Questions

Hi,In Robohelp 9 for word, we are not able to compile the html files from .hpj file if the size exceeds 10 KBs. This is while migrating a winhelp project to .hpj file. Could you please let me know the settings for compiling the html files from an .hpj file.Regards,Akshatha

Okay, I am moving this post to the correct forum.I originally posted:I recently inserted a large image (1979X1045 pixels) into my project. Aspect ratio is maintained.When generating the project, rather than have a horizontal scroll bar at the bottom of the page, the image's height and width is scaled so that it can be viewed entirely on the screen,Any idea how I can get robohelp to maintain the image's original size?Recently we moved from webhelp to multi-screen HTML5 help. Just out of curiousity, I inserted the image into the old webhelp and generated the project. The image came out fine, and the height and width were maintained.Any idea, which setting in my project is responsible for this? I am using the desktop knowledge with homepage layout.I am attaching a screenshot. Don't know how helpful it is, but the large white area to the left is the TOC pane.Yehoshua Paul@1356178 van weelden responded:In the optimization settings for the screen profile, there is a setting to convert absolu

I am trying to make separate HTML files from FrameMaker 9 documents in RoboHelp 10. In Conversion Settings I have set Split Topics Using Marker to make HTML files using H1. It does not work and creates a file per FrameMaker chapter.I am new to Robohelp 10. Is there a setting I am missing?

In Robohelp10 is there a way to suppress information or a section from a topic?  Or is the option to only suppress the entire topic?  Even though the topic or section is not searchable, can anyone find it?  Another question - could we suppress either a section of a topic or the entire topic by business role or is it an all or nothing type feature?

Output file is SSL and there are no broken links, however when putting it on the web all the hyperlinks are broken.  It's working fine in Firefox! Please help!!  Very new/beginner user here.

How can I insert a link to a YouTube video in a RoboHelp CHM topic or in a WebHelp topic. On YouTube, I can select Share \ Embedded and get this HTML: <iframe width="560" height="315" src="//www.youtube.com/embed/hz1egoBSukE?list=PLAAC40DA8171E6038"  frameborder="0" allowfullscreen></iframe> But when I generate the project, I get the msg, This program cannot display the webpage.

For any of you out there that John Daigle has helped in some way. Today is John's birthday. So please join me in wshing John a VERY happy birthday!Trust me. A finer individual you will seldom (if ever) have the joy of meeting and knowing!Happy Birthday buddy!

We are looking at changing our help system and while we like teh sound of Robohelp I can't find any documentation on how to integrate with Progress OpenEdge ABL. If anyone has any infomation it would be a great helpThanksKev

Is it possible to generate output in RoboHelp 9 for just a single selected WebHelp topic instead of the entire project?This is for a project with hundreds of topics, where occasionally I might make a change to only one of them and need to deploy just that one page of output. But I can only generate output for the entire project. The only options I seem to have are:1. Output everything, and ignore or discard everything apart from the one htm page I want2. As well as editing the source of the topic, also edit a copy of the previous output.I'm assuming the answer is "no", having looked quite hard, but I thought it worth asking. Fortunately, it's not something I need to do very often - our agile methodology means I'm usually deploying an entire project very regularly.ThanksNick Shears

I'm using Rh 10,  and am authoring a webhelp project for a web app. I'd like to make it context sensitive at the page level but the solutions I've seen are quite complex. Any ideas?

Hi!I have generated both WebHelp and HTML Help for one of my projects, and I want to keep only the HTML Help.  How do I properly delete the WebHelp files?Thanks so much!

Is there a way to print all the topics in a project's directory listing without using Print Screen half a dozen times, cropping, printing, etc.?

Hi there,We now have > 15 child projects in our merged online help, each containing hundreds of topics. Each child project is a chapter in our WebHelp online help output.If a user opens a couple of topics in each project, the TOC can become difficult to navigate. Is it possible to add a button that enables users to collapse all of the open chapters / expand all of the closed chapters? We are using RoboHelp 10.Thanks a lot,Niamh

When I create RoboHelp HTML output of a project in Chinese, the characters in the index do not display correctly. This happens even when change my PC's locale to China. Everything else seems to display as it should, and the index itself looks fine in RoboHelp. Has anyone else found a solution to this problem, or even encountered it?

Hi,When i generate the multiscreen andriod output, uneccesary blanks space or line is added to paragraph or that word shifts to the next line.However the same appears fines in the robohelp project.Can any one please help me out .Thanks,Nutan

I am having trouble understanding the mapping that RH10 does to display to topic I identify as my default topic. I've studied the source code of index.htm and whnjs.htm to understand how it is supposed to work.When I publish my project, whnjs.htm maps to my default topic but index.htm doesn’t map to whnjs.htm. As a result, my generated project NEVER launches my default topic even though it displays correctly when previewed in the Generate function.When I asked the Adobe support tech to explain how this was suppsoed to work, he said that "someone smarter than me" would understand how.Unfortunately, I am the smartest guy I have access to, so I'd like to escalate this issue to someone who 1) understands how it works and 2) is willing to pass the knowledge along to me.Thank you!

