Questions

HI~I just installed RoboHelp11 and want to import a word document.But, I get a error that "Adobe RoboHelp 11 has stopped working".I installed microsoft word2010 and used this sample word document.http://downloads.tv.adobe.com/2011-09-11/learn_chlvid55017_rh_exercise.zipHow can I import word doc?

I am using RoboHelp 2015, and I am trying to create a Mobile App.However, "Pinch and Zoom" is not working in the Mobile App (.apk) generated for Android—whether or not “Zoom auf iOS-Geräten aktivieren” is enabled in the settings.(Incidentally, sometimes “Pinch and Zoom” works just fine after toggling a video from within the generated app once between full screen mode and normal view.)Has anyone faced similar challenges?Thanks,Christian

Hi again,I've successfully pulled my projects into RH2015, but my image styles won't apply. So I copied my CSS from RH11 and used it in RH2015. The image styles are in the CSS, but I cannot apply them to any new images I bring in, and when I generate, a 'P' style is being applied to all my images. All the rest of the styles seem to be applying just fine. This is how it appears when I inspect:As a side question, when I am using RH2015 with the styles and formatting pod open, this pod constantly flashes whenever I do something in Design Editor. How do I get it to stop doing that... it's annoying when I'm working.Thanks,Pam

Hi. Can I use a shockwave dll in my free opensource .net application?(I want to use axShockwaveFlash in my .net wpf app)

I use conditional build tags to block internal corporate information from external websites, and vice versa. I've upgraded from and to numerous versions of Robohelp over the years, but never had this happen before. When I open a project, the conditional build tags are still in the project, but they no longer display in the Conditional Build Expression dialog in the Content Categories tab. I have to manually reapply them again in multiple single source layouts. for each project.I have something like 45 projects, each with multiple single source layouts, and a whole lot of conditional build tags to sort through. What is the quick fix for this? Are they aware that this happened?Thanks,

Hello,When I try to generate and publish my already the WebHelp documentation on my FTP, you are giving this error message below.---------------------------Responsive HTML5---------------------------Publishing has been cancelled.Failed to create directory: _Portais.---------------------------OK   ---------------------------But the settings, I put as it is in FileZilla, FileZilla and functions normally. What can it be? Images below.I'm waiting for answers.Thank you very much.

Hi,I'm using FM single-source and link to Robohelp 11 for webhelp output. The WIN PC has no issue playing MP4 video files.Part of my requirement is to also open the same Webhelp on Linux Ubuntu. And I was able to view the Webhelp files on Linux Ubuntu OS. But could not play the MP4 video files. This is because the object codebase calls out for "http://activex.microsoft.com/activex/controls/mplayer/en/nsmp2inf.cab#Version=6,4,7,1112".This codebase is not recognisable in Ubuntu Firefox browser. How to resolve this cross platform issue?Thanks!Kai

Hi,I've tried to find this answer on Peter's site, but I can't seem to locate it. I am generating responsive html.Although I know RH is not a website tool, I have been tasked with creating a new home page that functions like a website:Requirements for this page are:-  no visible TOC-  the page functions as a user centre, i.e. there are buttons on the page that will link to other pages within another project.   These buttons will link to:   -  the entire user guide in the 2nd project   -  the newsletters page in the 2nd project   -  the release notes page in the 2nd project   -  additional pages in the future.-  the buttons that appear on the home page should also be visible on all the linked pages - this is just like a website - where there is a nav bar at top and the buttons are constant so that users can go from one area of the project to another.-  if possible, my team would like rollover image

We upgraded to RoboHelp 2015 and now the Expanded Text is no longer working.  It appears like this...You have the ability to create Pager Services for pager devices and SMSstands for Short Message Service. The bolded part is now just connected to the sentence. This is a very large project and we used a lot of Expanded Text.  When I am working in RoboHelp it looks fine.  The above is how it appears after output. 

Hi -- I'm using RH 7 HTML to generate Webhelp.  Can I insert a (TM) symbol into a variable?  I tried two ways:Via the User Defined Variables podVia the rhvariable.apj file (tried inserting <symbol name=Trademark><robohelp>™</robohelp>)Neither worked. The symbol needs to go between words in the variable like this: Robo(TM) Help.  I suppose I could make each word a variable, and insert variable-symbol-variable, but I'm hoping for a better solution.Any ideas?  THANKS.Noel

I am converting 11 HTM files into a Responsive HTML5 help file. These HTML files were generated during a translation from English to Italian using a Word source.Rather than traditional anchor tags (<a name="">, this document identifies named headers using the id tag, such as <H1 id=my_target>My targets</h1>Robohelp does not appear to recognize these as bookmarks for the auto-create TOC. As the files are in Italian (and I don't speak Italian), and there are thousands of topics, I need to use the auto-create feature.Does anyone know how to get configure Robohelp to recognize these ids as bookmarks for the purposes of auto-creating the TOC?Note that the internal hyperlinks to these locations do work properly.I'm using Robohelp 2015 on Windows 7.Thanks in advance!  --Amy

I'm using Robohelp 10.  I have generated .chm files to the same network folder for over a year without problems.  Sometime around late March, this process did not work anymore.  When .chm files where generated to the local folder, they either opened as blank, with the side pane visible and the main content page blank, or with an error message:  Cannot open the file mk:@MSIT Store:\\example\example As a workaround, I have been generating .chm files to a local folder.  The .chm files generate normally to the local folder and can be opened with no issues. When I copy and paste the files generated in the local folder to the shared network folder, they will also open correctly from the shared network folder.  My guess is that something is happening when Robohelp generates to the shared network folder that is actually corrupting the .chm file.I tried created a dummy folder in the same enclosing folder as the shared network folder that lacks any symbols/numbers:

