Questions

Hallo, Ich habe vor einigen Tagen den aktuellen Acrobat Pro (Version 2025.001.20474) installiert. Bis dahin hatte ich mit Version XI gearbeitet. Durch das barrierefreie Publizieren mussten wir nun auf diese Version umsteigen.Wenn ich «Preflight» aufrufe, werden mir unter Profile/Standard keine Ergebnisse angezeigt. Ebenso bei «alle anzeigen». Oben habe ich «PDF-Standards» ausgewählt.Muss man hier erst Profile laden oder wie muss ich vorgehen? Bei der XIer-Version musste ich aktiv keine Profile oder Ähnliches laden.Über Hilfe würde ich mich freuen.

Panel at right side, which includes bookmarks and page previews, is sometimes stuck at full width and cannot be made smaller by dragging handle.

Hi there,  I create healthcare documents in a variety of languages that must be reviewed for accessibility for screen reader users before publishing. I have run into a problem with a document translated into Khmer (Cambodian) - this was created in Word and then saved as a PDF, but this problem is happening even when I create documents from scratch in Adobe. [I am using Adobe Acrobat Pro - version 2023.006.20380] The font looks perfect on the PDF page, but in the content tool, the text in the containers is showing up interspersed with diamond question mark characters: �. According to my accessibility team, these characters will not be announced accurately by assistive technology - meaning we're stuck.   I've tried downloading multiple types of Khmer fontsI've tried creating the document from scratch in Adobe rather than saving from Word I've made sure that the downloaded fonts are saved in C:\Windows\FontsI saw some potentially relevant advice to

Bonjour,Je viens d'enregistrer un doc Word en PDF et je dois absolument mettre les repères d'impression avant envoi chez l'imprimeur. Mais, les repères n'apparaissent que sur la page 2 et 6 et pas sur les autres pages du livre. Pourquoi ? Problème Word ou PDF ? Merci pour votre aide, c'est hyper urgent !!!

Hello, I have Acrobat Pro 2015 64 bit on a Windows 11 machine.When I click the preflight icon it opens the box but it is empty. It has the 3 icons at the top but if I click one a window poops up that says "unable to load user preferences" or something to that effect and it crashes Acrobat. I've included a screenshot of the blank preflight box. This tool worked flawlessly on my previous computer which had W10. I have all available updates, I've uninstalled and re-installed and also tried to repair the installation.  Any help is greatly appreciated.

I am running Adobe Acrobat Version 2025.001.20476 for Mac, and I have an active Acrobat Pro license.   A PDF that I need to use is secured using FileOpen plugin.    Everytime I try to open this PDF, it redirects me to the FileOpen download page.  I have installed the FileOpen plugin several times, and does not show up in my list of plugins under Acorbat / About Adobe Plugins menu. I have been working with FileOpen Support for a week now, and I they cannot figure out what is going on. Any help would be appreciated.

Does AI assistant use the data you ask it to analyse for learning, is it opens source or does anyhting you share remain only with you?  Is it safe to summarise confidential documents?

I'm preparing the last half of a form but for the life of me, I can  not get the 2nd line of a sentence to justify under the first.  This is highlighted in blue.  When I click on Prepare a Form, I see that there is a good amount of height that this second sentence.  What can I do to fix this?  

Adobe DC "Classic" installed by Dell.  (They will not support software)When printing to Adobe pdf from any windows application, the progress bar goes about half way and then it freezes.  The application freezes, too.It does not matter how large the file is.  I have to use task manager to end the process and the application.We have four identical computers, brand new Dell precisions - print to adobe pdf works just fine on the other three.  they are set up almost identically as far as software goes.  It only happens on this one.I have uninstalled and reinstalled AdobeConverting from a file seems to work just fine. (using the adobe application)All four computers have Vipre antivirus

Hi all and happy Wednesday!  Recently, a few files I have shared with staff come back to me with all comments locked, so I can't delete them unless I go through and unlock every single one of them. When there are 800 comments in one of 10 documents, that is not feasible! The staff don't know what they've done, but each one has been using the online function to add their comments, rather than the app, and then download the file to send to me. I assumed that all comments were auto-locked for some reason in this conversion, but some comments (maybe 3-4) were not locked, so I don't know what could be happening. Does anyone know how I can advise staff to avoid this? Or does anyone know if there is something I can turn off in the settings that would prohibit locking comments? Thanks a ton! 

Dear all,I have spent the last two hours creating an interactive PDF for my music theory students.I wrote all questions in Apple Pages (macOS 15.4.1), then exported the PDF and opened it in Acrobat.Using the Form tool, I added several dropdown menus and carefully crafted them to cover all the questions they will face in the examination. Out of the form tool, I checked for each one of them to work, then saved the document and also opened it in Preview, where I also checked for it to be working. Suddenly, the file got damaged and I cannot open it anymore. The error, in Italian, is Errore durante l'apertura del documento. Si è verificato un problema durante la lettura di questo documento (14).I absolutely have no time to remake this from scratch, especially if it will result in it becoming corrupted again. The file is attached below and I would appreciate if someone could help me diagnose what happened to it and possibly fix it in a way that I can use it again. Thank y

I am tasked to remove some very complex JavaScript from a PDF. I have no knowledge of JavaScript. Is there a way to remove all the JavaScript? 

