Questions

Hi allI'm using Robohelp 2019 Classic, version  and am trying to generate a Microsoft HTML CHM help file.It seems to generate fine, but when I launch the CHM file I get the following error:I have tried:Updating DHTMLEditing the ehlpdhtm.js file (which seems pointless as it is re-generated each time)Clearing the error, and clicking another topic. The same error re-appears. This happens with all my Robohelp projects, but only for CHM  output. Other output is fine. Can anyone help please? ThanksLaura

Hi all, where we can find the link to download adobe robohelp 9 download link? thanks in advanceregardsArun

OK, a link opens to a popup. W/in this popup is another link. This link goes to a topic, but this second topic is NOT a popup. It’s to a topic that is a file in the project that you can also get to from the TOC. In the Preview version of my project, when I click on such a link in the popup, the topic that the link represents is now displayed in the popup -a second popup does not open, nor does the OLH jump to the topic.  For example, in the Preview mode of RH, if I click Selecting an Edition, then the contents of the Selecting an Edition topic are displayed in the popup. In any browser, Mozilla, Chrome, etc., the link is dead. Nothing happens.  I have attached a graphic show this - the one on the left shows the Title Bar popup contents being replaced by the Selecting an Edition topic content in Preview Mode in RH. The one on the right shows that when I click on the link in an actual browser, nothing happens.

RH2019, Version 11. Borderless tables display as expected in Chrome in the project output. In Mozilla or Edge, however, the same tables are displayed showing their full borders - which I cannot have in many cases. I made these tables borderless for a reason. Is there anything I can do to compensate for this browser difference? the graphic below shows this - a two column, one row borderless table in Chrome vs the same topic and hence, the same table in Mozilla.

Hi,I am using Robohelp 2019.0.11 and I work on a project in french.When I generate my project in a CHM output, the search tab seem to have an encoding problem. Example :My first topic is named "Première rubrique". When I search the word "rubrique", the search tab display my topic as "Premèire rubrique".Also, when I search the word "Première", the CHM show a window with "No topic found". So I can't search word with accents and it is problematic with a french project.  Can I do something to fix this problem ?Thanks in advance !

Hello, I have to take over the job of a collegue. the person prepared written instruction and insisted on NOT using the new gui to maintain an existing project.Is there any raison why you would like to keep the old way of working? (I'm new to both environments)Is there any difference in output? we need to produce CHM files best regards, Olivier

Hi All, I am fairly new to RoboHelp - just started using it this week, and while I have figured a lot out, there are a few (mostly likely easy) issues I cannot solve.  One being when I publish my content, the snippet sections do not necessarily stay together on a page. Is there a way to add in a page break or like in Word there is a "Keep with next" option to ensure a section always stay together? Any suggestions? Thank you in advance! -Amber

We have an image for a general header and text in the footer that should draw on every page of our pdf output. It will not accept any inline CSS code to make either one draw correctly. Any advice is greatly appreciated!  

Folks,Has anyone ever had any success integrating a HTML Help into a WordPress site (i.e. search)?We are building a customer support community and WordPress looks like the current favorite platform.We would like users to be able so search and be presented with relevant:Help postsForum topicsPagesBlog postsetc.All suggestions most welcome!Thanks,Donal

Hi All, I am new to RoboHelp and I thought I had it mostly figured out until I upgraded to the newest version. Now when I output my project, I only get a PDF with the glossary and TOC (the only item in the table of contents in glossary). There must be something I am missing - any ideas? Note: I have created my own TOC and linked it in the output area... Thanks in advance, Amber

Our IT has run into an issue trying to reinstall RH Server onto a new server. We are running RoboHelp 11 and the RH Server software that came with it is not installing onto the new servers we are upgrading to. I believe the new servers we are upgrading to is the latest Windows 10. We have had issues publishing from our upgraded Windows 10 to an older version of Windows on the server. We found a workaround for that by using a Virtual Machine on our laptops.Now that our servers are upgraded, RH Server is not installing. I checked the RH Updates (https://www.adobe.com/support/robohelp/downloads.html) to see if there is a patch for RH Server and there isn’t one available.First question. Does anyone know a workaround or a patch to use?Second question. If we do not want to upgrade everything to RH 2019 and RH Server 10, what alternative software can we use to replace RH Server and keep RH 11?Any help would be greatly appreciated.Thanks,Andre

In my Contents list, I can right-click a topic to open the Topic Properties dialog box and one of the properties I see is File Name. If I change the filename here and then click Apply, nada, zip, zilch. File name does not budge. I actually have to go into Windows Explorer and rename it there. Also, if I change the File Title in the Topic Properties dialog box, and then click Apply, nada, zip, zilch in the TOC. I have to select Rename instead on the topic's context menu and then it changes in the TOC. I really don't want to have to go in to two separate places to make these changes - I have inherited a project w/ thousands of topics that desperately need cleanup to reflect the true contents of the file - hence, the renaming of the files themselves and the retitling of these topics.  What am I missing? Thanks! TVB 

