Questions

give topic name  the name of word filename while importing

Hi,I'm using TCS 4 (Frame 11 and RoboHelp 10) to generate ePub titles (books to read on mobile devices, to differentiate from a FM book) to upload to reselling sites such as Amazon and iBooks. The title was generated as a FM 11 book with a TOC, then imported into RH 10 to create the ePub. But the imported FM TOC automatically displays after the manuscript content  within the ePub, instead of in the front as it should.I've tried creating a hyperlinked Topic to use as a table of contents "page" as a fix within my RH project, but this didn't work correctly in the ePub.Is there a way to move the TOC to the front of the title?Many thanks in advance,Charlotte

I have RH 9. In my local webhelp, the Glossary Terms and Definitions display fine in expanding text. However in our client website  where we display our webhelp, there is a huge white space between the term and the definition. I have opened it in different browsers, but it still results in the space.I have included two images. The first one shows how the glossary displays in the website with a huge white space (and no scroll bar for the glossary), and the second image shows how the glossary displays in the local webhelp in the correct format. Any suggestions on what is going wrong for the glossary on the website?

In RH5, when you viewed the topic list, the icon for any file that was in the TOC was colored blue. In RH7, they're not colored blue. Is there a way to enable this as an option? We really depend upon this feature and need it back!! Thanks.

I have a couple of fonts (corporate mandated) that are not installed on anyone else's workstation but mine.After the help files are generated  (HTML5 Multiscreen, desktop) and rolled into the software build, I am the only one who can see the fonts properly. On everyone else's workstation, the fonts are not present.(One of the fonts is Arial Narrow, which I thought everyone had. Go figure.)How do I embed the fonts in the output such that they show up the same for everyone? (The corporate website using those fonts looks right on the workstations where my help files look wrong.)I'm almost embarrassed to ask because it sounds so elementary.Thanks!

I'm getting the "Parse error: syntax error, unexpected T_STRING in ...etc." in the compiled FlashHelp that I generated from RoboHelp HTML 10.I already had the "Convert RoboHelp-edited topics to html" option checked.I would appreciate any other ideas for things to check .... Thanks so much!

I have reported this as a bug, but wonder whether any of you have had similar experiences and, if so, how you resolved it.Have to close RoboHelp after generating SSLs in order to edit contentSteps to reproduce bug:Open project from Visual Studio Source Control (Team Foundation Server).Select a Single Source Layout and generate the output.Try to edit a topic. The Check Out dialog box says "To modify this document, the files in the list below need to be checked out from version control. Do you want to check out these files."Click Yes.Results:The Cannot Complete Operation dialog box appears. "The files in the list below could not be checked out from version control. Exclusive access to these files is required to modify this document."Click Close, close RoboHelp, and restart RoboHelp.Expected results:The files should be checked out from version control with exclusive access when I click Yes to check them out. When I look in Source Control Explorer, the file I tried to check out is not even

Is there any way to control where a topic appears in search results? I have a topic that provides users with a workflow and setup that I'd like them to be able to find easily. We've already placed it prominently in the TOC and link to it from a number of other topics. The problem is that when users use the search function, the topic does not appear at the top of the list because the terms they're searching for appear more frequently in a number of other topics.Is there any way to force a topic to appear higher in the search results? I don't want to go the route of adding the search terms to the topic multiple times and then hiding them somehow - too messy and potentially problematic.Any help would be greatly appreciated.Thanks!

We recently upgraded from Robohelp HTML 5 to Robohelp HTML 10 and have discovered that our DHTML links no longer work. Does anybody know a quick way to resolve this issue.

Hi all, I'm remotely supporting some colleagues in another country who will be connecting to my RH project via our corporate LAN. The project is in RH8 HTML (webhelp) and using Robo SourceControl 3.1. They're running Win XP SP3 (I know, I know).I can get them connected to the project OK in RSC, but when opening the project in RH8 it's taking hours upon hours! The project local store is a local drive e.g. c:\RH8.They have admin permission on their PC.One thing we noticed is that the files from the C: drive folder are also somehow finding their way into the user profile desktop (desktop icons are disabled on the corporate setup). The profile is stored on the LAN and is filling her profile space up - but I suspect this is also the cause of the epic slowness.Any ideas on how I can stop RH mysteriously mirroring from C: to the user's profile?

Hello,After a few hours of head-scratching (something tells me this will be common as I work out the kinks while learning RH), I ran into what I think may be a problem or bug in RH.My FrameMaker book includes a cross-reference format called "Heading" & page , which is defined as follows: <cross-ref>“<$paratext>” on page <$paranum[h1]><$pagenum>My FrameMaker book is linked to my Robohelp project.I tried mapping the cross-reference format in Robohelp to strip out the page number, so File > Project Settings > Edit Conversion Settings for FrameMaker documents > Cross-Reference, and I set the Robohelp Style to <$paratext>.I did an Update, then Generate, and the page number would just not go away in the generated output!I updated my FM book, recreated my RH project, re-did the linking, rebooted, defragged...I did whatever I could, to no avail.I then changed the name of my cross-reference format in FrameMaker from "Heading" & page to Heading &amp

I have linked my FrameMaker 10 files to RoboHelp 10 (creating a single-sourced environment). When I publish the files using the WebHelp target, only one topic generates. However, if I switch to the Microsoft HTML Help target, all topics sucessfully generate. What can I do to generate all files using the WebHelp target?

