Questions

I use Comments in Word to ask my boss questions or remind myself to do something. I sometimes need the same notes after linking the Word document in RoboHelp HTML 11. From what I can tell, the comments don't transfer over, but perhaps I'm wrong?

Using RoboHelp HTML 11.I'm linking a Word document into my project, and having it create the Table of Contents automatically. I have it create new pages at Word's Heading 1 and Heading 2.Typically, a section in Word will be like this:Heading 1BodyHeading 1.1Body Heading 1.2BodyIn the TOC, it will create a book labeled "Heading 1", and pages for Heading 1.1 and Heading 1.2. There's no page for Heading 1 or the body text that goes there.I can manually add the Heading 1 page to the book, but I suspect that I don't need to. Is there some setting that I'm using wrong? Or a trick or workaround?Thanks.-- Shawn

Hi,My department have moved over to Google Enterprise which allows for the development of simple websites and the use of Google Drive. Does anyone know of a way to publish to Google that keeps all of the files related to each other? Thanks,Greig

I am trying to add a toolbar button (for webhelp output) for a client to use that will add the current page to the user's IE Favorites list. I have used the script from Rick Stone's Skinny On Skins "Toolbar button to add items to the Favorites list" topic, but I get a javascript error when trying to execute the button in the toolbar.Here is the code I'm copying from Rick's Skinny on Skins ...javascript:window.external.AddFavorite(parent.frames[1].bsscright.location,paren t.frames[1].bsscright.document.title);Any help would be welcomed!

I finally figured out how to pin RoboHelp 8 to the taskbar in Windows 7!Create a shortcut to RoboHelp on the desktop.Rename the shortcut RH. The shortcut name must not contain the word "help".Drag the shortcut to the taskbar.This took a long time to figure out. I finally found the answer here:http://www.west-wind.com/weblog/posts/32765.aspxI hope someone finds this helpful.

I have a RoboHelp project to which I have applied conditional build tags. The purpose is to hide these topics from the generated output. Everything works fine except when I do a search on terms related to the hidden topics, the search results list the topic names. By the way, I still have the topics listed in my Table of Contents with the conditional build tags applied there too. How can I prevent conditional topics from appearing in Search? Thanks for your assistance.

Using RoboHelp HTML 11. I'm going to try making a project by linking a Word document instead of importing. Before I do, I want to be clear: what changes in the project will be lost, and must be re-done, each time I update the link to the Word document?For instance, will I have to reapply the Master Page to all the topics? How about the TOC?Thanks.-- Shawn

I have a Webhelp system created in Robohelp 9. I have provided context sensitive help, which the developers have decided to call using URLs. Like thisserver,com/path/file.htmWhen the topic displays, it by default hide all Navigation panes, such as the Table of Contents. In its place is a "Show" link.During UAT, the customer decided that they do not like this and want to see the full TOC.I found http://www.grainge.org/pages/authoring/calling_webhelp/using_utls.htmI have a Webhelp system created in Robohelp 9. I have provided context sensitive help, which the developers have decided to call using URLs. Like thisserver,com/path/file.htmWhen the topic displays, it by default hide all Navigation panes, such as the Table of Contents. In its place is a "Show" link.During UAT, the customer decided that they do not like this and want to see the full TOC.I found http://www.grainge.org/pages/authoring/calling_webhelp/using_utls.htm(thank you!) Which suggests calling the help topic in this man

I have a one celled table with a background image.  It's really just a gradient strip (gradient going from top to bottom - ending in fade to white).  I want the image to continue all the way across the page.  If I set it to repeat via X, somehow you can see where the repeat begins... so I was wondering if there's a way to just stretch the image from left to right to force it to fit exactly to 98% of the window no matter how big the window is.Thanks...kb(RH10 for Webhelp)

Im using RoboHelp 11 to generate context-sensitive WebHelp files. In the Generate settings, I've selected the output folder and start page as index.htm. I've successfully generated the files and given the SSL! folder to developers. They are using the Robohelp API.  However when they call a page with a mapping id, the page opens but instead of the navigation pane on the  left, Show link is displayed. On clicking the navigation pane is displayed.On checking the URLs, index.htm is not present in the file. I've tried manually adding index.htm to all the URLs listed in the whcshdata.js. but then the navigation pane is shown twice. on refresh, it is shown as expected.Please help

Can someone enlighten me on where to edit the pointer to the Home page icon so that I can open the Help files to the Chapter 1 instead of Chapter 9?