Hi,    I have used Robohelp 8 to create help file. The webhelp output can be perfectly seen in IE 7 OR 8. However, in IE 10,  when the start page in the webhelp folder is cliked, the TOC is opening but the topics are not getting displayed in the right pane. When we click a topic from the TOC pane, no topic gets displayed. Please suggest a solution ASAP, as we have sent the help to a client. They are are facing an issue with the help. We have to fast fix this problem to avoid an escalation. Please respond with a fix to this problem. Please note we have used Robohelp 8 and viewing the webhelp output in IE 10.

Using IE 10, the helpfiles I made in RoboHelp 8 are not correctly displayed. When you click on a topic in the index at the left in the screen, an empty page appears.However, the context-sensitive help does work as normal:  when you click on the help-icon on a page, the helptekst is shown correctly.I found a fix on the forum (by Willam van Weelden) for RoboHelp 9. This fix didn't work for RoboHelp8.Anyone knows a solution for RoboHelp8?Greetings,Gerdi

Hello. I am using RH 10. In our help system, I would like to add a feedback link to each topic. When the user clicks the link a feedback from opens. This feedback form should have the name of the topic or the file name (either one) that the user clicked the feedback link on. The name can display in a field or be hidden, we just need the information included when the user mails the feedback form. I know how to create the form and add the feedback link to the master page. A discussion here http://forums.adobe.com/message/2238475#2238475indicates that the topic or file name could be captured and passed to the feedback form. I have seen the grainge article about creating a simple email feedback form ( http://www.grainge.org/pages/snippets/mailto.htm) and it is helpful, but not exactly what I need. Has anyone used RH to do this, and if so, how? Tbanks for your help.

I recently inserted a large image (1979X1045 pixels) into my project. Aspect ratio is maintained.When generating the project, rather than have a horizontal scroll bar at the bottom of the page, the image's height and width is scaled so that it can be viewed entirely on the screen,Any idea how I can get robohelp to maintain the image's original size? Recently we moved from webhelp to multi-screen HTML5 help. Just out of curiousity, I inserted the image into the old webhelp and generated the project. The image came out fine, and the height and width were maintained. Any idea, which setting in my project is responsible for this? I am using the desktop knowledge with homepage layout.I am attaching a screenshot. Don't know how helpful it is, but the large white area to the left is the TOC pane.Yehoshua Paul

Hi,I'm using RH 9.0.2.271, Webhelp, Zoom SearchAmong the many gifts IE10 has given me, I have acquired an extra scrollbar when displaying the documentation in IE10. This vertical scrollbar appears to the outside right of my content page. When the content pane correctly requires a scrollbar, I now have 2, and inside one (correct) and an outside one (not correct).The 2nd outside scrollbar becomes INACTIVE when I switch to compatibility view in IE10, but it is still there!How can I get rid of this annoying scrollbar, active or inactive, for once and for all?Things I've tried to do to elimate this extra outside scrollbar:1. Turned off the skin thinking my buttons are now too large when displayed in IE10. Nothing would surprise me. No change.2. Change the magnification of IE ; zoomed in/out. No change.3. Asked a colleague to test. No change.     4. Played with the TOC pane size. No change.5. For fun, eliminated the white space on the home page. The scrollbar appears even

Hello,I was not able to activate RoboHelp6 that I'm installing in a new laptop.I need your help.

Hello!I'm using RoboHelp 9. When I try to generate Primary Layout (WebHelp), my books and topics don't display. The Contents, Index, Search, and Glossary do (even though nothing happens when you click them), but the rest of the screen is blank. I have included a screenshot.Does anyone know what could be wrong? It worked a few weeks ago when I last generated it, and I don't think I've made any changes... so I am at a total loss.

I am using RoboHelp Server 9 to allow users of RoboHelp HTML v9 to publish too.  There has been nothing but problems with the server component since the beginning of time.  Basically all functionallity of the server works as described except for the fact it crashs periodically throughout the day.  Below I will describe with detailed explination of my setup here...Also, the problems only appears during the day when load on the server is greater than in the evening.  The server will run all night without load just fine, but in the morning 45 minutes into the day it goes unresponsive... 😞Operating System Specifications:Windows 2008 Server R2 64bit16GB MemoryJava v1.6.0_37 64bitTomcat v7 64bitOracle Database Enterprise 64bitAdobe RoboHelp Server 64bitTomcat server seems to run OK for 60-90 minutes and then starts to hang and become unresponsive.  After a lot of stopping and starting the Tomcat service for weeks I started to use JConsole to monitor the Tomca

Is it possible to fetch data from a table in the database and generate help content (displaying table fields) in RoboHelp HTML version 10?