Hi Everyone, I use Adobe RoboHelp 2019 Update 11 (Version 14.0.11) with the new UI (not the Classic one). If I generate Responsive HTML5 output, the html pages can be called using the URL '<path>/<start page>#t=<topic>', for example, 'mypath/help.html#t=topic1.html'. Our company would like to integrate the help into an existing web application.This web application calls the html pages of the help using an URL in the format '<path>/<start page>#<topic>' (not #t=). As far as I have seen, currently, there is no possibility in Adobe RoboHelp to configure the format of the generated URLs. Do you know a way to do this, or do you think, it would be possible for Adobe to implement a possibility to configure the format of the URLs?We want to avoid changing our web application, because it involves breaking changes which makes parts of our software incompatible with older versions of it. Thanks in advance and best regards,Sabine

Hello, going through the quickstart lessons. trying to use above mentionned feature, which could be intresting for my case. Is it normal this does not give result? image stays in the same size... best regards, Olivier

Hi,is there an option to show the gridlines of invisible tables in the RH editor? This would make things much easier. However, I could not find such a thing. Is this a missing feature or did I simply search the wrong places?Thanks and regardsKarin

Hi,Last month, we had an update to version 2019.0.8. After the update, I did some work in RH and all was well.Two weeks ago, there was som updates made on the servers. Since then, we've been having problems with the Drob-down text option. The first image shows the procedure in edit mode and what we also see in preview mode. We can see the drop-down text headers in green.In the second image, you will see the same procedure as seen by our users in web mode;As you can see, the drop-down text headers our doubled. Also, when we click on them, it brings us at the beggining of the page but the text does not open as it does in the edit and preview modes.Also, if I create a new topic, the edit and preview will be OK, but Web output will also be doubled. Edit and preview image with a drop-down text expanded. Web output No matter if it's the RoboHelp update or the server update that caused this, I do not understand how this came to be and why it will be applied to the new Topics.By

Hi I am using RH 2017. I am generating a PDF output from RH 2017 directly, i.e I am not generating a Word doc first and then converting to a PDF. In this scenario, I have noticed that the table splits in the PDF output. Please could you let me know what needs to be done to achieve the following:I do not want the table to split - I would like the complete table to start from the next page rather than continuing to the next page.Is it possible to have the table header repeated?

Robohelp 2019 Release 11Windows 10Frameless Skin The search on my project's home page has stopped working. The topic search works as expected. I have cross-referenced my skin with a newly created frameless skin and cannot see anything out of the ordinary that would stop the h

RH2019.0.11, new UI. My Word project doesn't compile with a Failed to generate message. Where's the log located so that I can see which topic is the culprit? If I use a TOC with just 3 topics in the same preset it generates fine, so it is not the fault of the preset itself.

I have generated Frameless output with Orange layout for my company's product to support 508 compliance.We also got the 508 compliance tested and we got the following issues with the RoboHelp frameless output. Please see attached document for issues and explanation.Would it be possible to fix some issues in the next RoboHelp update?

I recently built OnLine Help using RoboHelp 2019 Classic for ResponsiveHTML5 output. It all seemed to work fine EXCEPT in two cases, RoboHelp inserted content from one chapter into two other chapters where it did not belong. The FrameMaker files were perfectly clean, as was the PDF that I'd generated through FrameMaker. I was able to work-around the problem by manually editing the files in RoboHelp, but the next time I update the Help from FrameMaker, it's going to do it again. Has anyone seen anything like this and is there a real fix? Thank you. 

I am trying to generate outputs print outputs and unable to get the content which has overlapping tags. I had used Robohelp long back, and might have forgotten some things.I have used the following tags:- Admin- SM- OpSome of the features in our application can be used by Admin and SM or SM and Op. If the content has overlapping tags, the print output does not display the content when I use expressions as 'exclude Admin and Include SM' or 'Include SM and Exclude OP'.Is there way we can do it in Robhelp 2019 release?

Hi Everyone. I've searched the community and web to try and find the answer...... I really want to align the Top icon that currently apprears on the right, on the left-hand side as I think it's more visible/obvious there. I had assumed it was a question of editing the required css file, which I can't find. In the layout options, there is only the option to replace the top.png file. Any ideas? Many TIA

My RoboHelp 2019 project includes a number of .rh cache files and folders.Are these something I should just ignore?I was using RH2015 before the upgrade, and the only cache I was aware of was the .cpd file.It seems that now I every time I edit a file there's a cached version.We use Subversion for version control, so when committing changes I have to carefully review the entire filellist and choose not to commit those cache files.

The content that I am writing in RH2019, Version 11, requires many, many tables for a very detailed UI. Rather than have a page open and be ridiculously long to scroll, is there a way of making the whole table expandable/collapsible? I guess hide the table, then show the table if a user clicks on a link or button?