Questions

I am working in RoboHelp 10, my .html files are generating using the WebHelp target. My source files are in FrameMaker, which are linked to RoboHelp. I set up context IDs in RoboHelp.Suddenly, the context IDs aren't working in outputs at all. I've rebuilt the RoboHelp linking and re-setup the context IDs.Any ideas on what happened? Thanks.

Our developer is reporting that RoboHelp 11 is converting the parameter rhmapno to uppercase RHMAPNO in the loadcsh.js Multiscreen HTML5 output file, and the CSH is not working (see below from the file). Is anyone else having this problem and can suggest a solution?function loadTopic(defaultTopicURL){  gDefTopicURL = defaultTopicURL;  var mapnum = getUrlParameter(RHMAPNO);  if(mapnum!="")  {  showCSHTopic(ITEMTYPEMAPNO, mapnum);  return true;  }Thanks.Gina

I want to upgrade my RoboHelp 9 to RoboHelp 11. I'm an Australian, in Australia (although working for an American company).The Adobe site therefore shows me an adobe/au page with upgrade eligibility details,which says its possible for $599:http://www.adobe.com/au/products/robohelp/upgrade.displayTab2.htmBut if I go to the page to actually purchase the upgrade, the "I own" drop-down list gives only RH 10 as an option, not RH 9.A telephone conversation with an Adobe person confirmed that RH10 to RH11's the only upgrade route available for Australian customers!If I was in the U.S, I could upgrade form RH 9.Has anyone found a way around this? I seem to have three options:Buying RoboHelp 11 at full price as if I were a new customer and hadn't been using it for a few years, or moving to the U.S., or buying a competitor's product?(I'm ignoring the option of pretending to be in the U.S., because that wouldn't be honest)ThanksNick

The RH Server instructions appear to specify only WebHelp Pro as the type of projects that can be published to RH Server. Is this true? If so, this would be unfortunate. I'd really hoped to be able to use the content categories feature of the regular WebHelp layout.Thanks.-Kurt

Experts-Can anyone confirm that RH Server does NOT require, or make use of, Active Directory. (The spec sheet doesn't indicate one way or another.)Does anyone know if is possible to use MySQL for the RH database. (The spec sheet list it, but perhaps it works anyway.)Thanks!

Hi all. Can anyone comment as to whether or not a Windows 7 system would be robust enough to host customer-facing documentation (with var. access rules incorporated)? Or, is a Windows server worth the extra $.We have about 220 customers who'll be making occasional access to the docs. (Hard to know how many would be concurrent at heaviest use.)Thanks.-Kurt

Hi there,When opening my Web Help files in Internet Explorer, I always have to click a link located in the upper left portion of the window called Show in order to show my left frame content (ToC, Index, Search). Is there something I need to do in RoboHelp to make this happen automatically? Or is it a browser issue? I'm using RoboHelp 9.0.2.271 and generating Web Help.Thanks in advance for any help with this!

I've imported my FM8 book into RH10, and the map IDs are created beautifully (thanks Jeff!). So now I want to give the files to the developer to test the new calls. The .h and .ali files are in the project folder, I don't see them in the SSL/Webhelp folders. Do I include them separately, or are they converted to some other file name/type in the output folders?Thanks,Laurie

I can highlight a bulleted list and use the ruler (toolbar) at the top to indent the list. It looks fine in the topic designer, but when I click View or generate, the bullets remain justified to the left and the copy is indented.

Has anyone used the Maven repository to store multi-file projects? My developers want a PDF now instead of a Responsive HTML help system because apparently Maven verifies that files are there and formats .htm files. They developers just want to throw in a PDF and not have to worry about all of that.

Hi there,I'm generating one set of help files for three different users. I understand how to limit what each individual user types see. However, my problem arises when there are a few topics, or a few sections within a topic, that I'm supposed to reveal to two users, but not the third. Do I need to generate additional versions of the help for the "pairs" of users? Or is there a way to use parentheses, or something, to isolate. For example: User1 OR (User1 AND User 2).Feedback is greatly appreciated.Tom

When I generate WebHelp from RH11, the See Also (button/link) displays with a double gray background for all outputs (IE, FF and Chrome). See below. Does anyone know how or where I would "design" this look (color, point size, etc.) (in RH or in the web output?)

