Questions

I need to set up a RH project for 2 languages. Do I generate 2 separate projects or is it possible for 2 people to use the same output and each do so in their own language? Is there documentation somewhere that explains how to do this? The help within RH was not basic enough for someone who has no idea how to start.

Using the TOC Page Properties window, General tab, I can specify a web address for the Link To field.  If I click that TOC page after compiling the project, the URL opens in the topic pane of the existing project.  Is there a way to make the URL open in a separate browser window or tab instead of in the project's topic pane?  Thanks!

I'm not sure if the problem is my ignorance about CSS or RoboHelp styles.I have a multi-level list where the first level uses numbers and the second level uses letters. For example:1. Step 1a. Substep ab. Substep b2. Step 23. Step 3c. Substep ad. Substep b4. Step 4I want the sublist under Step 3 to start at a. I created these really nice styles that look beautiful (List-Number-1 and List-Number-2), but RH clearly treats each item associated with each style as a giant list. When I try to right-click and choose Bullets and Numbering, it says that the list restarts at 1, but that particular item obviously did not get the memo.When I look at the HTML, I expected something different. I expected to see <OL> tags, but I have something unfamiliar to me. Here is what the HTML looks like:<?rh-list_start class="rl-P-List-Number-1" an="1" level="1" style="list-style: rh-list; list-style: rh-list;" ?><p class="List-Number-1">Step 1</p><?rh-list_end ?><?rh-list_start

There's one topic in the project I'm working on that gives me this message every time I try to open it."RobhHelp has stopped working. Windows is trying to find a solution..." etc. I have to close the program and start over again. I don't recall changing anything in the topic significantly.How can I fix it if I can't get into it?Thanx!Lon

We recently tested our WebHelp output with Windows 10 and Microsoft Edge. Unfortunately it was not possible to open the help files (neither with pressing F1 nor with opening the help output directly). With IE10, IE11 and Firefox it is possible to open the help files. Searching the discussions in the forum I only found one explaining a problem with the TOC pane that disappears after using the search function. Do you have any suggestions how the problem can be solved?Thanks.

Company is using RH 2015, and we would like to take the existing Help Content for one topic and duplicate it into another area, then tweak minor bits to account for slight variations in the product types.Is there an easy way to do this and keep the source content (text, images, glossary terms, etc.) intact?

I have a full licence to Robohelp 11 and can't seem to find out if I can upgrade to 2015 free or not

Hi allWe are using RH11 on Windows 8.We were given a CHM file that had been compiled using Doctor Explain software.We used Robohelp HTML help studio to decompile it into its component parts.It seems to have been pretty successful, in that we do have a project we can work with, but all the topics contain a multitude of tables, as you can see in the screenshot.We have used RH a lot in the past but not for a few years and are very rusty. We have tried applying new stylesheets and master pages but still the tables remain.Has anyone seen this before? Do you know how to rid the topics of all the tables?We have looked at RoboWizard and Reverse Engineering but we don't see tables mentioned. We've tried both the HTML Studio and Keytools methods suggested in the Reverse Engineeringpage but to no avail. I can't get "The Man's Way" to work 🙂Can anyone help please?ThanksLaura

RoboHelp 2015 has crashed once daily since installing the application two weeks ago. I have not been able to isolate any consistent events leading up to each crash, although most crashes seem to occur when I try to insert a file (such as an image file) in my help project. The latest crash occurred when I tried importing a topic from another help project. I have the error from the Windows log that I can provide if necessary. I'm just wondering if anyone else has experienced this problem.Thanks,George

RH 10 on system 7. HTML5 output.I am getting headings that appear to be hyperlinks, but they don 't actually open anything or fail to open anything. They just appear in hyplink color and appear active when you hover them.Then when you click on one nothing happens but it continues to act like an active hyperlink.I am not even sure how to describe it.

Hi,Is there any feature like Quick Parts (from MS Word) in RoboHelp? I need to use some piece of text repetitively in a topic. I do not want to use it as snippet as some text or numbers would change.

Ok, Sorry if this has been covered. I have searched the internet and found none of the MLL problems matching my own. My whole goal is to be able to create numbered procedures in Robohelp webhelp that has images such as what I created below. The problem is, I want images inserted with no numbering or bullets. I've found I can't do this because it breaks the numbered procedure, so what I have show here is don't manually (which I don't want to do considering my project has about 10,000 files. I created a multilevel list in Robohelp for procedures to help with this need. I set up this list that has a mixture of bullets/numbers, and nothing in front in order to have a procedure in a topic with images to go along with it (that of course don't break the numbering system, and aren't numbered themselves, because it looks a bit odd to just have a step numbered picture).So, with each line being a new line and different indentation level, here is how the list looks in Robohelp (on the left) and th

I have RH9 projects under version control (TFS) that I need to upgrade to RH11. All projects work without error in RH 9, however when attempting to upgrade I get the following mindboggling errors below:I open the RH9 projectSay yes to to adding thisThen I getApparently RH11 needs files that were not present in RH9 (or necessary?)What on earth do I do now??

