Questions

Is it possible to integrate the Robohelp with AWS CodeCommit using the Git version control? I have done this with Github, but I'm facing issues when trying to integrate it with AWS. I followed the tutorial for setting up an SSH connection to AWS CodeCommit Repository on Windows (https://docs.aws.amazon.com/codecommit/latest/userguide/setting-up-ssh-windows.html) but I keep receiving the following error message on my Git terminal: Warning: Permanently added 'git-codecommit.us-east-1.amazonaws.com,52.94.229.29' (RSA) to the list of known hosts.username@17342251-codecommit.us-east-1.amazonaws.com: Permission denied (publickey) I tried deleting the host file and running the ssh command again, but it wouldn't work. 

I'm adding a PDF attachment to a number of the topics in RH 2019 project. I'm using the project as a single source for having HTML and PDF outputs. When clicking the attachment within the PDF, it shows that file not found. The attachment file is added locally on the project folders. Is there another way to attach files to PDF output?

Hi everyone, Is there an easy way to continue bulleted numbers after a snippet? For example, I want to include points 1 and 2 in a snippet - then have 3,4,5 etc continue after that. Or is it simply a case of editing the HTML?

I hace accidentally added the incorrect Personal Access Token into RoboHelp to link up with Azure DevOps and now I have an access issue. Is there a way to manage those credentials so that I may continue?  Thank you! 

I imported a project into another project. In the imported project, when specifying the css file, I had selected local files and selected the css that way. So when I imported the project to an existing project, even though the file structure was the same, because I had selected local files for the imported project I had to go through and configure each topic to use the css file in my existing project. If I had selected project files in the imported project, would this have just worked on import, if the file structure is exactly the same? So I went through the topics in my imported project and selected project files and selected the css in my exisiting project. However, the explorer dialog opened and not the internal RH dialog that allows you to select the css file from within the project. Now though, I cannot generate any word output. PDF and Responsive HTML work fine. When I checked the c:\users\username\appdata\local\temp\rhtmp\word folder, I can see that the output is fail

My webhelp output gets generated to my local C:\ instead of to Team Foundation Server. This means that the !SSL! subdirectory only exists on my local machine and never gets placed into TFS. I have provided screenshots of my TFS project directory and its contents vs. my local directory (where output files get generated to).

I upgraded to RoboHelp 2019 and noticed that Conditional Build Expressions assigned to my printed doc outputs are being forgotten. In the Print Document General screen, the Conditional Build Expression shows as None. I can select one and then generate, and the conditional build expression is correctly applied. But the next time I go into the dialog, it is None again, forcing me to reapply the setting each time I want to generate the document. I think I have seen this issue intermittently in previous versions. Does anyone know how to resolve this?

Hello,We have a project with the Online Help in X3. We are now planning to upgrade to 2019. Is this possible given that there is a large gap between both the versions? Thank you Swati Murthy

I am adding a video (anmated GIF) in RH. I want the users to be able to restart the video. Is that possible? How can I do it? I can create a button but I don't know how to link the button with the animated gif and how to make it restart when clicked. Apprecaite any repsonse!

I am setting up Content Categories using RoboHelp 2015 (with Indexes, not TOC) and I noticed the order of the entries are based on the order I create them. Is there a way I can control the order in which they display in the dropdown menu? Alphabetically would be perfect. Thanks!

Hi there, On Wednesday I upgraded to the most current version of RH 2019. I believe (not positive) I was using a version two updates back. My issue is that WebHelp never completes. It hangs on "Indexing references" (image attached). I noticed another posted issue (https://community.adobe.com/t5/robohelp/rh-2019-full-upgraded-robohelp-project-fails-to-generate-indexing-references/td-p/11042112?page=1) that perhaps addresses what I'm experiencing. Problem is, if this is the same issue, I have a TON of image maps in my project that would be exceptionally time consuming to remove. Any thoughts? Many thanks!

I am wanting to add a feedback link to the bottom of each topic in our documentation. So something along the lines of 'Was this helpful?' with a yes or no, and if no a text box appears. RoboHelps support website appears to have this type of link, but I have been told via chat it is not possible. Does anyone on this forum know if what I am looking for can be achieved using RoboHelp?

Hi there, We have both RH 2019 and 2017I have been using 2019 for some time now for Responsive HTML5 projects. We have both test and prod servers. Since a couple of days I get an error when I try to publish on the prod server. Publishng on the Test is ok. This is the error "Publishing has been cancelledConnection failed. Please check connection and post again.Native error: The request can be continued" When I open the same proejct with 2017 I can actually publish on the Prod.Has anyone had a similar problem?Thanks in advanceBobby  

does anyone know if Robohelp 2019 compatible to run on Windows 10 version 1909?  The product page just lists it as compatible with Windows 10, but doesn't list any Windows 10 version or release it's compatible with. 

