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Participant
October 29, 2023
質問

Why am I still deducted one month’s payment even though I have canceled my free subscript?

  • October 29, 2023
  • 返信数 1.
  • 516 ビュー

I turned on the free subscription on October 22nd and canceled the free subscription plan on the same day and received a cancellation email. However, seven days later on October 28th, I still received a monthly bill.

このトピックへの返信は締め切られました。

返信数 1

Participant
October 29, 2023

Until now, the customer service phone keeps saying it is not during working hours, and I have not seen my refund information.

 

Eric Dumas
Community Expert
Community Expert
October 29, 2023

Did you contact your local sales team? 

Contact us (adobe.com)

Is your account showing the cancellation? https://account.adobe.com/