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A
Anonymous
July 24, 2009
質問

RH8 for Word not displaying images in WebHelp

  • July 24, 2009
  • 返信数 1.
  • 2276 ビュー

Greetings.

We recently upgraded from RH7 for Word to RH8 for Word.  Images (bitmaps) that displayed perfectly when RH7 compiled the WebHelp do not display at all when RH8 compiles the WebHelp.  All we get is an extra blank line -- not even a broken image link.

Images are in the correct folder; nothing has changed, except for the upgrade.

The images were placed in the files using the New Help Image icon.

This is an urgent and high-priority issue for us.  Adobe Tech Support is unable to assist.

Thank you!

Jerry

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Captiv8r
Captiv8r
Legend
July 24, 2009

Hi there

Have you examined the WebHelp output folder to see if the images are there?

Are you certain you are using RoboHelp for Word? 99% of the folks creating WebHelp have moved from the crank  start Model T to the Jetliner.

Cheers... Rick

Helpful and Handy Links

A
Anonymous
July 24, 2009

Hey, thanks for the super-swift reply!

Trust me -- we are using RH8 for Word. It's a long and exceptionally ugly story, but I hope it at least will have a happy ending -- over the next four weeks we're converting to RH8 HTML.

That said, we've got a release of our SaaS application tomorrow, and, while I don't entirely agree, the current tech writer (and keeper of RH for Word) won't push the revised Help system until the image problem is resolved.

Offhand I don't know where I might find the WebHelp output folder. I'll go look -- but would you mind assisting?

Thanks very, very much.

Regards,

Jerry

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 24, 2009

Thanks so much for your efforts.

FWIW, we did a clean install on a virtual machine. Still no luck. However, graphics I inserted thereafter, on the clean install, did display. So the issue involves some 400 graphics inserted into the project prior to our RH8 upgrade.

Ancillary question: As RH is not backwards compatible, is there any way we can revert back to RH7 and push our Help system?

Regards,

Jerry


Only via a backup from RH7. Are you willing to share the project? How big is it zipped?

See www.grainge.org for RoboHelp and Authoring tips

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