Search scroll bar does not show so users can scroll up or down

Question

The scroll bar does not show so users can scroll up or down to find results from the search.

I just upgraded to Robohelp 2017 from Robohelp 9 client last week.

I had the same problem in Robohelp 9 and I did not want this problem to continue in Robohelp 2017.

I have looked through the Robohelp forum and could not find how to resolve this problem.

I am using Webhelp Pro but Robohelp 9 server is not connected because of connection problems.

I have set it up to use Webhelp Pro but got the same results.

I am know nothing about JAVA, my background is with IBM mainframe. I only do because my supervisor asked.

How do I correct this problem?

System Attributes:

RoboHelp 2017 Version 13.0.0.257

WebHelp Pro 9.0.1.262

Windows 7

Jeff_Coatsworth · Answer

OK, first thing is to apply the latest RH2017 patch to ensure that you're working with the most current version. You say that you are generating WebHelp Pro - are you hosting that output on a webserver that's running RoboHelp Server? If so, what version; if not, then you shouldn't be creating WebHelp Pro - that's specially formulated to work on the RH Server product.

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