RoboHelp

This apparently has been a long-standing issue.   I ee a prior post on the subject here in relation to RH 2019 but I see things have not changed since then. This is a defect in the product and I think a fix should be a high priority. The problem:  We have multiple authors working on th same RH project.   I use MacOS, the others are Windows.   In the output presents you currently must enter a full pathname for the favicon and the output directory fields.   If you try to enter a relative path name (such as "../output/pub1/") you actually get an error message that this is not allowed. On the Mac full pathnames start with "/" and on Windows it starts with a drive letter like "C:/".   So Mac Users and Windows users cannot use the same presets. More than that, if the output directory is in a user directory, the path name will include the user directory root element.   So presets cannot be shared for that reason as well.   The soluti

Hello, From my experience, the tags <b></b> or <i></i> are not rendered into the PDF output. Therefore I created a style 'Bold', which creates a <span> tag in the html source code each time I need to bold a word. I think that <span> tag can be annoying when exporting to the Xliff format for the translation agency.  Indeed, in the translation tool, the xliff shows very long <source> tags with ids that make it quite unreadable... ----------------------------------E.g.  <source xml:space="preserve" xml:lang="en-US"><g id="/html[1]/body[1]/p[3]/span[2]/" ctype="x-html-span" equiv-text="span text"><g id="/html[1]/body[1]/p[3]/span[2]/span[1]/" ctype="x-html-span" equiv-text="span text"><g id="/html[1]/body[1]/p[3]/span[2]/span[1]/#text[1]/" ctype="x-html-text" equiv-text="text">Hello</g></g></g><g id="/html[1]/body[1]/p[3]/span[3]/" ctype="x-html-span" equiv-text="span t

Our RoboHelp project is under source control and ideally we would like our generated output to appear in a folder relative to where the .rhproj file is located. Robohelp 2019 does not allow relative paths, which is a pain if multiple writers are working on the project (they have their own copies, and the project is under source control). Any workarounds other than a directory symbolic link?

My question involves importing a FrameMaker or RoboHelp project into Madcap Flare.In the past, I produced my documentation as follows:* Content was generated in FrameMaker. A PDF was generated using FrameMaker.* RoboHelp was linked to FrameMaker. Content from FrameMaker was automatically updated in RoboHelp. WebHelp was generated using RoboHelp.The content in both FrameMaker and RoboHelp was identical.I now want to import that content into Madcap Flare. Here is my question:* Is it better to import the content from FrameMaker into Flare? Or from RoboHep into Flare?In other words, what are the pros and cons of each option?Thank you for any comments you can provide!Keith

Hello Team,My teammate and I need to collaborate on a couple of projects, and want to start using RH2019 (Reimagined) and SharePoint Online for source control.Source RH version: RH2019 (Classic)New RH version: RH2019 (Reimagined, V2019.0.14, the latest patch)SharePoint version: Office 365 The following is some information and issues we have run into during the Connection Profile creation:We upgraded the project to RH2019 (Reimagined).We made some CSS/Master page updates, generated the Responsive HTML5 output and decided to upload the project to SharePoint. We consulted with the RH2019 online help doc (https://helpx.adobe.com/robohelp/user-guide.html/robohelp/using/sharepoint.ug.html) and determined that we first need to create a Connection Profile to establish our connection to SharePoint.When we attempted to create a Connection Profile, we experienced different results. I am able to sign in to SharePoint and create a connection, but my teammate is NOT and received an error t

Greetings, I use Adobe RoboHelp Classic 2019.  We use .chm as our primary output and for some other requirements, we also print the project in MS-Word. Recently, I noticed some of the chapters aren't getting included in the Word output.  Does anyone have any pointers as to what may be the reason? Regards,Ranjit 

Hi - I am new to Robohelp. With individual subscription, will there be any issue if I want to uninstall and then reinstall?  

I know this has been discussed a few times but I had trouble finding the solution to my question. If it has been answered kindly send me the link to the solution. I am using Robohelp2019 and am wanting to add a button that will email the URL link to a topic page. I've tried solutions that return either the name of the htm document or gives the path to the document on the server. I am wanting a link to the URL where the recipient can click and be directed to that particular page of the manual. Thanks for your help.

Hi, Everyone. What is it called when you set a specific topic to open first? Not "default topic," which it may have been called in a much older version of RH. I'm looking for this in the RH User manual, but can't find it. Thank you! 

Hello,I am not sure if I am just missing a step here.  I am using the mac RH 2020.3.36 build.  I use git (bitbucket) for versioning control.  After deleting my merged branches on bitbucket, I am still seeing them as available branches when i go to Collaborate > Switch Branches.  I have tried the refresh button, Status Refresh, and closing/opening the app. Is there some profile file that i need to edit to remove these deleted branches from the dropdown? 

I created an Online type TOC with Sections and "sub" sections. When I output a Word file with that TOC, the top-level sections come through as Heading 1s as I'd expect, however the sub-section "Tasks" is not in the Word file at all. Am I missing something? Robohelp 2020, build 2020.3.32.Robohelp TOC:Word nav and page where I thought the sub-section heading would be:

I tried to start RH 2019 (NewUI) this morning. It displayed some licensing prompt, that I don't remember seeing before, I clicked Ok, then it began to start up as normal. It showed the initial startup screen, then went away.There is an icon on the task bar, but clicking it does nothing. I can right-click the icon and choose RH 2019 and it will attempt to start again, but after showing the initial startup screen, it goes away -- and then when I hover over the task bar icon, I then see two instances of RH, none of which actually open the application.This copy of RH was part of a TCS purchase, not a subscription. FrameMaker and Acrobat both start and work fine.I'm running on Windows 10 Enterprise 2004 (not a Mac). I last tried to start RoboHelp on 1/16/21 and it worked okay then. I have rebooted to see if that made a difference. It did not. I have also used Task Manager to kill any instances of Robohelp before trying to restart it. It did not make a difference either.Please advise. Thanks

I am not able to  center the title in  header and topic page in Frameless output(studio skin). Tried increasing the indent to get the title to center. If I do so, in mobile view, title goes out of title bar (shows only 2 characters of my title) and the tool bar box also goes out title bar. 

