RoboHelp

Hi All - What would you suggest is current best-practice for providing searchable/browsable RoboHelp output for use offline?We currently generate Responsive HTML output from RoboHelp for the help/reference system for our products.This is generally dumped onto the local filesystem when a customer installs the product, and they then use a web-browser to access it. Typically, this would be on a maritime vessel with no internet access.For years this has worked satisfactorily, but more recently we have been encountering problems which are preventing the help from working correctly. Specifcally, most of these issues seem to be linked to browsers blocking cross-origin requests (see attached image). This manifests itself as menu links not working, searches returning zero results, and books failing to display linked topics.The output all works fine when served over http, but we need it to be accessible locally from the filesystem.We are running RoboHelp Classic 2019 (update 14) and most of

I'm using RoboHelp 2019.0.14 and when I generate Printed Documentation, the PDF Output does not show any of my images, which are svg files. 

Hi. I'm using RH2020.5.71 on a Win10 machine. This is a weird one. I duplicated a topic in RH, Add_a_New_Communications_Manager_Cluster.htm, and saved it with the same name to a different folder. Then I realized that I hadn't followed my own naming convention and deleted it. During the deletion, RH crashed. No biggie. I started it back up, duplicated the file again, renamed it to Add_New_CUCM_Cluster.htm and saved it to the folder separate from the original.  The problem arises when I perform searches. That duplicate file I deleted (Add_a_New_Communications_Manager_Cluster.htm) continues to show up in search results, and clicking it causes RH to crash. It is not in RH's file structure, Topic List report, or my Windows Explorer, yet it continues to appear.  How can I get rid of this if it doesn't actually exist?

Hello Everyone, I cannot get my alphanumerica lists to "Start from 1" or "Start from a." when importing my Word document into RH2020 version 5. The lists have no problem starting over from 1 or a in the Word document. But the lists within the same topic or chapter are continuous in the output when they are imported into Word. Any help or suggestions would greatly be appreciated. Thank you, Ken 

I recently migrated from RoboHelp Classic 2019 to 2020. I'm having an issue with topics that have conditional tags at the topic level and at the content level. For example, Topic 1 is tagged for Audience 1 and Audience 2, but not Audience 3. Topic 1 also has tagged text that is specific to Audience 1 and different tagged text that is specific to Audience 2. The expected behavior is that the builds for Audience 1 and 2 should have Topic 1 with the corresponding audience text. Topic1 should not show in the build for Audience 3. What happens is that Topic 1 is in the builds for Audience 1 and 2, but the text for both audiences show in the topic. If I remove the topic level conditional tag, then the proper audience text appears in the builds for Audience 1 and 2, but then Topic 1 is included in Audience 3 build and you can search for it and find it. Any ideas what the issue is? The builds worked fine 2019. 

I am using RoboHelp 2020.5.71 to generate Frameless help.  I didn't notice this issue before, but a user reported today that clicking the Print button from the Frameless help opened a blank Print Preview page.  I tested using Chrome and Edge. I am now seeing three scenarios: 1) the preview displays as expected using the correct style sheet, 2) the preview displays the correct content but the correct style sheet is not applied, 3) the preview is blank.  I am seeing mixed results for the same URL (topic).  I can click the Print button one time and get the correct preview.  I can close the preview window without printing the page, click the Print button again, and have the system now display a blank preview for the same URL (topic).  Is anyone else seeing this?  Any resolution ideas?  Thanks! 

Hi.  A question for the forum. I select background image for the layout and generate WebHelp.  My image is not showing up.  I look at the layout.css file that is generated and it shows background-image: url(Fusebox logo.jpg);  Notice ther are no tick marks around the image file name.  Chrome Developer tools complains as Invalid Property Value. If I add tick marks around the file name manually in layout.css file like background-image: url('Fusebox logo.jpg'); it works and the image shows in the browser and Developer tools doesn't complain. Is this a bug in Robohelp Patch 5?  In Robohelp patch 4 it adds the tick marks around the image name and works as I have an old project that is generated in patch 4. If anyonme thinks it is a bug is there a way to remove patch 5 and revert to patch 4? Any way to submit a bug? Anyone who can help please advise. Thanks Kevin

In RH 2020, I am unable to see the Settings gear for publishing to Responsive HTML5. I successfully generated my output, but can't figure out how to publish it. Attaching a screenshot to show what I'm seeing.  