Hi,I had a Frame document, converted it to RoboHelp (Webhelp) and converted that to Word to PDF.Some, not all, of the images in the PDF are blurry.  Those same images are very clear in the Frame, .html and Word docs. This tells me something's screwy with the PDF (right?)I've played with the PDF settings in Word and couldn't find a good enough fix.  The best I came up with is changing the quality to "high quality print" and that seemed to help only some images but tripled my file size, which isn't a good thing.  I'm really at a loss here.  Am I stuck with a large file size?  Also, when I create a PDF of a single page - the images on that page are perfect.  It's only when I create a PDF from the whole file that quality degrades.During the RH conversion from Frame - images were re-saved and re-numbered because they were originally copied into FrameMaker, not referenced.  I might have to dig up the original image files and see if replacing them in RH and

I've successfully implemented "twisties" per Peter Grainge's website - Scripts for Twisties, Show All / Hide All and Print Buttons. Works great - no issues. I am using the single button method.I've now moved on to building Master Pages for my project. I added a mini-TOC at the top of the master page. In the Twisties RH project from Peter's site, there isn't a master page defined.My issue is that I don't want the mini-TOC on the master page be expanded when I click "Expand All" which is in the non-master page part of the topic. I don't want expanding all to include the mini-TOC that I have on the master page.What line in the twisties JavaScript file could I change to make the master page mini-TOC be excluded?prhmusic at hotmail dot com, if you know...Paul Hanson

Hello All,I am trying to generate Printed documentation output in word and PDF. The output is generated, but it includes so many formatting issues. I don't know how to create documentation output without any further work needed. Could you please help me in doing this?Thank you in advanceSahitya

Hi all,I have a customer requirement wherein I need to show the table grids in the CHM output. Not only the outer border but also the internal cell lines. Whenever I am trying to edit the table from Table>Format>Properties, in the Table Borders options the "All" option seems disabled. My help project has multiple table and it will not be possible to format each table manually. Can any one of you suggest how do I make the grid lines visible in the output (we are using "Web help to Chm Converter" script to produce the output) by editing the cascading style sheet or editing the styles so that the modified style is applied to all the tables in the project.I have access to both RoboHelp 10 and 2015. Thanks in advance.

Hi, We are integrating Responsive HTML 5 output with our application. Could you please let me know which Javascript function should we use for calling a particular content page (using mapid or map number) for Responsive HTML 5. For example, in webhelp, we are using RH_ShowHelp(0, "roboHelp/index.htm", 0, 10). I am using RoboHelp 2015.Regards,Prashant

Hi,Has anyone downloaded the trial version of RoboHelp 2015? The descriptions of the new features intrigue me, particularly new HTML5 layouts and enhanced search results.I currently have RoboHelp 10 installed. I tweaked the mobile.css file to use colors that I want in the output files on iPhones and iPads, but the output still looks dated. I was wondering if the default multiscreen html5 layout in RoboHelp 2015 is a lot better or if I'd still need to make a lot of tweaks to the mobile.css files.Are there any other new features in 2015 that have vastly improved your experience or output?Thanks!Donna

I have just opened an existing RH7 project to find spell check wiggly red lines everywhere as though I have nothing in my dictionary. What can have happened?And is there a way to get it back? I don't want to have to add all my terms to it again.Any ideas? I haven't moved or changed anything and it's all on my local machine.

I migrated my project to Robohelp 2015 from version 9, In PDF generated files Images are truncating , Please help ?

I was hoping someone could explain to me the logic around images in roboHelp.I have a large number of images in my Online Help, the last time I needed to publish I found that a large volume of images were incorrect, they were in the wrong spot.The images were not the right ones.I found that there was a large amount of duplicate images in the roboHelp Project files, after some testing I found that:Copying and pasting an image directly into roboHelp creates 1 file in the root directory image1.gif, image2.gif etcUploading images (from a Word document) creates a folder where the images for that document (topic are stored).  In this instance, a duplicate .png file is created for each imageIf you upload more it just keeps on adding images (with a duplicate)I then created some images, saved them as JPEGs and added them to the Word document, I then uploaded thoseNow I am seriously confused and there are now 2 x image002 files one JPEG one PNG that are different images.No wonder its gettin

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I was wondering if anyone else has had problems using relative links in PDFs in the RH 2015 version, using Responsive HTML5. It seems that links in the PDFs going to web pages is not an issue; hyperlinks between one PDF and another is problematic. Not sure what specific information is needed other than these facts. Please share any possible solutions.Regards,Sharon

First of all, I am so pleased that Adobe has issued the fix for the RoboHelp 8 "early November" bug! (If Adobe were in Minnesota, all the bugs are generally dead by November  ) I have loaded the new 8.0.2 service release and am carefully following Peter's instructions under "Opening RoboHelp Projects" - "Service Release 8.0.2." I have a few questions at this point, mainly about Unused Files. (By the way, my RH project is working great.)I have run the "Unused Files" report in my large online help project (i.e., a project that's been around many years, which we update twice a year, so we do a lot of adding, replacing, and deleting of images and topics). There was quite a list of files in this report. When I spot-checked several of the files, it seems that they were, in fact, obsolete, and therefore, are correctly appearing in the Unused Files Report.1. Is it a good idea to delete the files listed in the Unused Files Report?    (I must confess that I've been working o