Questions

I purchased Adobe , which was specifically acquired to allow installation across multiple computers in our organization. I am the IT Administrator responsible for managing these licenses.The issue: When attempting to install the software on a new computer, I receive an error stating "The Serial number is already in use by the maximum allowed computers. You need to deactivate another computer within 24 days to use this product." all the installed software (since 2018) wasn't signed in, just installed. since 2018 many employees left and had new arrived and never had problems.Adobe support told me that I should deactivate the software for every employee that leave from the 'Help' menu, but there was no option to do it (picture attached). the support guy just repeat that this is EOL product and he cannot help.Since the activation check occurs online against Adobe's servers (we don't have a local license server), Adobe must have the capability to see which machines are counted against

Does anyone know if we are able to pick the columns we need in the "in progress" section of the agreements? It's highly frsutrating that is shows me as the sender and not the receivers details. I'm signed into my own account so of course I'm gonna know I sent it!!! I can't see what my colleagues have sent so that column is extremely useless. TIA

Hello! I am having an issue with sending out an adobe form through e-sign with javascript prompts to hide/show fields based on certain check-boxes being checked. In the form itself everything works fine, you check one of the boxes and certain fields are made visible while others are hidden, to make it as easy as possible for someone to fill out and not mess up. However, when sending this through Adobe Sign, none of that works as intended. All the hidden fields are visible, and the checkboxes do not work as intended. Is this just something that cannot happen, or am I doing something wrong?

Hi. I am using the Acrobat mobile application. Apparently, if I underline content in a PDF, the app does not give me the option to “Save” to the cloud, so that the underlined content is saved in the document, and I can view it underlined from another device (the desktop app, for example). This can be done from the desktop application. Does the mobile app not have this option or is it done differently?

Hello, I've been trying to check whether a pdf is searchable, and if it's not, automatically do OCR Action to the document. Until now, I've found two ways of doing it (not efficiently). My question is about the function search.available. I read in the Acrobat JavaScript Scripting Guide that the function can determine if searching is possible. But when I used that to a pdf that is unsearchable, its result was confusing. It said "true" even though it was clearly false. I'm very new to JavaScript, can you guys show me how to use the function in a correct way? Or do you have any idea on how to check whether a document is searchable other than the activation of Read Out Loud function and search for specific word(s)? Thankyou very much! 🙂

Hi, I am trying out calculations in Acrobat Pro and I am running into an issue with a calculated field that seems to have the correct value but is displaying the value from another calculated field.  I say it seems to have the correct value because when I click into the field, it shows the value I expect and calculations that are dependant on that field seem to be calculating correctly.  The save_fort_con field in the attached pdf is showing 3 when it should be showing 1 as it is a direct  reference to the att_con field. It seems to be displaying what is in the save_will_wis field which is coming from att_wis. There shouldn't be any issue with calculation order as these are completely different sources of  data. I have been copy/pasting calculated fields to save a lot of effort on this complex form but maybe that is not good practice? I don't see how that could be the problem but it's possible.  Any help would be appreciated. 

Hi there  I am trying to convert word to PDF and some of the text is pulling accross jumbled. This only occurs on my computer as my college can do it on his and it comes accross fine. Using Markpro font. I have checked for updates, uninstalled and re installed app, checked fonts are installed but still no luck. any ideas?  

Hi experts, i was working on this form and ran into issues i cannot figure out whats wrong, and i would like another opinion on it, is there a way to minimize the lag when spawning pages?, i have tried the validate tab, but it doesn't seem to make a noticible difference. Also on P2 my document function doCal(); works on all other pages but gives an error on P2, and i dont see any errors. I attached the PDF below thanks

I switched from PC to mac a few months back with a new mac book pro. Ever since, i have not been able to highlight on pdf's which I do a lot. And its getting really annoying. I can't find any articles or discussions that pertain to my issue - which is that it simply doesn't hightlight. I select the text, and it will be boxed like its highlighted, but nothing happens. Can't change colors, just nothing happens. What am I missing here? This is what i run into all the time.

I'm in acrobat pro and getting this when I run preflight there are no options, then I get an error: unable to copy the user specific settings -- then program crashes. I've uninstalled and reinstalled acrobat. I'm on windows 11 - latest update. Any ideas? Thanks 

An co-worker has a problem trying to redact single lines of texts on a confidential document. The redaction function keeps blacking out all text boxes in the document, which is not what he wants. Not even redacting via "Find text and redact" is able to detect the text he needs to redact. He tests it on any other file, and the redaction function works fine. It's only one one type of PDF file that it's not working. My question to Adobe is how to resolve this issue. 

I have the subtotal adding to the next row's Amount field to get a new Subtotal. But the future subtotal fields add the blank amount, and i want them to be blank until i add a nother Amount field number.  

    How do you save this as a permanent setting so that you can scroll quickly as opposed to the slow scrolling which appears to be the default setting?  I am using Acrobay Pro 9.5.5.Every time I select it under View - Page Display it resets when I open a new pdf.

I've been using the edit text option in Acrobat DC for many years, and although it could sometimes be unpredictable, in general it worked ok. Lately though, edit text seems to have gone crazy. When I add a new block of text it defaults to right align justification regardless of what I set before hand and, if I add a character like an exclamation mark at the end of a sentence, it moves it to the beginning of the text. I've tried it with different fonts and get the same problems so it isn't font specific. Anyone else had this problem and found a solution? 

