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November 9, 2012
Answered

Adobe Server Problems

  • November 9, 2012
  • 3 replies
  • 1495 views

Last night around 7PM Pacific Coast Time, and again this morning (11/9) from 7 to 9 I was unable to log on.  Site just said - site unavailable.

Check by e-mail with person in Florida and he had same problem.

Is Adobe on top of this problem?  If they are going to have a scheduled maintenance would be nice to know in advance.

    This topic has been closed for replies.
    Correct answer TerriStone

    The issue has been resolved.

    3 replies

    TerriStone
    Adobe Employee
    TerriStoneCorrect answer
    Adobe Employee
    November 10, 2012

    The issue has been resolved.

    the_wine_snob
    Inspiring
    November 12, 2012

    Terri,

    Thank you for the update on the forums. Again, I was gone, so missed some of the issues.

    Appreciated,

    Hunt

    Jacob Bugge
    Community Expert
    Community Expert
    November 12, 2012

    Bill,

    Some of us missed all the fun, even without being gone.

    Phillip M  Jones
    Inspiring
    November 10, 2012

    Yes  I had issues two different days. Only this evening has it finally settled down. You could read but it would take up to 3 minutes for a thread to come up . If you tried to sign in you got the message site unavailbe and a lot of chinese/Japense/korean text.  I could sign in to adobe com and stay signed . But going back to forums I still wasn't signed in. So obviously it wasn't the sign in Server.

    Would somebody light a Fire under Adobe and get them to Fire Jive and come up with a different system.

    Jive has been a Joke since its been implimented. We for about a 6 months period evething was going relatively smooth. Then Jive updated some software and John had to go to Jive headquarters and figure out what the mess they created was and show them how to fix it. Ever since then we've had periods where we can't sign in, can't load page to even read, we can sign in throgh adobe .com and be signed in to forums, or sign into Adobe.com and not be singed into forums.

    TerriStone
    Adobe Employee
    Adobe Employee
    November 9, 2012

    There is an issue with Adobe accounts at adobe.com that is preventing users from signing into forums. The forums themselves are not at issue. You can read the forums without signing in. Teams are working on resolving the issue and we hope to be fully operational soon.

    Thanks for your patience as we work through this.

    November 9, 2012

    OK, thanks for that info.  Yes I could read them and saw others could were signed in to respond so knew it was not system wide.