questions

Hi everyone, I'm currently working a masterpage layout for a PDF document in RH. Does anyone have any examples of attractive, easy-to-implement masterpages for PDFs? Or does Adobe have a database or examples built in the RH? Thanks for your time.

Hi everyone,I'm currently looking to style the PDF output of RoboHelp - but I'd like this to be different the web-based output. I know I can have multiple stylesheets, and apply stylesheets to topics. What is the best way to manage this?  I want one stylesheet for web, one for PDF output. What's the most effective way to implement them?  

I made a CSH. But the display result is different between IE and Chrome.In an IE(left), there is no function bar, but in Chrome(right), the function bar appears.The URL is totally the same.I input : ...\My RoboHelp Projects\OnlineManual\!SSL!\Responsive_HTML5\index.htm?rhcsh=1&rhmapno=2redirected : ...\My RoboHelp Projects\OnlineManual\!SSL!\Responsive_HTML5\First_Topic.htm How can I remove the function-bar like IE? 

I'm interested in having certain articles have a "Was this article helpful?" or "Did this answer your question" disclaimer at the bottom. I'd also like there to be a writing option to populate after the user selects either Yes/No. I'd then like to gather the results. Does anyone have any advice on implementing this? 

Hello, I currenlty use Robohelp 2015 to create/manage an intenral employee knowledge base for the company I work for. Without going into a massive amount of detail, we are currently going over a major system overhaul and replacing the systems used for our employees to help customers. This new platform has a built in knowledge base and we'd like to start transferring some of our data into this system. I've been asked to compile a list of the topics and all the metadata associated with that topic, but after the past week of trying to figure it out on my own, I'm unable to figure out how to do this. I am just trying to export metadata for each topic, ideally something that shows what images are attached to each topic page as well. Is there a way I can do this?

I'm using RH 2019 (reimagined), update 14, and there are extra spaces sometimes appearing before condition tags that seem impossible to remove. For example, in Author view, note the extra space between InformaCast and Mobile in the following sentence:  You will be redirected to a page where you will have to enter your password unless you are already logged into your account, in which case you will be immediately logged into InformaCast  Mobile Fusion. The Source view looks like the following:  You will be redirected to a page where you will have to enter your password unless you are already logged into your account, in which case you will be immediately logged into InformaCast <span data-condition="Others:Mobile"> Mobile</span><span data-condition="Others:Fusion"> Fusion</span>. You can see that there are two spaces (one after InformaCast and one before Mobile). However, when I remove that space either in Au

I'm using RoboHelp 2019 (reimagined), update 14. While in Author view, if I open the Topic tab, display the Index dropdown and place my cursor in the Index Keywords field, RH freezes. I can't click anywhere else within the program and get a response. The only thing I can do is close the program and reopen it. 

Hi,I have tested the new Adobe RoboHelp 2019 with the latest version available a month ago, and after installing it, the Robohelp 2019 has a multilingual interface that works fine, but it doesn't if later you open the Robohelp 2019 Classic, the UI stays in English, which is the default language we got.Notice that you can't change the UI language on Classic but just the project language. Is it possible that a hidden option need to be activated somewhere to change the UI language or that the installation is corrupted somehow despite it was installed on several different machines and everything works but the UI language change? Does anyone has any ideas about this behavior?Thanks and kind regards.

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I need a CSH. I generated responsive help.When I call "index.htm?rhcsh=1&rhmapno=2" At first, index.htm is displayed, and 0.5 seconds later, the page redirects to an another page.So, the page blinks.I want to see the final page without blinking.Is there any way?

I'm using RH 2019.When I generate responsive HTML5, an error occurs.I can't see any error log. How can I do solve it? 

I've just upgraded my project to RoboHelp 2019, update 14 (not Classic). I use a lot of condition tags to designate "flavors" of our software applications, but only a few TOCs. For example, InformaCast comes in three "flavors:" Basic, Adv CUCM, and Adv HRE; however, I only have one TOC. In past versions of RH (including RH 2019 Classic), topics that were excluded from an output by conditional text were also excluded from the published TOC. Upon generating and publishing my upgraded projects, I've just noticed that while the topics themselves are still excluded from the published output as designed, the TOC is including them (clicking the links doesn't find the topic though).  In the following picture, the topics highlighted with a red box are CUCM topics that should not show up in the TOC of the HRE output. The topic itself is missing (as shown in the right pane), but the TOC still shows it.  Is this a bug or do I need to create different TOCs for each fla

Hello, I would like to know how to create a custom skin for Adobe Robohelp? Thank you. Selvei.

I have recently discovered that specific search words are not returning any results in my project output even though there are many topics in my project with the word. If I search for other words, I get a lot of search results, so search does seem to work, but not for all words. (i.e. when I search for the word health, no results are found even though many topics have the word health. If I search for the word case, I get many search results). I checked to ensure the topics don't have "exclude from search" selected.  Any help is appreciated. 

