Questions

Hello.I have been instructed to begin using Responsive HTML5 output for my user guides in RoboHelp 11.The only themes I have are:     Theme 1: Standard     Theme 2: Government     Theme 3: BlackWithin the Gallery I select 'Check for new screen layouts" and I am taken to this site: Learn how to download and use new screen profiles and layouts in RoboHelp I am not a programmer and I do not understand how to download the other themes.Can someone give me dumb user instructions?Thank you,Michele

Hi,I have a word document to import for robohelp 2015,  there isn't the  option of using the existing toc, I need to make a new toc.Why can nt i use the existing toc?

After a system recovery I re-installed Robohelp 11 on my Desktop.I have a problem with opening old projects. When opening from the normal folder on my D:\Aart Korstjens\Mijn Documenten\My RoboHelp Projects\Adobe RoboHelp 2015 I see this message. . When I copy this folder to my desktop and I try to open the same project from there is no problem!Also a problem with new projest. When I try to create a new folder I see this message.What went wrong with the re-install?Greetings from the NetherlandsAart

We upgraded to RH2015 this year and one of our goals was to implement a global way of accessing the Spell Check text file so all the writers are working from the same spell check list.So, in one topic there may be a reference that is currently not in the spell check file:When you rt-click and select Spelling | Add to Dictionary it gets added into an obscure .txt file located in the C:\Users\<username> folder:The text file is an alphabetized non-delimited file containing all the words that have been added. Based on the other language files it appears the file is empty when RH is first installed so I don't think there's a default list for the spell check functionality. Also, all words added from all projects are in this same file - not sure what Adobe was thinking but I digress.With multiple writers, I was hoping we could share the same list but I don't see how since this is tied to the specific user account.Any ideas would be greatly appreciated.

When I select baggage file and browse to my network folder robohelp stops responding.

Using:Parallels Desktop 11 for MacRoboHelp 2015Word 2016Issue:While running RoboHTML on Parallels, attempting to use the Printed Documentation function.Steps:Open project in RoboHTML.In the Output (SSL) pod, click Printed Documentation. The following message appears:Notes:I have already re-installed Word, applied RoboHelp upgrades, and restarted system.Any advice on how to resolve this issue?Thanks in advance for your assistance.

I want to generate a printed documentation in a .docx format, the docx file is empty after the generation, the creation seems to run correctly (if i choose a .doc format it is quite generated correctly ) . I'm using  Robohelp 2015 and Word 2013. I also set the Macro settings to Enable all macros in the "Trust Center" option of Word 2013 and it is the same . Are there some more configuration to do ? thanks a lot for an answer.

Hello!Facts first: RoboHelp HTML 11.0.4.291 / SSL=WebHelp / Windows 8.1 / IE 11.0.9600.18283. And I have searched this forum (and the whole WWW, actually) for an answer, but to no avail.And: English is not my mother tongue and I'm working with the German version of RoboHelp; I hope you'll understand my problem anyway. 😉I'm working with a project that contains Map IDs for context sensitive opening of topics. All of a sudden, we seem to have a problem when a context sensitive topic is being opened, but only, when this topic contains an embedded video (iFrame), which is linked to our channel on YouTube (when I delete the embedded video, the error does not pop up anymore, so the reason for this problem has to be the video). I'm getting a script error regarding the file whtopic.js, but this script error is not really helpful, because it only shows 0 for line, character and code (see Image below):When I click Yes in this error message, the topic is shown correctly and I can play the

Hi again,I have created several user centre pages that all include a banner at the top of the page with several buttons designed into the banner (so the banners are all one graphic created in Photoshop). For each banner image I have incorporated 5 image maps. I am wondering if there is a limit to the number of image maps I can put on one image?The issue is that I have to keep re-applying the link for the image maps because they stop working (when I Preview and when I generate).Also, on some of my pages I have a list of text hyperlinks - and some of these links just keep dropping out and I have to keep re-applying.Can someone please tell me how to rectify this issue? Did I miss another bug fix release from Adobe perhaps?Thanks,Pam

I have a RH 11 project that uses conditional tags to generate customized content for each of our products. Some of the tags are applied at the topic level in the TOC, while others are applied to selected text within topics. When I generate the CHM, conditionalized topics whose tags were excluded don't appear in the TOC. However, if I go to the Search tab and enter a word or phrase that appears only in excluded topics, those topics suddenly show up in the search results! Why does the Search function find excluded topics? Why were they generated at all, if those tags were excluded? At first I thought it was due to the fact that the tag was applied at the topic level. But when I went back and applied conditional tags to the text within these topics as well, I got the same results.Thanks!

I am using Robo Help 2015 and when I generate my output and view it in IE 11, the Search functionality displays no search results and the TOC, Index and glossary do not display. Is there a patch for RH 2015? The RH 11 patch for a similar problem does not work.

Hi Team,I didn't find the Robohelp 10 download link in your site. Please provide the download link details to downlaod the Robohelp 10.

