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DWT-IT
DWT-IT
Participant
April 1, 2026
質問

"you are trying to open a sharepoint file configure the storage connector"

  • April 1, 2026
  • 返信数 3.
  • 41 ビュー

Getting the above prompt, how can I disable this ?

 

I don’t want to add my sharepoint libary to Adobe, I want adobe to do its job and just open the PDF.

    返信数 3

    powerful_protector12831
    powerful_protector12831
    Participant
    April 2, 2026

    Exactly the same issue here, we’re rolling back to the last v2025 which seems to work fine.  Something must have gone wrong with the 2026 release.

    S
    Adobe Employee
    sanchij95032186
    Adobe Employee
    April 1, 2026

    ​@DWT-IT : Thanks for reporting the issue!

    Few queries:

    1. Are you using Online Sharepoint or on-prem ?
    2. can you please share video of workflow?
    3. Please share fiddler logs as well.
    4. Are you able to open the same file from web in Acrobat app?

    Thnaks

    Sanchi

    T
    Tariq Dar
    Legend
    April 1, 2026

    Hi @DWT-IT,


    Thanks for reaching out. And sorry for the troubled experience.
    Please let us know when you get this message. Is it when you open a file from SharePoint, or does it happen even when opening a file saved locally?


    In the meantime, could you try the following and let us know if that helps:



    Turn off SharePoint / Online storage integration


    1. Open Adobe Acrobat

    2. Go to Edit > Preferences

    3. Select General

    4. Uncheck:

      • “Show online storage when opening files.”

    5. Click OK


    If the issue persists, please share a video of the issue and help us with the following:


    ~Tariq

    DWT-IT
    DWT-IT作成者
    Participant
    April 1, 2026

    This happens only when opening directly from sharepoint, We use sharepoint as a mapped drive this has only been a problem since the latest update from adpbe. it seems there is a new feature within reader that I just want to turn off. 

     

    Version is latest 2026.001.21346

    Windows 11 fully up to date.

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    April 1, 2026

    Thanks for the quick response, ​@DWT-IT.

    Have you tried the preference I mentioned above? If so, let us know if that helps at all.
    In the meantime, i trying to check this with product engineering.
     

    Few queries:

    1. Are you using Online SharePoint or on-prem?
    2. Could you share the video of the workflow?
    3. Also, is it possible to share Fiddler logs
    4. Are you able to open the same file from the web in the Acrobat app, https://acrobat.com/ ?
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