Hello,all my project are made with RH classic 2019.we release a new version this month. I don't want to take the risk to migrate if possible.I can't find download links to this version. I would like to migrate later, when I've lesser time constraints. is this still possible?best regardsOlivier

I am using RH 2020, update5.  I have a Responsive HTML5 layout using the Charcoal Grey skin.  I see the Expand All/Collapse All buttons on the desktop layout, but I need to have these buttons on the tablet and phone layouts, too.  Can this be done?  If yes, how, and thanks!  I'm fine with using a different skin if necessary.  Yes, I know the equivalent can be accomplished using a Frameless layout and skin, but we are having too many performance issues with the Frameless layout and I need to try something else.

Hi,I have connected Azure DevOps without any error to my project. When I hit check in (this is the first time) the dialogbox is empty and no files o check in. Anybody know what the problem is? Thanks

Hello All,I have few queries regarding the usage of RHCL utility. The following are my queries:a) Can this utility be run stand alone, i.e without installing the Robo-Help or it is always required to install the entire Robo-Help to run this command line utilityExample:RHCL D:\sukanta\workings\projects\VSTS\RoboHelp\PCC_Contract\PCC_Contract.xpj -l "WebHelp" -o D:\sukanta\workings\projects\VSTS\RoboHelp\OutPutTestb) Is there any licensing cost is involved, if we want to use RHCL only to build the output from the sourcec) If RHCL is not the proper choice for the purpose, is there any standalone command line utility available to only compile the RoboHelp source code to generate the output with out complete installation of RoboHelp. If such utility is available please let me know along with the licensing detail

Hi, Firstly, I am very new to Robohelp so please fogive my ignorance. I have an existing English Help project which I have successfully translated to Spanish. When I open the translated project, there are a few items which did not translate. The Index is still in English. Should this also be translated when I translated the project ? If not, hold do I handle the index in the Spanish Help ? thanksDave

Dear AllI have recently upgraded to Robohelp 2020 from Robohelp 10 so a big jump.    Mostly I am getting my round the changes but one thing that I cannot solve is that all conditional tags are showing the text in the wrong style.  I can see that I can change the colour of tags (which I do not want to do) but not how to make it the same style as the rest of the paragraph.  They are showing up as blue and very large, whereas I want them to blend in with the rest of the topic.I have found that there are certain words or groups of words that are also not in the right style and are randomly very large.  I can fix them one at a time which is time consuming but do'able but the tags are always large even if I create a new one.Any ideas?  Many thanks

hi,i'm using the 2020 version of robohelp and after compiling my help it contains some dirty characters like à in place of à and others similar. do i need to set something before compiling? maybe Italian characters?tks daniela

Hello, I am looking into working with the Responsive HTML5 output for the first time and I'm wondering how best to check that my project will display correctly on all devices. I want to be able to check that everything works before handing over the project to developers for publishing.Is it as simple as resizing the browser window on the PC to simulate a tablet or smartphone? That seems too easy! I've tried copying the output files to my smartphone file system and opening it from there but it doesn't display properly - should that work if the project is correctly formatted? Or do I need to publish it somehow so I can view it online and check that it adjusts to whatever device it is displayed on? All advice appreciated, thanks. 

I'm getting an unknown error in Word and haven't been able to pinpoint the cause. I get this when I try to open the Word output:My other projects are fine, just this one. Also, the HTML output is fine (I checked each page). I did some testing by changing the CSS with a project that works, removing the link to a template (same template as the working projects), and adding individual topics to a test TOC. This last test with the TOC showed some success. A topic without a variable was successful. However, removing variables from other topics that failed previously was randomly successful. I'm using 2020.5.71. When I checked for updates, I got 2020.5.0, which I did not install.