I have just upgraded a project first from Robo 2017 to Robo 2019 Classic (that went fine), then from Robo 2019 Classic to Robo 2019. In the resulting pages, my user-defined variables are being repeated in my project (authoring) files.And in the output files, they are appearing in triplets.  Does anyone know why this is, or how to fix it? Thanks,  Mark 

This issue started recently.   I open RoboHelp and the window displaying Recent Projects displays. When I click a link, a different guide opens than the one selected.    I hover over a link and and display the hyperlink path.. I see it is correct and click on the project name, but it still brings up an incorrect guide.   See the attachments. Recent Projects Hyperlink shows what I'm tryiing to select. The Opened Guide shows what guide opened. There is no rhyme or reason as to what guide opens when I click a different link. It's been happening a few weeks now.   Thank you, Michele    

We have published Update 14 for RoboHelp 2019. Go to Help > Updates to update your version. Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html

I have a help file using RH Classic 2019. All updated, everyone is on the same version. We use a CBT called INTERNAL_ONLY to keep topics or content out of a certain build. We recently decided to make some of these topics public, so removed the build tag from the topic.   When the build machine runs the BUILDSSL, the topic is now included in help, it shows in the TOC and the index, all is well and good with the world... until you search for the title. It does not show up in search results. Topics with references to that topic show up in search results, but not the topic itself.   Now, of course, I tried the same BUILDSSL output from my machine (different topic, of course, since I don't have rights on the build machine), and it works fine when I generate it. But having me generate it is not the appropriate answer, here. So, I've tried all sorts of things, including building a new output file, a new build expression for the build machine, nothing works at all. I got the output v

Hi, Everyone. Hoping you can tell me how to change vertical alignment in a table cell or whole table? (By default, the vertical alignment is set to "center.") This is in RH 2019, new UI. Thank you!

Hello,I'm using the latest RH 2019 version and testing the frameless skin. I'm using the conditional tags pretty much. Unfortunatly I have to tag the complete TOC, too, right? Why isn't that inherited from the topics? But thats just a side question...When I generate my project as a responsive HTML5, the TOC is getting filtered correctly. When I'm creating a frameless output out of the same project with the equivalent presets, the TOC filtering is different. I have to groups for filters: Plattform ("online" and "on premises") and Role ("Admin", "Configurator", "View",...). In the responsive output the filter groups are AND connected. Is it possible that in the frameless TOC they are OR connected? Is that configurable? I hope you understand what I mean and maybe someone knows a solution for it?Thank you and regardsFelix

Hello, thought this was in the forum already, but don’t see it.ISSUE – Search not working correctly. Some words yield no results (other words seem to work fine, results are listed).I’m using RH 2015 Responsive HTML published to SharePoint domain, same issue in MSIE, Chrome, and MS Edge.Search was working correctly earlier this year, not sure when this might have first occurred.Thought it might be a patch, but no updates showing in RH Help menu (?).I’m guessing it’s something simple.Thanks for any help

Hello,When Initalizing the publishing to ftp it failed uploading a picture folder and I obtain the following error : Error read ECONNRESET (failed on a specific picture's folder) the previous ftp publication was done without any problem!  Is somebody has an idea about this trouble. Note that i work with the devOps source control.Any and all advice is sincerely appreciated. Regards, 

HiI would like to know if it is possible to indent the Related Topics List to the right based on a style. I used the Related Topics placeholder and applied a style to the Related Topics list but unfortunately it did not take my style. The deafult style (ol.reltopics-list) for Related Topics in the default.css does work. But the list is indented to the left.I would like to get an output as below.Related TopicsTopic 1Topic 2Topic 3

Hi all,We use TortoiseGit for version control. Due to some conflicts, we reverted to the previous stage. Later while trying to check-in the files, I see a message in Git  $rhvariable$.htm and <file_name>.ldb files as missing. I haven't opened the project yet. I want to know the behavior or how does it impact the check-in? 

I'm trying to make RH2019 work with my company's installation of git, but I can't get it to work. I consulted these instructions, and I am frustrated by them:https://helpx.adobe.com/robohelp/using/git.html 1 - The version of git in these instructions is old; I downloaded and installed 2.27.0. This version does not contain an option to use git with optional Unix tools. After installation, however, there are options to open Git Bash, Git CMD, and Git GUI.2 - The version of Windows 10 is old; we're running version 1903, a full 100 versions newer than the version in the instructions. I've eventually been able to close the base folder for my repo. However, I could not clone any of the folders in the base folder. (pardon if folder is not the right term) I cloned the repo using power shell and opened my project. RH doesn't recognize this and so the menu commands to commit and push are unavailable. So, I need help to get this to work. I also request that someone please