Questions

Hello everyone,  I'm trying to sign documents with my certificate through a acs smart card reader on the Adobe Acrobat. The card reader model is ACR39U-NF. It has been working flawlessly until recently.  Recently, I realized that it doesn't work and when I checked, there is no attached module under the Preferences > Signatures > Digital IDs > PKCS#11 Modules and Tokens.  By the way, other application can detect the device ACR39U-NF and the card with certificate in it successfully.  So, I can not click on the Attach Module, it's greyed out and passive. Please see the attached screenshot.  I'm not sure but this happened after a update (Operating System update or Adobe Acrobat update or Java update, I'm not sure.) I'm also attaching my operating system details in the attached files section.  Thanks for your help in advance. 

I'm trying to utilize scripts to calculate the LTV, LTARV and LTC as percentages in this pdf. It's not returning values for LTARV and LTC. The LTV calculation is only returning an error if the TransactionType field contains "Purchase" and the PurchasePrice field is left blank (which is correct). I've attached the form for reference. Here's the formula that chat gpt advised for the LTARV: // Get the values from the fieldsvar loanAmount = this.getField("LoanAmount").value;var asRepairedValue = this.getField("AsRepairedValue").value;var loanType = this.getField("LoanType").value; // Initialize the LTARV resultvar ltarvResult = ""; // Check the LoanType and calculate LTARV or set the value to "N/A"if (loanType === "Bridge w/ Rehab" || loanType === "Ground Up Construction") {    if (asRepairedValue != 0) {        ltarvResult = loanAmount / asRepairedValue;    } else {        ltarvResult = "N/A";    }}

I work with large PDFs, which I have to prepare for economic printing, therefor I have to duplicate some pages or sequences of pages, because the printed pages to to several people. Let's say my pdf has 9 pages (123456789), then I final print-out need to have e.g: 123456789 123 123 123 555 666 777 Formerly, I am (cursing removed) sure I could easily copy and paste single pages (555, 666,777) as well as sequences of pages (123) This is not possible any more. The option is greyed out. This is really annoying!!!

Patch not installing properly on about 10% of devices. We just reinstalled Acrobat across the org because of the broken April update and again, we're having issues patching. It doesn't install automatically when users run it and when I try to push the patch with /qn, it gives error 1603. Logging in directly on the PC and running the patch works on some but we can't keep having to do this each month on 100+ devices. What can we do to fix this so we can install remotely via powershell, SCCM, etc without the constant errors? If there was something wrong with how we're running it, it wouldn't work on the rest of devices so it tells me there is something else Adobe doesn't agree with.  LogCollector shows:New file object: AcrobatDCx64Upd2400220965.mspMVF259Newer version ARM update is not availableNtReadVirtualMemory read_peb failed, error: -2147483635NtQueryInformationProcess failed, error: -1073741790NtReadVirtualMemory read_peb failed, error: -1073741790NtQueryInformationProcess

As the title suggests, the Fill & Sign feature is completely missing on a freshly installed system.This feature works perfectly on my other devices, yet for some inexplicable reason, it refuses to appear on this one. I was genuinely unaware that such a fundamental function—one that countless users rely on—could be so utterly broken for so many people. I have exhausted every conceivable fix: changing language settings, tweaking registry values, installing every possible update, and yet, nothing. At this point, I am genuinely at my wits' end. Why should something so basic require this level of troubleshooting? More importantly, why is it broken in the first place? I can access Fill & Sign on the cloud, but that is completely useless for my needs. I am paying for a service that cannot even provide its core functionality. What exactly is my subscription fee funding? To make matters worse, Adobe’s support system is a masterclass in frustration. No matter what time of

Here is my syntax that works within 12 hours but when I cross over to the next day... It won't work. Help please!!! Thanks in advance... if ((this.getField("ShiftEND1").value.length == 0) || (this.getField("ShiftSTART1").value.length == 0)) {event.value = " 0 ";}else{var timefinished = this.getField("ShiftEND1").value;var timestarted = this.getField("ShiftSTART1").value;var datetimefinished = new Date('1970/01/01' + " " + timefinished);var datetimestarted = new Date('1970/01/01' + " " + timestarted);var difflnMilliSeconds = Math.abs(datetimefinished - datetimestarted)/1000;// calculate hoursvar hours = Math.floor(difflnMilliSeconds / 3600) % 24;difflnMilliSeconds -= hours *3600;// calculate minutesvar minutes = Math.floor(difflnMilliSeconds / 60) % 60;difflnMilliSeconds -= minutes * 60;// set field value to the differenceevent.value = hours + "." + minutes/.6 + " ";}