When I run the Accessibility Checker or the Automatically tag PDF, it does not create the <document> tag.  Is this me missing a step, an incorrectly formatted Word (2019) file, or just an Adobe thing.  I know I can create a new tag, but when the PDF is several pages long I haven't seen an easy way to demote all of the existing tags into the Document tag.  Again, it may just be me doing something wrond and looking for advice here.

Hi everyone -Adobe Acrobat Pro version 2024.004.20272macOS Sequoia 15.5 As of a couple of days ago, Adobe Acrobat Pro has ceased highlighting the terms it finds when I do a search within a documentThese documents have all been processed using OCR within Adobe Acrobat ProI have not changed any settings Is there any settings I should look at that perhaps were changed somehow that would cause this issue?Any advice on how to fix it? Thank you

Have a user who gets error message each time they launch MS Word:“Custom UI Runtime Error in Acrobat PDFMaker Office COM Addin. (X) An error occurred while calling the callback: “GetImage.”  This is a Windows 11 (22H2) device with Acrobat DC 23.008.20555 and Microsoft 365 Apps for enterprise - en-us 16.0.17126.20190 installed.  We have tried repair of both Acrobat and Office.  When that didn't work, uninstalled Acrobat and ran AdobeAcroCleaner_DC2021, then reinstalled. Still no joy.  Any solutions short of creating a new profile for the user or rebuilding on a new image?

I don't recall when it started, but seems to have gotten progressively worse.  Whenever I switch tabs or click any menus (top or shortcuts), the spinning wheel appears for 3-5 seconds, then allows me to proceed.  It rarely crashes, but the spinning wheel delays are so frustrating.  Hope there is a solution.  Technical details below. TIA,Scott  

Hi,I have been using Acrobat to essentially create scaled drawings for room layouts for some time now and the font for the measurement tool has always been the same Arial-looking style. I was in the middle of working up a drawing today and out of nowhere the measurement tool font style changed to a Courier-looking style. I was looking online at how to change it back to match all of my work on the document and everything is telling me that the font style for the measurement tool cannot be changed. I am at a loss here. I am currently looking at two different measurements on the same document that have different font styles and I can't seem to do anything to fix it. I was wondering if there was an update or something but I did an update quite a while ago and there was a long process involved with installing the update which I did not go through today so I'm doubtful of that. I would rather not redo all of the measurements that I have already created to match this weird new font style so a

I read all the relevant posts, but none worked for me. I'm Using Adobe 2025.001.20476 and Mac OS Sequoia 15.4.1.Brand new to Adobe, self-publishing my 3rd book, and need help 🙂

Hi again Nesa, You have provided a solution for selecting only two from a list of checkboxes. And for that, I thank you. Here is the script you have provided ...var boxes = []; for (var i=1; i <=7; i++) { boxes.push(this.getField("CB" + i));} var offBoxes = boxes.filter(function(f) { return f.valueAsString === "Off";}); var readonly = (offBoxes.length === 5); offBoxes.forEach(function(f) { f.readonly = readonly;}); But the requirement has changed. Instead of Select only two from the list, it is now Select at least two. How would the scipt be if this is now the requirement. Thanks.

After a clean installation of Windows 10 am I reinstalling my ADOBE products using Creative Cloud. Unfortunate does Acrobat DC fail installation error information:Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s)    ----------- Payload: Adobe Acrobat DC 18.11.20055.0 Adobe Acrobat\Setup.exe_18.011.20055 -----------  ERROR: DW071:  ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

I'm using Acrobat Pro subscription. I added a few OSG layers to a pdf and want to rearrange the order. Instructions say to click on a layer and drage. I do this and they don't move and a circle with a line appear. In the properties none are locked, in security everthing is off. I haven't knowingly done anything to set any locks for any of them. What and where to I look to change this and/or why is this happening?

Preflight panel is opening, but not showing anything. I've already tried to reinstall Acrobat and the security checkboxes. Please help. Thanks!

For the past several days, whenever I open a photo or document in Adobe Acrobat, I get a message when I'm trying to close it. Even if I have not made any changes, it says there are unsaved changes to the item, and do I want to save them or discard them?I am using Creative Cloud Desktop on Windows 10. Can anyone tell me why this is happening, and how I can make it stop?

I have the below javascript to calculate total time in a PDF form.  The start time and finished time are two separate text boxes that are filled when the user pushes the approriate button for the start time or finished time or the use can manually enter the time.  When the text boxes are empty, the TIME.TOTAL text box returns 0:0.  If I press the start time and/or the finished time buttons, then the TIME.TOTAL text box returns NaN:NaN.  I am relatively new to javascript. var timefinished = this.getField("TIME.FINISHED").value; var timestarted = this.getField("TIME.STARTED").value; var datetimefinished = new Date('1970/01/01' + timefinished); var datetimestarted = new Date('1970/01/01' + timestarted); var difflnMilliSeconds = Math.abs(datetimefinished - datetimestarted)/1000; // calculate hours var hours = Math.floor(difflnMilliSeconds / 3600) % 24; difflnMilliSeconds -= hours *3600; // calculate minutes var minutes = Math.floor(difflnMilliSeconds / 60) % 60

We just switched over to the continuous release (version 2025.001.20474), and we're now required to sign into Adobe Acrobat every day, sometimes multiple times a day, when we open a PDF. Since our organization requires 2FA for all logins, this is a major pain in the you know where. Is there a way to minimize how often you have to sign in? Our IT department claims that it is Adobe's fault, however, most of us tend to not trust what they tell us.