Adobe agreed not to charge Jan/Feb after cancellation, but I was charged for both and support is blocked

Hi, I contacted Adobe support on January 19, 2026 to cancel my subscription. The agent told me everything would be canceled and that I would not be charged for January or February.

However, I can now see that I was charged for both months by Adobe Inc.

My Adobe account currently shows no active plan, and when I try to contact support again, the chat says I need an active plan to speak to someone—so I can’t reach billing.

Can an Adobe staff member/moderator please help escalate this to Billing/Refunds, or provide a way to contact support for a post-cancellation billing issue without an active plan?

Thank you.

(I can provide dates/amounts privately if needed.)