I inherited a RoboHelp project that is linked to FrameMaker source files. I recently upgraded to Tech Comm Suite 2015 but have not yet been able to install the updates. The person who originally set up the project no longer works here, and I've never done a project this way before, so I'm having some trouble figuring this out on my own. I should add that I'm generating WebHelp.I now have to make a new project that is a subset of the original. I created a new .book file in FrameMaker and added only the chapters I need, using conditional tags to mark text within those chapters that applies to one project but not the other. As far as the content goes, everything works fine in RoboHelp. The problem comes with the Table of Contents and Index. Here's what I am doing:1. In FrameMaker, set the condition tag for all the files in the book, then generate the TOC and Index. These are correct---only the entries that are tagged with that condition appear.2. In RoboHelp, create a new project and link

The Reports menu is not displayed under the Tools menu in RoboHelp 11. Does anyone know if there is a setting which turns off the display of this menu please?Thanks for any advice you can offer.

I want to create snippets based on the text that I select in a topic. As I need to create a huge collection of snippets library, I was wondering if there is any feature or ready-made script available that helps me with converting individual table rows as snippets, it would save a lot of time for me in creating snippets. Can anyone please guide me on this?

I am trying to work with the script webhelp to chm converter:a) I want a chm project with a good-looking user interface. My hh.exe- test of the context sensitivity fails.b) I want a webhelp project to be more browser independent. The "webhelp-to-chm-converter" once again is my favorite joker! In both cases the output generation  works fine. But I don't have an idea how to check the contextsensitvity. And I don't have an idea what to tell our software engeneer what to do to switch from the old chm (a) or webhelp (b) to the new "webhelp-to-chm"Do you have answers or where to find answers?

  I have a project in RH10 that is not visible in IE9. I know that a similar issue exists in IE10 and 11. Does anyone know of this issue happening in IE9? If so, do any solutions exist that can resolve? Currently, my published link only pulls up a blank page, but the Webhelp folder shows the published files on the server

Hi,I'm  trying RH11 on a Windows Ultimate system, trying to get the generate for  mobile devices, Android to work. I've installed the Android SDK (part of  the complete ADT) in a "Development" folder in the C drive, installed  JDK for Win 64, added the PhoneGap and ANT unzipped folders to the  "Development" folder and then in the RH10 dialog to generate the Android  APK Please see the screenshot showing the error message and the relevant part of the  log which looks like the ANT path is not working correctly. The build  fails every time. I've tried to do some troubleshooting online and for  example, came across setting the environment variables for the ANT  folder, which I did, but with no success in fixing the problem. My path settings are in a second screenshot below.Thank you for your help.Kind Regards,

I have a project in RH10 that is not visible in IE9. I know that a similar issue exists in IE10 and 11. Does anyone know of this issue happening in IE9? If so, do any solutions exist that can resolve? Currently, my published link only pulls up a blank page, but the Webhelp folder shows the published files on the server.

I have the setting "Single Click to Open Books" checked on in HTML Adv Settings.  This works great.  wooo hoo!  My QA people are so pleased with this feature that they want single click functionality to open topics in the Index and Search tabs.  I can't find any where to enable this.  Am I missing a setting?  Is there a way to "hack" this?I have RoboHelp 10 and outputting to Microsoft_HTML_Help.Thanks for hot, humid Florida,Shannon

Hi,Installed a trial version of RoboHelp 2015 on Windows 7. I have a SharePoint 2010 using SSL with FBA authentication and ASPNetSql Membership. The server is running and operational and Users are able to login.When I tried to setup "RoboHelp SharePoint Connector" and "Test Connection", I keep getting an error message that says "Remote server returned an error (403) Forbidden". Does RoboHelp support SSL connection? Does the trial version disable this feature? Or, am I missing something here?I googled but could not find an answer.

RoboHelp 11, exporting as Responsive HTML5.When I view the result locally (either from my PC, on via another PC on our network), 'books' in the TOC expand correctly, when clicked upon.In the example below, I've clicked the "Snapshots" book entry in the TOC. Notice that it expands to display its sub-topics.However, when viewed from our Corporate web site (i.e. after publishing the content 'live'), TOC no longer function correctly. Using the same example as above, when clicking/pressing upon the Snapshots TOC entry, the screen flickers slightly, but nothing else happens - the menu does not expand.There's a few of us here at work (including myself) that this was working properly last week. We're now wondering if our Systems Admin have disable a script or something. Any ideas?Note that I've also tried deleting the contents of the live directory, and doing a fresh export from Robohelp, but we get the same result.

I'm using RoboHelp 11 in Win 7 to generate HTML5 output.I'm using Standard Layout 1, and I've put in our product name with a registered trademark system. I'd like the whole title to readOur Product Name<sup>®</sup> Online HelpI edited the layout to change color and font and add our logo,and I set the title up like this:I've got the ® and it's even superscripted correctly, but then the words "Online Help" don't appear. It looks like this:Can anyone tell me why the remaining words don't appear? Bonus points for anyone who can tell me how to center our logo horizontally . . . . . Thank you.

When I download and install a trial version of Robohelp 2015, the Akamai Download manager goes thro smoothly. However, the installation of the product fails with an "failed to install" error. An advisory is offered as a link but it no longer exists. How do I get the trial version installed on my machine? I am running Windows 7.

Hello,Our team is using RoboHelp HTML v11 to create one project with approximately 8,000 - 12,000 topics. We are not using many images - it is mostly text. Is there a limit on the number of topics one project can have? We would like to avoid splitting the project, if possible.  I couldn't find any documentation about size limitations, so that's why I am posting here. We would rather know now than find out too late that there's a limit. Any help you can provide is much appreciated! Thank you!