I initially noticed that having both Adobe Acrobat and Creative Cloud installed was causing Adobe Acrobat to slow down significantly. Seeking a solution, I followed a suggestion from the Adobe community to download a standalone version of Adobe Acrobat that operates independently of Creative Cloud. After installing this standalone version, I found that it performed well and resolved the slowdown issue. However, this version was outdated and lacked the functionality to add signatures, which I needed for my work. To regain this functionality, I updated Adobe Acrobat to the latest version. Unfortunately, after the update, I began experiencing the same problem where Adobe Acrobat would become unresponsive and display a "Not Responding" message after some time of opening any PDF document. This recurring issue has been frustrating, as it hinders my ability to work efficiently with PDF files. The image below depicts a clear understanding of our problem. This issue has been severely affec

When I Save As PDF or when I use the toolbar and Create a PDF from word, I often lose an image at the bottom of the page. Here is a screenshot from my Word doc.  The -10 + 8 is missing from the PDF file.  If I try multiple times, occassionally it will work, but not always. This has been driving me crazy for a long time. Any guidance would be appreciated.

Quando uso a ferramenta de comentário, sempre que tento sobrescrever um caractere, assim que eu clico em "publicar", o texto passa para subscrito de forma automática. Não sei mais o que fazer para ajustar isso. Nada parece resolver a questão. Já desinstalei e reinstalei o Acrobat e atualizei para a versão mais recente, mas não foi resolvido. Estou usando a última versão disponível e não há mais atualizações a fazer. (Segue vídeo em anexo mostrando o problema).

I have some inquiries regarding the conflict with Protected Mode.After installing our company's security solution, a message saying "Cannot open in Protected Mode" appears when running Adobe Acrobat.The security software is hooking the Windows API. I want to prevent the crash without disabling protected mode.Please check if there are any settings to allow hooking APIs or hooked DLLs that affect protected mode. Or any APIs that should not be hooked.If there is an exception configuration in case of a collision with an antivirus product, please let me know. Thank you.

Does anyone know of registry keys in Windows that I can use to hide the Recommended Tools and Go mobile panes in Acrobat Pro CR?  I would like to keep the calls down our helpdesk for those users that do not have an Acrobat license so they are only using the Reader specific tools in Acrobat.  Plus keep the calls about getting Acrobat app installed on their business provided smartphone.  I've seen some older posts about using the bExpandRHPinViewer or bEnableFirstMile but these don't appear to work in CR. 

when i press shift for adding comment for straight line, i could not finsih the next point and it doesnt allow me to save, exit. Only close the entire software  When i edit the image, all the image got brusted and the comment ran to other direction when try to flattener preview ( previously was in th epreflight), it suddently cut the half of the second page. and th AI is not AI level, cant solve nor answer any probelmit is worse then a read.

I tried reinstalling and restaring twice. I can't see the edit, convert menu in the sidebar. The same with e-sign. When I go to All tools, they are there but when I click edit, I get moved to the edit sidebar and there is nothing there... I tried different files.   

Good morning, Using Adobe Pro at an enterprise, on a pdf fillable document; user has a block on a form where applicants can add entries. Example, the block to fill out may say 'NAME'. the owner of that document wants to add Comments next to the word 'NAME'. When she clicks to add comments, instead of the comments being added to the right of the word 'NAME', the comments will be added below the selected area. When trying to add text to that location, the text will be added to the right of the word 'NAME'. The intended placement. User wants to use the Comments option not Text. Is there a way to correct this. I do not believe restarting Adobe will work as the issue does not occur with Text only Comment(s). Also, the grid fix does not work. Thank you, Quincy

For context, I work on a Mac, and I've had these PDF's for a month or so - reading them, highlighting info, making notes and comments, etc. A few days ago, I noticed that when I open PDFs in Acrobat, they look blank. If I have text highlighted in the document, the highlight is visible but not the text. I've tried to open them in Illustrator and Photoshop to check if they are corrupt or anything like that, and even they appear normal. The issue seems to be in Acrobat. As mentioned, I've been working on these PDFs for weeks, so I can't afford to lose them. Please advise on how to fix it.I've attached screenshots to show what I mean - the one that it looks like in Finder before I click it open, and the other is what it looks like in Acrobat. Ps. I'm aware that this is an issue many other Mac users have and I've tried so

