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judy414
judy414
Participating Frequently
March 14, 2016
質問

RH 11 Webhelp on MS Edge: TOC disappears after search

  • March 14, 2016
  • 返信数 1.
  • 1650 ビュー

When our webhelp is viewed over the network on Windows 10 and Microsoft Edge, performing a search or clicking the Search button causes the TOC to disappear from the left pane until the pane is closed and reopened.

I have seen other threads on this issue for RH10, but I can't find a fix for RH11.

Does your WebHelp work well in Microsoft Edge?

I looks like there was a patch for this on RH10, and the second update for 2015 says it is fixed in there, but I'm having no luck finding a solution with RH11. We are on 11.0.4.291, which appears to be the latest.


https://blogs.adobe.com/techcomm/2015/11/robohelp-2015-release-update-2-released.html

http://www.wvanweelden.eu/articles/robohelp-patches-and-updates


Can anyone point me to a solution for RH11, or am I forced to upgrade to RH 2015?


Thanks in advance,

Judy

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返信数 1

Captiv8r
Captiv8r
Legend
March 14, 2016

Hi there

Perhaps try the link below?

Click here to view

Cheers... Rick

judy414
judy414作成者
Participating Frequently
March 14, 2016

Thanks. I already checked William's site. That's where I saw that there was already a fix for this issue for RH10 on 2015-11-02. There doesn't seem to be anything to fix this issue on RH11. :-(

Willam van Weelden
Willam van Weelden
Inspiring
April 11, 2016

i have a problem with Chrome not always showing the TOC, but Firefox and IE working fine.  (Using RH11.0.4).  i tried the patch 02-10-2014 and it made Firefox TOC disappear, but Chrome then did work.  Any ideas?


That patch is not meant for RH11.0.4. There are several fixes after 11.0.4. but not specifically for FF or Chrome. Please undo the 2014 patch and use the vanilla patch.

In which situations doesn't the TOC show?

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