Adobe Sign Access through Acrobat vs. online - does it change the way the account is charged?

Question

I am able to access e-signatures using Adobe Sign by logging into my account online OR using the Adobe Acrobat shortcut (as if I were to open a PDF) and click on the tool "Request e-signatures." My question is does sending a document through Acrobat vs. Online change the way the account is charged? Either way I send the document I am able to track it when I log in online, so I know it is under the same account. I have heard that the account is charged more when you send the document online vs. through Adobe Acrobat. I don't see how that would make a difference since either way it is connected to the same account.

AnandSri · Accepted Answer

Hello!

I hope you're doing well, and we apologize for the delayed response and the trouble.

There is no extra charge if the service is included in your subscription. For example, if you have an Acrobat license and Adobe Sign is part of your plan, you can use the service through both the Acrobat desktop app and the web.

For more details, please refer to these articles:

I hope this helps.

Thanks,

Anand Sri.

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