So... I am using RH10 to generate Webhelp. I am on Windows 7.That said, I have a very small test project I am building for a presentation today.  I have placed a special icon in my help that has an attached PDF file.  The purpose is to have the user click the icon to display the PDF (also a very small file).  However, I have tried setting it up as a hyperlink and via image map... and set it to open in a "new window".  When I rollover the icon with the mouse, it changes to the hand cursor as if it knows it's hyperlinked.  But, when I click or double click on the icon nothing happens.What  have I missed?  HELP!  This is due this afternoon for a meeting!

In my compiled RoboHelp 11 HTML project (.chm), the numbered lists in the text correctly show 9 pt numbers, but the numbered lists in tables show 12 pt numbers. Both show 9 pt numbers in RoboHelp.The CSS file has these definitions for numbered lists:P.Numbered-List {  font-family: Arial;  font-style: normal;  font-variant: normal;  font-size: 9.0pt;  text-indent: 0.0pt;  margin-right: 0.0pt;  margin-top: 4pt;  margin-bottom: 4pt;  margin-left: 0pt;}LI.P.Numbered-List {  font-family: Arial;  font-style: normal;  font-variant: normal;  font-size: 9.0pt;}To make a numbered list, I apply my "Numbered-List" paragraph style, click the Create a Numbered List button, then select the P.Numbered-List style from the Custom tab in the Bullets and Numbering dialog. If I make a numbered list with the Available Style "(none)" selected, it still gives 12 pt numbers, but only when the list is in a table.For lists in and outside of tables,

We have successfully installed Robo Help Server 9 and Apache Tomcat 7.0. We are successfully created the context in Robo Help Configuration Manager.My laptop configuration: Win 7 64bitDuring Web Administrator Login, we have faced the following error:2014-10-17 17:20:22.997 [WARN] http-bio-8080-exec-4 adobe.robohelp.server.DatabaseManager - java.lang.NullPointerException  at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:461)  at adobe.robohelp.server.AuthAgent.AuthenticateUser(AuthAgent.java:168)  at adobe.robohelp.server.AuthAgent.Authenticate(AuthAgent.java:68)  at adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:178)  at adobe.robohelp.server.RoboHelpServer.doPost(RoboHelpServer.java:244)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)  at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain

RoboHelp 11When previewing topics from within the project, a script error diplays: 'HHComponent Activator' is undefined.How do you get rid of this script error?

My colleague and I have  followed the steps in the Integrating RoboHelp projects with Subversion article to set up version control using Subversion with the PuskOK plugin. We are not getting the results expected as far as collaboration.  When I open RoboHelp, I am able to check out files, and I see that the status updates to “Checked Out” in the File Status Pod accordingly. I am able to check files in as well.  However, when my colleague opens the same project from version control, in her File Status pod, most of the files show “not controlled.”  She cannot see that I have checked out a file either. In my File Status Pod I see a few project files ( a few .fpj files, for example) that show up as “not controlled.” Those are the only files that seem to be under version control in my colleague’s project. I have read the recent posts related to this issue, but I have not found any that resulted in a satisfactory outcome for using RH with the Subversion, PughOK plugin set

