Questions

Hi! So, i am working on a number of scenes for a museum group and one issue that I am having is that my lighting does not import. I work in blender and export to GLTF. I even did a test in Stager to see if adobe adobe would be a happier process but no. I am trying to make a portal using the geospatial feature and it on;y imports the ring as a base material and not the emission. What gives?

I have downloaded the Beta version and also filled the form... and it's been a week but still I didn't get the feature. Some people in Youtube as the access already but I don't know why i didn't get it yet. Is it because of Mac?

Hi, is it possible to have a list of compatible mobile devices? I found this one ( Samsung Galaxy S22, Samsung Galaxy S21, Google Pixel 7, Google Pixel 6) and this one for ARCORE ( https://developers.google.com/ar/devices?hl=it ). We bought GALAXY TAB A8 tablets which were compatible with ARCORE but are not compatible with APP AERO, from google Play it tells me that the app is not compatible with the device. As I would have to buy more tablets to use in schools to be able to use Adobe AERO app, isn't there a TABLET list like for apple devices?Translated with DeepL.com (free version)

I would lik to add a transparent video on AERO. Which format AERO accept. Thank for your answer.

Aero (Beta) not showing up in CCD for the Windows 10 Education operating system version 22H2 (OS build 19045.4291)Is it available for this OS version?

I applied for the pre-release version of Aero Geospatial from the URL below and received a downloadable email, but when I got a new PC, I lost the email and was unable to install it on my new PC. I tried applying again from the URL below, but I haven't received a reply even after a month. How can I somehow get an email with the group loading destination again?I contacted Adobe support, but they said they couldn't help because it was a beta version.It's really urgent.https://helpx.adobe.com/br/aero/using/whats-new/202311.html

Hi everyone.I'm having difficulties importing a 3D model that includes a glass sphere into Adobe Aero. I want to ask if there's a way to keep it transparent when exporting from Stager?  Here's how I created my 3D model:1. I created it in Nomad Sculpt2. I used Adobe Substance 3D Painter to add the glass appearance to the sphere3. Sent it to Stager. In Stager, I chose Export for Aero (and it was exported as a .GLB file)4. I imported the .GLB file into Aero, but the glass material is gone. Below are the actual result and my expectation:     I hope to receive your help on this >_<

I filled the Aero invitation form to get access to the geospatial version, but I've been waiting for two weeks now. Any idea, how long it takes to get accepted or if the invitation still works?

Hello! I'm reaching out from Japan, and I'm very new to Adobe Aero.Currently, I'm working with Adobe Aero Beta 0.23.4 (#127) and creating AR content using location anchors. I've come across a JSON file format called "ATImage Command Stream (*.json)" in the Adobe Aero "Import" function dialog.I'm curious to understand the nature of this JSON file format. Is it a standard JSON file, or does it have a specific structure? Despite my efforts to search online, I haven't been able to find detailed information about it. Even on the Adobe website (Adobe Aero's Supported file formats ), there doesn't seem to be any mention of this JSON format. Initially, I assumed it might be a GeoJSON file and attempted to import it.Here's my code:However, I encountered issues, such as the "RT3D import failed" (as in the following 1st picture) error and sometimes an unknown error (as in the following 2nd picture).When I clicked the "Don't send" or "Send report" button, the application crashed.Has

I have done a few small side projects in Aero. My background includes Premiere, Flash (back in the day) and some After Effects. I have the aptitude but can't find help for basic things in documentation or the promo videos. Thanks for answering any or all. I use the desktop version.IMAGE ANCHORSIf I want viewers on a house interior tour to aim towards a wall, should I place that anchor first in Aero then add objects? If I add objects first and bring a wall in it maps the anchor to the floor. Then I have to change the Anchor Type to vertical and then back to Image and re-import. Then that takes the objects I already had and makes them lie on the ground horizontally. What is the best approach?OBJECTS JUMPINGHow do you reduce or eliminate imported objects jumping as viewers look at the scene?It kills the experience.LOAD TIMEWhat's the best way to create a faster load time for viewers? For instance, does the file size of the Image Anchor impact load time? Should transparent PNGS be avoided?

I took the time today to try to Geo Augment a local shops indoor facilities.I thought that if you knew the general layout, and even though you cannot see inside the building from the 3d map, you could place items and them move them around as needed.  This WOULD BE MASSIVE as one code would allow a person to walk in the store and see everything playing out in front of them without the need for self placement, which would not work.It was a no go.  Nothing showed up inside the building, no matter the model large or small.  In fact, we finally found a model floating and it acted as if it didnt know where it was supposed to be......kinda like if a real object was in front of a augmented, the augmented will take on a mind of its own.Anyone else try indoor augmenting using GEO?  How do you think this will play out in the future.  

So I've been uploading GLTF files to Adobe Aero and a couple weeks ago they stopped being eligible to select. I was wondering if someone can help me. I've been trying to figure out, but can't

I see that Aero has both plane tracking and image tracking capabilties. Is there a way to activate them at the same time?  For example, if I hav a poster on a wall, I'd like the poster to trigger the experience, but if the poster is off the camera, I'd like the experience to use plane tracking.   Or if possible activate both plane tracking and image tracking so i could have an AR character walk up to the poster.  Anyone know how to do this? Or have any workarounds? 

