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Participant
September 29, 2024
Question

Acrobat offline activation not showing the needed window to get finish the installation

  • September 29, 2024
  • 1 reply
  • 727 views

Hello,

|I have license for Adobe Acrobat license which i need to activate it offline in air gapped systems, I have foloowing this link  https://exception.licenses.adobe.com/aoes/aoes/v1/t1?locale=en

for the method but no luck in getting the response code as step 1 is not even appearing in the installation window:

    "1- Follow the installation or product launch screens until you see a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet". Click the link and follow the instructions on the subsequent screen to initiate offline activation. Instructions there will tell you how to generate a Request Code."

The installer takes me to the sign in window right away after i put the serial number, what should i do in this situation

This topic has been closed for replies.

1 reply

Adobe Employee
October 3, 2024

Hi @abdulaziz_0499 

 

This issue has been resolved, please try again and let us know if you are still getting the issue 

Participant
October 6, 2024

Hello, thanks for replying,

How exactly should i try? do i download the installer again and retry?

Adobe Employee
October 7, 2024

Hi @abdulaziz_0499 

 

You can go ahead and try the APTEE tool commands for offline activation.