Hello RH Community,We just upgraded and find that RH2020 is not recognizing most paragraph returns when importing Word documents. After completing a paragraph, we normally would hit Enter 2x. One to get to the next line and another to create a space between paragraphs. We are finding that RH2020 is not recognizing the paragraph return so there is no space in between the paragraphs. It also happens between other styles.  We tried just increasing the spacing after or before the styles. But this would require us to have a different Word document version for RH; one without paragraph returns. Is there a RH tool for paragraph formats for before/after spacing where RH would keep on ignoring where there is a paragraph return in Word but provide spacing before or after the paragraph? This would happen within RH after importing the Word document. It might be difficult to get people to change how they naturally create paragraph spacing in Word. Your help trying to find a solution would

My team is trying to use GIT Collaboration for the first time.  I have a GIT account, SSH Key, and a created project pushed to GIT using a Private Enterprise Repository.  When I go to Connection Profiles and fill out the dialog box, I am getting an error message when I navigate to my SSH Key.  Does anyone know how to resolve this?

HI, I am facing this error while trying to generate an Output from the project which i had imported using earlier version of Robo Help. Any help on this error is very much appreciated!!!!

One of my team just changed her system (Windows) password which gives us access to everything within our network (Including Bitbucket).  She can no longer access Bitbucket from RoboHelp so she can't commit, push and pull from RoboHelp.  MACOS BigSur Version 11.5.2. RoboHelp 2020.5.58 We tried these steps: 1. At first she was getting this message when she tried to pull from within RoboHelp. It did not prompt for a new password though. Note:  When logging into Bitbucket directly she has access.  2. We tried removing the connection profile and re-adding in RoboHelp. 3. We have tried editing the keychain passwords (one for Onesource and one for RoboHelp ). 4. Then we tried uninstalling RoboHelp and reisntalling.5. She cannot clone the project in RoboHelp (It did not prompt for a password and no error messages).   

I was  creating an online book when I noticed that the Table of Contents window overlaps characters in a topic titles when the windows is not long enough.  I never saw this issue in previous versions. I know this is not a show stopper but then I haven't published the book yet either.  Can anyone tell me if this issue will be resolved by development?    

I am new to using RH2020, but previously used RH2017. I have a master glossary that I want to use for all my documents. RH2020 will only import a small fraction of my glossary (doesn't even make it through letter C). What can I do to import my entire glossary? I've tried adding it to the document on the back end, I've tried starting over, I've tried attaching it in the Output options (I can't even search for it there). 

I recently started using Robohelp 2020 Version 4. I mostly work with CHM. After upgrading the robohelp project to 2020, I noticed a sharp decrease in the chm size from 13678 KB to 8400 KB. Has anyone else has noticed this decrease in chm size? Is there a reason for this, maybe something to do with mprovements in robohelp? Also is there a way to compare two chm files with robohelp? I did test the help file thoroughly, the content seems to be all there, and context sensistive help is working.  

Hi all,I use RH 2020 and I am looking into what version control does. As far as I understand, version control saves every version of the document so multiple people can simultaneously work on Topics. We have 2 authors. However, we will probably barely edit Topics within RH. We will most likely use Word documents as our 'source of truth'. The Word docs will be imported into RH > from there only minor things are edited within RH.At the moment, I use an excel sheet for our version control. In this excel sheet we track: 1) when a document was last updated & by whom, 2) when a document needs to be reviewed again, 3) what has been changed per version. I was not able to find answers to the following questions:1- Is version control useful at all if there's only 1 author?2- Is version control useful if we don't edit Topics in RH, but we use Word docs as a source?3- Is it possible to set reminders to review a Topic with RH version control? i.e. set a reminder 6 months into