I just opened a RoboHelp Classic project with the "Upgrade" option in RoboHelp 2019, but it appears empty/blank. Any suggestions? Thanks.

I upgraded to a new laptop with Windows 10 (previously was using Windows 😎 and now the display in my RoboHelp Classic projects is very tiny and squished. I've tried adjusting the display in Scale and Layout Settings in System > Settings, but while the font can be increased, the display is still "off" and not really usuable. I've also tried changing settings in the RoboHelp > Properties > Compatibility menus, but success. Has anyone had a similar problem and if so, were you able to resolve it? Thanks.

Hello, Our support team has reported numerous search performance issues with the search performance in generated Frameless output. The issues reported by them are:Enter a search term OR pick a suggested search term from predictive textClick the find icon to start the searchWait for the search to executeSearch takes a very long time to return results (120+ seconds) OR the browser returns a "Not Responding" error and prompts the user to reload the pageThe issues occur across browsers and OS's. We've received reports on Chrome, Firefox, Safari, and Edge, all on the latest versions. I have reviewed the two existing threads detailing similar performance issues:https://community.adobe.com/t5/robohelp/frameless-search-performance-issue/m-p/10863150https://community.adobe.com/t5/robohelp/home-page-search-stopped-working/m-p/10948361  However, the solution there seems to be "update to the latest version of RoboHelp and regenerate the output". This has not so far resolved the

Hello, we're trying to export the XLIFF files from a RoboHelp 2020 project, to send over to our translation management system (Smartling). However, Smartling is unable to parse the XLIFF files, and our contact there is telling us that the XLIFF files are not "compliant with v1.2 standards." Specifically, he said that the strings to be translated need to be wrapped within <source> tags. The XLIFF that RoboHelp generates does not do this. As you can see here, the <source> tags are empty, with no content to be translated. Curious if anyone else has run into this issue, and if anyone has a solution or a workaround. One of the primary reasons we just upgraded to RH 2020 was so we could use this XLIFF export for translation, and to now discover that RH spits out malformed XLIFF is very frustrating.  -Jason  

Greetings and thank for reaching.I'm curious to know whether it is possible to use "styles" so that the text in different cells within a table is formatted based on the properties in the style.  I've created numerous styles for the table in the attached file, but all the cells take on the formatting of whichever style I used last.  For example, I would like the table headers to be centered and bottom-adjusted, then the cells represented by the box at the left should be left-adjusted, and the cells in the last box should be centered.  Several years ago, I created a nice template that enabled me to do this, but I've lost the template. I would use paragraph styles to do this, but those style don't have "padding" as an option, so the text is close to the lines. Thanks,Robyn 

Hey all, I'm having trouble getting a hyperlink in a Word output (that I then generate a PDF from) to retain its relative link functionality. I've searched the community but nothing seems to definitivly relate to my issue so I thought I'd create a new post. I'm running RH2017. The link is in our Laser help project from which I create a Word print output document. I want the link in the document to always point to a PDF document in the same folder as the Laser manual, let's call it Copyright.pdf. I want the link in the Laser document to open the Copyright.pdf from the current folder it's in but RH assigns the address of the link to the root of the project no matter what I do. What I want is if I move the two files to the same folder on the C:\ drive, the link will open the Copyright.pdf from that location. Likewise, if I move the two files to the same folder on the D:\ drive, the link will open the Copyright.pdf from that location, and so on. The link in RH2017 looks like

Upgraded from 2017 to 2020 (Print Documentation).I maintain and generate my manuals through the SSLs, not the Table of Content.After the upgrade, my SSLs content did not show up. How do get my SSL content layout into the new output format in 2020?

Testing RH2020 to evaluate upgrading. Collaboration using sharepoint is a must have.I am able to successfully upload help projects to the O365 sharepoint site, check in/out, etc.I am having issues with opening/downloading projects from sharepoint. Relatively small project (17 MB, 788 files, 96 folders) works perfectly. Larger project (67.7 MB, 4865 files, 478 folders) fails. Starts the process, says it is downloading, after some period of time I get an application error. No files ever download to my local PC.I have had no luck with help from Adobe support. Hoping someone here has experienced this and can help point me to an answer.

My team uses RoboHelp 2020 and we're trying to share a project using Dropbox, because our VPN access is too slow (and we're not interested in version control at this time). It works somewhat, but it takes a really long time (~18 minutes) for the project to open and read all the files. Does anybody have any tips or tricks on how to work with Dropbox?

Hi all, Is there a way to craft topics in html format by default? I know, I can change filename when creating a topic, however we are looking for this as a setting by default. 

I like this program but there are some things about it that just leave me scratching my head. One such thing is Alphabetizing TOC. Can someone tell me how to do this?

Hi There,I am working in Robohelp 2019 in the Classic view and am having trouble with the conditional tags. I had a conditional tag and then deleted it after I had already applied it to some of my content. I then tagged my content with the new tag. The new tag is yellow. But the lines above the content are army green. It is essentially applying two tags at the same time. If I highlight the copy, right click and go to the conditional tag drop down I can see that there are two tags checked. One of them is the one I deleted. But if I pull up the list of my tags, it is not there. How do I get rid of this ghost tag? Thank you in advance. Julianna If I go to