SInce support is so bad and overview is so bad. This might be posted in the wrong community. I am pretty sure it is, but cant seem to find the right one.I ask myself who is copying whom when it comes to worst customer service ever? Adobe Microsoft or Microsoft Adobe. Been 1.5 hours on hold, because two agents from somewhere cant figure out my account. The team keeps closing my open support tickets. There only suggestion is chaning settings so my computer and account gets vulnurable. That is a solution to a problem? For adobe it is!But back to the issue. On hold for 1.5 hours unitl the system kicks me out. Then you try to find help online as the last message tells me just to find out that the virtual assistant is a joke and drags you a gazillion of questions just to let you know, that they dont care about any problems and I should check out the community.  My next quesiton is, where will this community send me to get help. The customer run-around is a for real also at Ado

Hello,I have a form that I have to complete multiple times with different information.  There is a part of the form that will remain the same throughout all versions.  I completed the original version and I wanted to change the comments section of the form and when I try to delete the comments it does it showing the changes with red strike through lines through the text I attempted to delete.  I need to just simply delete the changed text without acrobat recording the changes at all.  I have tried searching on here and NONE of the information discusses disabling this feature and the same goes for when I search using Google. Please, can anyone help me to turn this feature off? Sincerely, Alisa  

how can i make a template that i can save and easily fill out on my ipad

It adds itself to any new Chrome profile, even with new Windows users. I've gone through a dozen different troubleshooting recommendations online and I cannot find how the extension keeps adding itself to new Chrome profiles. Somebody please explain. Otherwise I'll need to completely uninstall Adobe Reader on all of my computers (including work computers), never install them again, recommend to anyone I know that there's effectively malware on my computer from Adobe that can't be removed (and is behaving deceiptfully, as in, when it's removed, it's not actually removed), and maybe write a blog or post a video about the incessent unauthorized behavior Adobe is trying to ram into our Chrome experience. By the way, when I downloaded the Reader install, I unchecked the box to include the Chrome extension. So it just ignored what I asked, and now won't remove itself from my home. It's quite the non-consensual behavior here, and I never let anyone into my home again if they re

"You cannot open the application "Acrobat Collaboration synchronizer" because it may be damaged or incomplete.

I am using Acrobat web browser version, as I do not currently have access to the app. I'm working on a pdf I have saved to the cloud, and I closed the document, and opened it back up shortly after, and the last 45 minutes of highlighting had not been saved. The bit I did before that did though. I highlighted it again, and checked, and again it did not save. 

Hi, I just got Adobe for Google Drive, and it works well when I fill parts in English, but on the same file, filling the same way sections in hebrew, when I save the file, it doesn't save the changes, neither does it recognize them if I want to print the file.  Has anybody had this issue? how did you solve it? 

Hello, I am having a hard time editing a PDF in Acrobat. Whenever i press the edit button and click on the text I want to edit it just shows these two blue lines but doesn't allow me to click in the PDF text to edit it. It often says original font not avaiable switching to Myrid Pro. I am not sure if it's a different font is the reason why but I can not click in any of the text box to edit and have tried what seems like everything. I can add text but I cannot edit the text that is already on this PDF. What am I doing wrong?

My users are reporting that even when they turn the "show comments pane" checkbox off, the next time they open a document the setting turns itself back on and slows Adobe down so much it is unusable.

I am using Acrobat Pro version 2024.   I am new to Acrobat, so my question is probably very elementary.Initially I was trying to crop-off the margins from a Hebrew document. I did this successfully a few weeks ago. Anyways this time (after cropping-off the margins), when I tried to do SaveAs I got the following error:.....       "This document could not be saved. There was a problem reading this document (8)". I closed and reopened the same source document and tried to do a SaveAs (without doing any editing) -- and I got the same error.   I searched on the forum for "document (8)".https://community.adobe.com/t5/forums/searchpage/tab/message?q=%22document%20(8)%22&collapse_discussion=true However I did not see anything relevant to my situation.Any suggestions would be greatly appreciated.