Hello, I assigned a map id to a bookmark and, when I compile, I receive the following message: HHC3015: Warning: An alias has been created to "DA_Form_Series.htm#DA_Form_Tab" but the file does not existAfter making significant changes to the existing topics by re-assigning the pre-existing map ids to the newly created bookmarks, I realized that I was receiving the error for each one upon compile. Do I need to update the .h file to reflect the file name, # and all?Is it possible to assign map ids to bookmarks? I am working under a very close deadline and could use all the help I can get! Sincerely, kedTwriter

We recently upgraded from RoboHelp X5 to 10, and we noticed that when the end-user clicks on "Index", the cursor previously would automatically move to the search field, where the user could start typing their requested index keyword; however, now, the user must cilck in the text box before they can start typing.  Was wondering if there is a setting in RoboHelp 10 where we could enable the cursor to once again, automatically go to the text box?

Hello,I'm attempting to update the help system for an existing software program. The previous help system was created using WinHelp and produced a .hlp file. I was able to import this file into RoboHelp 10; however, the map ID's for the context sensitive help were lost in the process. Unfortunately, it does not appear that a map file (.h) exists.Is there a way to import the .hlp file so that the map ID's are not removed? Or, is there an easy way to track down all of the map ID's from the software code so I can reassign the topics to the appropriate windows?I appreciate any help you can provide.- Josh

I'm currently working in RoboHelp 8.I've created a topic I would like to have appear in a pop-up in an image map. These occur very frequently in my Help file, usually with no problem. However, this topic has various formatting, including italics and colored text. When I create the pop-up and View Selected Item, some of the formatted text does not appear. (The topic itself shows up perfectly in View Selected Item - this problem only occurs when I view it in the pop-up on the image map.)This has been going on for years and I've worked around it by removing the formatting that seems to cause the problem - but I'd really like the formatting to remain. The frustrating part is that this doesn't always happen - I can't find a consistent problem. It has just happened again, and I hope you can help me with this.Here are some pictures that I hope help explain the problem:The topic in RoboHelp Design view.Picture 1a: The topic in View Selected Item view - note that everything looks fine.Picture 2

I have multiple books with subtopics in my webhelp file. I want to know if there is any way to auto collapse a book once I expand a different book to avoid a cluttered look? Please advice.

Hi all,I have created a new skin for a webhelp by modifying the layout and the buttons. However, I am not able to find a way where in we can disable the previous button ini the first page of the webhelp and hte the next page in the last page of the webhelp. If both the next and previous button is visibile in the first and last page, it is sort of misguiding the user.I am using Robohelp 9.Please advice.Thanks,Parag

Our Support got an issue involving JavaScript from a client. Apparently when users attempt to search in webhelp, a JavaScript error is displayed. The Search works fine when accessed on the application server, but not when accessed from client machines.The JavaScript error is:Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; chromeframe/30.0.1599.69; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Tablet PC 2.0; .NET4.0C; .NET4.0E; InfoPath.3) Timestamp: Fri, 25 Oct 2013 20:18:42 UTC Message: 'Node' is undefined Line: 3012 Char: 2 Code: 0 URI: http://eplcdev/Pages/Universal/Help/whfhost.js{quote}the Support ticket says further that (the client support tech) "traced all event using Fiddler and found that after step 200 it is going into a loop"Anybody have any idea about this one?Thanks,John

Hey there,Does anyone know a way to either disable Design View or set HTML Code View as default view when I click Edit on a Topic/Snippet/Master Page/etc? Design View is annoying, it likes to modify HTML and inject redundant inline-style or no logical reason. Thanks in advance.

I have a Help System that is using a Master page which contains a tabbed image map in the Header.  This is what I want people to see when they enter the complete help system thru a menu option.  I would also like to have individual context sensitive help pages for each tab (application is tab driven) in my application which will be activated by a ?, but not show the image map on the individual pages nor the skins.  So I believe I need two Master pages but I am not sure how I would use them to obtain this scenario?

HiI am publishing a PDF from Adobe RoboHelp (version 10, part of TCS 4). I have inserted some Flash-based SWF files whose text content is called from an XML file. Now, when I publish the RoboHelp project as an HTML output, and place the XML file in the published folder, I get the text content of SWF right. Any idea how I can get the SWF files and their XML content in the PDF?Sreekanth

I have discovered that the table of contents stretches outside the frame when opening the multiscreen html5 help in Internet Explorer 8. I am using the Desktop knowledge with home page layout.I am attaching a screenshot.I have turned off the optimization option - Convert absolute image size to relative size.This has not helped.Any suggestions on how to solve this would be greatly appreciated.Yehoshua Paul

I'm using Windows 7 64-bit and RH 9.I'm running into a strange problem. When I generate our core help file into a .chm format, my compile log shows 69 "HH3004: Warning:" messages that look something like this:...HHC3004: Warning: Changing_the_Report_Window_s_Contents.htm : The HTML tag "?rh-cbt_start condition="Online" ?" is not a valid HTML tag (it does not begin with an alphanumeric character).HHC3004: Warning: Changing_the_Report_Window_s_Contents.htm : The HTML tag "?rh-cbt_end ?" is not a valid HTML tag (it does not begin with an alphanumeric character).HHC3004: Warning: Changing_the_Report_Window_s_Contents.htm : The HTML tag "?rh-cbt_start condition="Online" ?" is not a valid HTML tag (it does not begin with an alphanumeric character)....(Because I get multiple warnings on the same topic, there's only about about 10 unique HTML files with this problem.)It almost sounds like there are some topics that are getting added into the chm output but are not running through the help gene

I am using Frame 11 and Robohelp 10. I have used change bars to mark source content that I have updated (in Frame). When I import and generate output using Robohelp, however, I don't see any indication that that change indicator is coming across anywhere. I need to be able to indicate content changes visually to my audience. Any ideas about how to do that without resorting to changing the content in Robohelp manually or using different para/char styles in Frame?