Hey-ho Marc, As soon as i saw there was a new aero update (0.16.10), i had to test one feature that i saw in the newly added tutorial. (this one)https://helpx.adobe.com/aero/how-to/share-augmented-reality-experiences-aero.html?playlist=/services/playlist.helpx/products:SG_ADOBEAERO/learn-path:key-techniques/playlist:topic/set-header:animation/en_us.json&ref=helpx.adobe.comAs this tutorial states at 02:23 that the share-feature allows anyone to view the experience without an aero app. Everything went as expected, however - anyone who got my link received the usual landing page that tells the user to open the experience with the aero app.I tried the link with two iphones (a new and older one) and an android model.These devices had no aero installed, which is the goal - to make the experiences more shareable to the public. There is the possibility that the feature hasnt rolled out yet, and the mentioned tutorial is a sneak peek what is yet to come. However, i would be g

Hi. I am working on a public art project where the QR code will point users to a specific cement base upon which a 6 foot sculpture (AR, not real) will stand. I want the sculpture to be centered on the plinth and stay there- in other words, I do not want users to 'place' it. I have notice when I use a QR code or link it is asking me to position the asset myself. This is not what I want. I can't image anchor the work as there is no image to anchor it to. I just need it to appear + stay centered on the pedestal from any user scanning the QR code or using the link with or without the app. Please advise. Thank you.

Hi all, Hoping to recieve some assistance!I'm wanting to upload material to adobe aero that is shadeless and matte. I have tried optimising the material across the programs I am using (Nomad sculpt), and even tried uploading and downloading from Sketchfab, as it was something I heard solved the problem with PBR set to shadeless.No matter what I do, it seems to always apply reflection. The white flash looks much worst in the app, and blanks out all the other objects as it spins. Apologies if this is a novice question, but any help would mean the world!

Hi,I'm just starting with Aero and need some help.I am using an image anchor and have the object appearing. I then have two other layers that I want to appear, when the object is tapped.The first behaviour I have set up is that when the scene starts, the 2 additional layers/images are hidden.When the main object (that is still displayed) is tapped and a new image displays.If the main object is tapped again the new image is hidden.However, if the new image is tapped, a 3rd image displays. If this is tapped again it is hidden, and so reverts to the previous state.Is it possible to get this to work? And if so, how do I set up the Behaviours?Thanks.

Hey Adobe Aero Team, Is there a way to reduce the file size of an aero project? There are times when I want to swap a image anchor or I delete assets from my project, but the file size actually grows instead of shrinking. Does this have to do with the assets being stored in previous projects? I tried deleteing past project in the "Manage Projects" section, but I haven't seen much luck there either. The only way I've been able to reduce the size is by making a whole new project and making sure I don't do many edits.  Thanks for your help!

Hello All, I've created an animated png sequence in photoshop to import into Aero. I imported the zipped file of the sequence. When imported, a white background appears despite saving it with an alpha channel. The images play just fine using the behaviors but the background is a problem. I double-checked that the background is actually transparent by importing a single png from the animation sequence. The single image (light blue bar on the left) has no background. Hoping you can shed some light on what I'm missing. Thank you so much! This is a screenshot. Hoping

I sculpt my models in nomad sculpt, paint them in procreate, re-import the textures to nomad sculpt and export them als glb for aero. Here they suddenly have gaps or look torn. The gaps disappear when getting closer to the model. Any idea, how I can avoid these gaps? (See the two leaves, the beard or trees / trunks)Thanks

Hi,  I have installed Adobe Aero on my Mac and iPhone as well, and the Anchor Type > Location option is missing. I installed and uninstalled the app several times without success.  I have no idea what or why it is not working. That option is key for this app.Do you have any idea how I can bring back the location option? Adobe Aero (Beta) version (0.23.4) Cheers, Angel 

I'm reading about the 'Follower' behavior in Adobe Aero, and it made me wonder if building a very simplistic Pac Man game maze might be possible. The bumping into walls might be hard, but I'm curious if I can have the 'ghosts' follow the player using Aero 'Follower' behavior is what I'm trying to test. I will try it out anyways but just wondering what tips anyone can forsee?

i can't use aero. i had downloaded it and tried to enter but there was just an errorhow can i use it? TT sad

I'm using Aero on an iPad and I can get all the way through the tutorial but then I get a stuck in a "Loading your documents..." continuous loop. Also, when I try to open in Windows it's completely blank. I've tried:Different accountsDifferent iPadsCompleted the tutorialBy-passed the tutorial 

I imported a tree glb file (tree model & textures, all in a zip folder) into aero and it retained texture and model info correctly, I can view it correctly in edit and preview mode. However, when I try viewing it using mobile with Aero viewer, it does not work, the model is grey/yellow and texture info is not retained. [correct model:]  [yellow/grey model in preview: ]