Hi there,  I am very new to Robohelp 2017, but have just run into this problem for the first time. I have edited all of my content, and when I go to click output to responsive HTML, this is how it opens in a browser. I have checked all the settings, but honestly, I'm not sure what I may have clicked to make this happen.  I assume this is a user error, but does anyone know what I am doing wrong? The output was working fine on the same document yesterday. Pictures:  

When you use search or indexes, and you select a topic, the topic is displayed but there is no breadcrumb trail and also the TOC does not expand to show where this topic is in the TOC. This does work in the azure skin.

Hi, Everyone. When I generate output of my TOC, the first 2 tiles reflect the TOC. But then Tile 3 skips ahead in the TOC by 12 topics (and 2 books), to Topic 15.   This TOC seems completely messed up in other ways, too. Most strange of all is that, I initially deleted topics 3 - 15 in an unrelated effort to find a "bad" topic that was preventing me from generating output. After finding the offending topic, I wanted to go back to reintroduce the topics I deleted. Those deleted topics each had a red "x" next to it. I intended to reintroduce each topic that had a red X. But after reintroducing the first of these and pressing ctrl + S,  all the red x's disappeared. Okay...  Those topic titles remained in the TOC, but now with no red X. (See screenshot.)  Maybe their presence is just an empty "shell"; maybe they're not really "there." I generate the output, and, sure enough, the output does not display those topics. Fine.  However, I r

Please the Bullets style has changed and doesn't show properly and I tried to edit the style but cannot revert it to the default. It's in the Disc > ul.Disc style. Can you let me know how can I import the default style or the default sepcs to set? 

I have a parent project that consists entirely of placeholders to child projects. The parent project has no content. When I generate the responsive HTML with Indigo I noticed that when you perform a search and select a file from the search results, the file displays, but the breadcrumbs do not. Neither does the TOC expand to show where this file is in the TOC. I generated the output on a single project with content and with no toc placeholders to other projects, and the navigation worked correctly. I am on 2019.0.12, this is a new project, not an upgraded project.   

Hi all, I am trying to create an online help using RoboHelp Classic 2019, but my output needs to be WCAG (Web Content Accessibility Guidelines) compliant at the AA level.  I saw that Azure Blue, Charcoal Grey and Ocean layouts are 508 compliant, but I need them to be WCAG compliant... So, I was wondering if there is anybody who has managed to have their Responsive HTML5 output (or at least WebHelp) WCAG compliant (AA level)? Would appreciate some tips on how to ensure that compliance. Thanks.

I am using RoboHelp 2019 and generating Responsive HTML5 output. My TOC consists of multiple folders with topics under each folder. When I generate the TOC, I see the folders, but when I expand one folder, the entire TOC tree disappears and I only see the folder/topics I have expanded.   Is is possible to keep the entire TOC tree when expanding a single folder?  (This is the case when generating a CHM.)

I have the Default pane set to "toc" and Show TOC set to "true", however when I generate and view the layout in a desktop screen, the TOC is not open by default, I have to first click on the TOC icon for it to open. I would like to have the TOC open by default when viewing the output.

Greetings RHelpers,I'm using the latest RH 2017 with an Responsive HTML5 layout:The picture below shows a topic from our help. I want to remove the red crossed out content from the Search pane results (it's already in the search results largely anyway). I want to just start it with the paragraph content (the orange): Is it possible? If so, where and how?Thank you in advance.Jared

How do you make sure you are creating a RoboHelp 2019 project in the Classic UI? After creating a project in the new UI, I want to create another project, but in the Classic UI.When I choose "New Project" I don't get an option.

I"m trying to add a custom button to a responsive HTML5 layout, and trying to use the script referenced here in the Javascript code:https://community.adobe.com/t5/robohelp/how-can-i-add-a-button-to-email-a-link-to-the-current-topic/td-p/10165717?page=1 Here's the code I enter:window.location=('mailto:someone@theirdomain.com?Subject=Useful Information&body=This page might help: ' + window.parent.frames[1].frames[1].document.title +' ' + escape(window.parent.frames[1].frames[1].document.location)) But each time I save the skin, the name of the new custom button reverts back to "button3" and the code I pasted into the OnClick field disappears.  Can anyone provide some guidance?