Buenas, estaba editando un pdf, eliminando ciertas páginas para agilizar la impresión, y cuando lo guarde, aparecen varias lineas en todas las hojas y no se porque es. Adjunto foto de como se ve. 

Hallo,ich nutze seit längerer Zeit erfolgreich die KI-Funktion des Acrobat Readers.Nun wird mir der Button für den KI-Assistenten leider nicht mehr angezeigt.Ich habe das Abo für die KI-Funktion gekauft. Online funktioniert der Service auch, nur halt leider im Acrobar Reader auf meinem Windows 10 Rechner nicht.Eine Neuinstallation habe ich bereits versucht, hat leider nichts gebracht. Bitte um Hilfe 🙂

I am creating a form for a design company; there are several radio buttons that are required for submission. I want to create a button that when clicked, shows nothing if all required radio buttons are selected. If required radio buttons have not been selected, I want a pop up stating "Please select all required radio buttons" to appear. I have searched forums for days and nothing seems to be working properly.

 Hello, I have an unusual issue. Our training team uses MS Word to create job aids for our staff. They set an inline image in Word, typically a screenshot of a UI component, and add a border to the screenshot. This is so that the image is more distinct from the page background for sighted users. They properly alt-tag this image and correctly PDF the document from Word. However, Acrobat adds (rectangle) to the end of the alt-tags for each image. It does not matter if they use the fixup "mark all non-structure elements as artifact." It doesn't matter if they artifact the rectangle border in the content panel, either. Every image where they have added a border has (rectangle) automatically added to the alt-text. Thus, users hear "[image description] rectangle" and because this is confusing, our training team is manually having to edit each alt tag to remove (rectangle). Is there a fix for this? I suggested doing the image prep work and adding a

Dear Adobe Support,I am encountering an issue where certain PDF files downloaded from the web open correctly in web browsers such as Google Chrome, but fail to open in Adobe Acrobat Reader. When attempting to open these files in Acrobat, I receive the following error:"Adobe Acrobat Reader could not open [filename] because it is either not a supported file type or because the file has been damaged."This issue affects multiple PDF files from various sources. I have confirmed the following:The files are fully downloaded and saved with valid .pdf extensions.They open successfully in Chrome, Edge, and other PDF viewers.I am using Adobe Acrobat Reader version 25.001.20467.Acrobat Reader is up to date.Disabling Protected Mode does not resolve the issue.Re-saving or printing the file via Chrome fixes the problem, but that is not practical for high-volume use.Given that these PDFs work in other viewers, I suspect Acrobat Reader may be overly strict with certain web-optimized or slightly nonstan

I’m working on a large project with two interactive documents, both created and made interactive in InDesign. They need to be combined into a single PDF for display on one iPad at a trade show.When I try to merge them in Acrobat, I get the following message:"Any form fields that have the same name in the merged documents are now merged into one field. If you want the values in these fields to be unique, then you need to create a PDF Portfolio instead of merging the files. To create a PDF Portfolio, choose File > Create PDF Portfolio."The issue is that after merging, I lose the navigation interactivity we carefully built. I tried using a PDF Portfolio, but I also need to add a cover page that links to both documents so the final output feels like one seamless, interactive experience.I’ve also tried renaming the buttons and form fields, but that hasn’t solved the issue.Has anyone encountered this and found a workaround? Ideally, I need a single, navigable PDF that retains all interact

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I made a simple stamp with two words and everything is good except that it's vertical instead of horizontal. I don't want to rotate the stamp every time I place it, so how do I change the stamp itself?

So I suscribed to the service of AI Asisstant for Acrobat Reader, and it does not work as it should. Unfortunately I have been wasting hours with the support team trying to figure out why on Earth does my desktop version of the software throws the error "This feature currently only supports files with less than 200 pages", when the product description in https://helpx.adobe.com/acrobat/using/prerequisites.html, updated on February 2025, clearly states that it can handle files with up to 600 pages with a size of less than 100 MB in either nglish, French, German, Spanish, Italian, Brazilian Portuguese, or Japanese. My files follow all the requirements, I tried uninstalling, reinstalling, signing in and out, using the "clean up" application, support has supposedly "made changes" to my account, tried the Acrobat Reader Pro version and much more and the problem is still the same. The irony here is that only the web version of Acrobat Reader does handle my documents that are +200 p

Hello, This update was automaticlly applied yesterday, and all of a sudden when i edit a PDF and move the text from it's original place it vanishes behind some invisible layer, this has never ever happend before. If i for example, change the font, or BOLD and back then it pops back when i put the moved text back in it's original place it just comes back again, like i said it started when this update was applied, and has never done this before. I added a file for reference, thank you

I've been using the drawing tools to mark up a PDF, including the text hightlight, lines, rectangles, and ovals.  They were working just fine but suddenly new rectangles and ovals remain invisible after drawing them.  I can click in the area where they were placed and an outline box appears to let me edit their settings but they still remain invisible.  Changing the properties including thickness, colour, fill, etc, none will change this behaviour. The existing rectangles and ovals are still visible but not new ones.  I've tried on other documents and cannot create new ovals or rectangles.  Lines, arrows and other annotation tools seem to be still working.  I tried rebooting my pc and also the "Repair Installation" and still not fixed.Using Reader DC version 2019.010.20069