I wondered if you have had this situation occur with your output from Robohelp 10.I created my help system and CSS using Robohelp 10. My CSS contains a numbered list style and an alpha list style, both having line spacing of 3pt before and 3pt after. Looks great in Robohelp WYSIWYG, but the generated output (in IE and Chrome) looks bad. The numbered list line has way too much line spacing after (the next style is a non-numbered list style) and the alpha list has way too little line spacing.I tried playing around with changing the line spacing but it does not change the output!Thought I'd reach out to see if you have experienced this issue and the most expedient way to resolve.Here is an example of HTML tags in Robohelp:numbered list<?rh-list_start level="1" an="1" class="rl-p-1ListNumber" start="1" style="list-style: rh-list;   list-style: rh-list;" ?><p class="1ListNumber">instruction text.</p><?rh-list_end ?>alpha list<?rh-list_start level="1" an="1" c

If I right click on one of the screen layout pages in the Screen Layouts section of the Project Set-up area RoboHelp crashes.  If I create a new one the editor opens, but RoboHelp crashes as soon as I try edit it. I can manually edit the slp files in a text editor but this isn't particularly easy!I have RoboHelp 11.0.3.268.  I have tried creating an entirely new project and the same thing happens.  I am working locally on my desktop, publishing to a server.  I have not yet added any source control to the project.Any suggestions would be very welcome.

All-  Does one have to purchase CALs in order to use a RH Server deployment with SQL Server. My IT guy seems to think that if we expect, say, a maximum of 20 users hitting our site at once, then 40 CALs would be required to support this. So is it true that CALs are require in all SQL Server supported cases, and that the CAL count varies with expected concurrent users?Thx. in advance.-Kurt

Using RH10:Before I got here, all help was done as CHM... and most of our users go offline during the day when using the software because of the locations they are in (no internet connections available).  Our application is not a web based app because of this.  We would like to start using a webhelp output however so that we have better working files, etc.  The developer states that the webhelp "package" of files can be downloaded onto a laptop with the software.  However, he is concerned that when this occurs, because there is no network to automatically map the topics to the correct screens, that once offline, the map IDs will no longer work to bring up the right page of help as a CSH.Can anyone speak to this?  Is this a problem? If so, any idea how to get around this?Thanks!

HiI'm using RoboHelp for a long time and now version 11. I have a big problem with glossary. I'm generating marked terms automatically. I have some terms of several word. For example my glossary has terms "Virtual" and "Virtual computer". The problem is that, if I have the text "bla bla bla Virtual computer bla bla bla", sometimes only "Virtual" is marked (wrong) and sometimes in other rubrics "Virtual computer" is entirely marked (and I want only that feature).Could you help me or explain me?ThanksBoris.

TOC has died / disappeared in the responsive HTML5 output, it's available in smaller views, but not in full screen.Basically get a Loading... prompt and nothing is happening. I'm near the end of a sprint and don't have the time to figure out what went wrong. Hoping someone can help...However it's fine in other views (smartphone/ tablet etc...)This happened out of the blue with no tinkering to the TOC. Please Help! Thanks...

I have 2 users working in Robohelp 11.  I have uploaded a project to SharePoint 2010 and it seems to funtion fine with version control.  I would like to connect a second user to that same project on SharePoint so the 2 users can collaborate.  However, I don't see any options in Robohelp that allows for a user to connect to an existing project on sharepoint, only to upload a new project.  Please help.Thanks,Dan

"Add a project to a SharePoint document library"  is nicely documented in the RoboHelp reference guide. However there is no information on adding another user to that library, i.e. how do you synchronize that user with the library on SharePoint? Do they open a new project and restore the files...? I have no idea how to do this - spent the last 2 hours trying to figure this out as there in no information on this - not even on Google searches. It's really a shame that a powerful help authoring tool is lacking help itself. I'm a fan of robohelp, however when you face roadblocks like this - it's very frustrating. This should be something simple to do and it should be clearly documented. Can someone please help.

I am unable to get a custom button to display in my webhelp output. I tried adding a custom button. In the Custom Toolbar Item window I added the required info (name, text, image) including a link to our product website (on the action tab), but the button does not show up in the toolbar. I tried editing the About option but it does not display either. I basically can't get any button to show up other than the defaults in the Toolbar -> Main panel. I am using the skin editor. The custom button shows up when I click Preview in the skin editor, but when I generate the help, the button is not there. Any tips?