Hi, I'm evaluating RoboHelp 11 for our company and I have a quick question.When I launch our help system, I'd like for it to be on a single pane where there would be hyper links and then the content would all be below. Or perhaps, when clicked, take the user to a different window. I've made a few sample projects and have tried various outputs, but I'm not seeing how to configure this.Sorry if this has been brought up before, if it has, then can you point me in the right thread?Thanks in advance.Mark.

My client has finally decided that we will upgrade from Tech Comm Suite 1.5 to the latest version, just not right now (the decision alone is progress at least).They also want to switch to using numeric map IDs for CSH (instead calling the path/filename which is linked externally to the application form name), which is how they originally wanted to call help. Currently I have a separate CSH paragraph style that lists the form name as well as xrefs to create the path and html.filename. There are often multiple such paragraphs within a topic, because multiple forms call the same topic. I generate a list of these paragraphs, do a little search/replace magic, and hand off a "mapping file.txt" to the developer. I don't remember how or why we came up with this as the best solution, but it's worked for several years now, so we've stuck with it.I have read many forum posts to understand the correct process for using map IDs with TCS, but still have some questions.I understand (largely thanks to

I signed up to convert pdfs into word format but now I don't know how to save the converted document into my files. It says it is a web archive and I cannot work with the document. I can't cut and paste. What do I need to do?

I am using robohelp 9.  I have generated a primary layout and when I go to view the primary layout, my screen just flashes and I cannot see the help file. Any help would be greatly appreciated.  Thank you!

Hi,I am using RoboHelp 9. Is there any option to get only the Conditional Tagged  content in WebHelp Ouput?Thanks in Advance.

I'd like to replace the diamond logo in the Theme 1 default responsive layout in RH11 with an appropriately sized logo for my client. In the default layout, the logo retains its size relative to any text in the title bar as the browser is resized, and the logo disappears completely at the smaller smartphone size. When I use a different logo, or even modify the diamond logo, it is very small and gets even smaller at the smaller layout sizes. What is the secret to preventing the logo from resizing? Where in the .css is this controlled?Carol

I noticed that the default style of the search box has rounded corners.  I want a slightly different shape for the search box.  Is there a way to do this in RoboHelp HTML 11?

Need help re-installing RoboHelp 7.0.  Computers that had the installs have crashed or been removed but RoboHelp was not deactivated.Now it will not let use install... States that the maximum number of activations has been reached.  Is there a way to get these licenses freed up?I called Adobe and they don't support Activation calls.  Used Live Chat and they sent me to the Forum link...ThanksDave in Oly

Hello Adobe Community,I am having some troubles with RH11, importing Word-Docs and generating html code. The problem is the following:There is a word document "text1.docx" with some hyperlinks in it, which navigate to a certain html file in the RH output. Let me be a bit more precise:-I have two word documents: text1.docx (containing hyperlinks) and text2.docx (content unimportant)-Now I am importing both docx-files to RH but to different working folders so they appear in different folders in the RH output:create folder "folder1" in RH and import text1.docx into folder1create folder "folder2" in RH and import text2.docx into folder2-Now I am generating the output and the structure is the following:... !SSL! --> Output --> folder1 --> text1.htm                            --> folder2 --> text2.htm       &n

I'm using RoboHelp HTML 11.The responsive layout editor does not seem to give me control over where to put a company logo.  Is the extreme top left corner the only place it can go?  Suppose I want to left-indent the logo by 50px.  Any way to do this, or is editing the CSS sheet the only way?

I'm using RH11, HTML Help. Help is compiled in automatic build environment using command prompt. RH hangs when trying to compile parallel projects in different sessions.

I am using robohelp 9.  I have generated a primary layout and when I go to view the primary layout, my screen just flashes and I cannot see the help file. Any help would be greatly appreciated.  Thank you!

I have a compiled HTML help file (*.chm) that i would like to reference from within a document. Can this be done with PDF documents?