Has anyone successfully used Google Drive to host their project files in Robohelp 12? I've installed the Google Drive client, but when I try to add Google Drive as a shared location, it tells me "Please install Google Drive client" which I've already done, is there another step that I'm missing?

Hello everybody,I am using RoboHelp HTML 11 and SVN Tortoise as source control. I just started to involve my colleague as a reviewer and we are encountering a problem during the following review workflow:1) I finish a RoboHelp project and COMMIT it to SVN (all files).2) My colleague clicks UPDATE and opens the RoboHelp project to review it and add comments. Then she closes the project and clicks COMMIT to check in her version (all files).3) I click UPDATE and open the RoboHelp project to see her comments. I accept/ignore/delete them, close the project afterwards and click COMMIT to check in my version (all files).4) Now, when my colleague clicks UPDATE, she sees an error message saying that "one or more files are in a conflict state". When she opens the project, she still sees all her comments in the review window (which cannot be deleted). The changes I made in the actual topics are also visible.Can anybody please explain why this error message appears?Thank you very much in advance!

Using the WAVE accessiblity evaluation tool, it looks like the Responsive HTML5 layouts are missing alternative text. What files do I need to edit in these layouts to make them meet accessibility standards?

Can excel sheet be imported to robohelp file, I am trying to create a help file for content which is excel file. So, it would be helpful if the excel file content has an help content built within.

Hi Everyone,As part of a new project I was asked to investigate the possibility of doing the following with RH:Import and XML file conatining notes about various screens on a software productView and edit the imported XML file as a RH topicApply some style and content changes to the imported notesFinally export these in an XML format for our developers to useSo far I tried importing an XML file but could not get it to display in a WYSIWYG style only text and tags.Please can you advise me how to:Import an XML file so it looks like a normal RH topic which I can editExport to XMLHow to view the XML file created in a WYSIWYG view as opposed to the xml code viewThanksSteve

I'm generating a webhelp project using robohelp 11.  The design view looks as it should but after I generate and view it does not reflect my custom style sheet? Can someone please help?  thanks.

I've currently got TCS4 (RH 10) on Win 7 and am being upgraded to a yet unknown Windows platform on another laptop. I'm wondering if it's a simple task to transfer all of my RoboHelp  projects from one pc to another without having to re-enter or re-set up things like customized skins, colors, buttons, variables, etc.After re-installing TCS on the new pc, can I just copy/paste all RH files from one pc to another and pick up where I left off?(If so, would the necessary files to transfer be contained in C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML?)dan

Hey All.We have recently signed a contract with a third party software provider to use their product within our application. Their product has a Help button on each page calling their online help. However, they offer the ability, in the config file, to specify a different Online Help URL. I have set this to point to our main product's Online Help server. I have also copied their help files (with their permission) into our main product's Online Help project. I need to figure out how to map it so that their help button finds the topic in our main product's Online Help.Basically, when the user clicks the help button in the third party product, it sends out the following call to the help server: http://www.customhelp.com/Product?helpkey=welcometopic&language=en-us (where www.customhelp.com/Product is the path to our main product's Online WebHelp server and welcometopic is the context parameter.I have tried using the context parameter as the Map ID, but am still not able to access the t

RH2015 | WebHelpI have a merged WebHelp system with a Breadcrumb placeholder in my master page. This all worked perfectly until I changed the Home Page Name from the default "Home". When I compile the parent and the child projects the breadcrumb still shows "Home" as the Home Page Name instead of the new name. After some investigation, I can see that when I compile the parent project it writes a file called MasterData_xml.js to each of the child projects. It's this file that still contains a reference to "Home":gXMLBuffer ="<?xml version=\"1.0\"?>  <!--Automatically generated by RoboHTML. Should be present with merged project.-->  <MasterProject name=\"Online Help - ALB\" url=\"../../\"><Breadcrumbs><item name=\"Home\" url=\"Home.htm\"/></Breadcrumbs></MasterProject>";Can anyone tell me how to force this .JS file to update or is it in fact a bug?ThanksJonathan

I renamed my RoboHelp 11 project to change what is displayed in the browser tab. Now the project fails to open. The error message says the project was either cancelled or the application was unable to load database for (Path to the project files ending with the re-named .cpd file). Is there an easy fix? Should I create a new project and copy in all of the project files? Of course I have a deadline of next Tuesday!

Hello all,I need help on how to integrate my context-sensitive help output in Responsive HTML5 (Robohelp 11) into our application. I've created the map ID file but now that i've generated the output, i can open it without any problem in a web browser with the index.html file but my problem is how to integrate it in our software so that it opens the context-sensitive help.I haven't found any information that would guide me through the steps required to integrate it in our application.Thanks in advanceRegards,B. Marchand

I am using robohelp 2015 and want to imbed a streamed video.The Online Help says that I can do this by choosing the Online (url) option as opposed to Offline (local folder).I cannot for the life of me see this option.