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RoboHelp

The official community for RoboHelp.

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Regiolanthe1Known Participant
 Questions
Adding Script to Robohelp Project

Sorry - not very tech savvy regarding scripting.My robohelp output (Frameless) is hosted on SharePoint. My company uses Edge and Chrome (Edge running in IE11 compatibilty mode for the output). Output shows fine in Chrome, but in Edge, the topic content briefly appears and then disappears (same in IE 11, which we are banishing - but still have for the mo). Our resident hacker/tech guru provided the following info (in quotes)::ok so window.TextDecoder^ that exists in chrome, but not in IEyou are using a library that depends on that existing""use libraries that support IE or put this page somewhere other than sharepoint""try inserting this code into the very top of the body of the page:<script src="https://unpkg.com/text-encoding@0.7.0/lib/encoding-indexes.js"></script><script src="https://unpkg.com/text-encoding@0.7.0/lib/encoding.js"></script>"And ... lo and behold, that did the trick for the one topic that I pasted it into (after the <body> tag).SO...

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Peter Grainge
Community Expert
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RoboFanInspiring
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Enabling "Add special characters for search" = 0 results for all searches

RoboHelp 2020.3 (Windows). Received a request from our end users to be able to include/incorporate special characters in searches. Enabled "Add special characters for search" in the output preset.Entered special characters: 0;1;2;3;4;5;6;7;8;9Generated output (Responsive HTML5, Azure_Blue).Performed a test search.Received results. Edited same output preset.Modified special charcters to: 0;1;2;3;4;5;6;7;8;9;*;&;%;$;@;#;-Generated output (Responsive HTML5, Azure_Blue) Performed a test search (without any special characters).Expected to receive hunders of results; instead, output reported "0 results" Tried many other searches and still received 0 results. Tried other combos of special characters (e.g., just the numbers and the asterisk) and received 0 results.Tried different projects, different outputs, etc. No matter, anytime I try to define at least ONE special character OTHER THAN a numeral, it breaks search. Thoughts?

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Adobe Employee
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keithh13764083Known Participant
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Help Display Not Correct When Called from Application

 Hello, I recently began using RH 2020. I've just generated a help system using it. When I open up the generated output from a network drive, everything looks exactly as I expect. However, when the generated output is connected to our application and opened from that application, there are numerous problems. For example, the panels for Search and Contents do not display. Also, images randomly will not display in topics. Instead, the filename of the image is displayed. Has anyone ever encountered problems like these? It doesn't seem like a RH problem really, as the output RH generates looks fine. It's like the application has a problem displaying that output. (BTW, the application was initially developed about 7 years ago. So we have an older application trying to display output generated by the latest RH.) Thanks for any comments!

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SGuckemusParticipating Frequently
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Search Anomalies

Hi Folks, Forgive me if this is brief in detail, but as is often the case, I have inherited a project I know very little about.  My organization is in the process of moving a help system for an enterprise level proprietary computer system from RoboHelp Classic to RoboHelp 2019.The content and structure of the help topics is virtually identical in both systems. However searching is producing markedly different results. In the old system (RoboHelp Classic), I can search for a help entry by title and it is the first item returned. When I perform the exact same search in RoboHelp 2019, the results are wildly different, and not at all helpful, and almost never contain the entry that I searched for. Can anyone point me in the right direction? Is this an indexing issue? Or are there search settings in RH 2019 that I need to tweak? Any assistance would be appreciated as I am stumbling around in the dark at the moment.Thanks, Steve

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Mark_Noc
Mark_NocInspiring
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Katex In PDF/CHM (Robohelp 2020, latest update)

I am creating online documentation using Katex to render maths formulas (similar to MathJax, only faster and smaller weight/less dependencies). The Frameless HTML5 export of the doc looks like this when using Katex: However, I need to be able to create CHM and PDF as well, and when I generate those outputs that same page looks like this:The CHM output also gives me a script error when loading the page. I'm assuming this is because of basic incompatibility between the formats, as I assume PDF would need to pre-render the JS elements before being created (which it can't/doesn't, obviously), and CHM just doesn't like JS stuff in general from my experience.I know I can use images instead of generating the maths, but that makes it a lot more painful to maintain and update. So, any suggestions on how I can work around this or even resolve the situation? Or any better tools that would be cross platform compatible to create these maths formulas?

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Peter Grainge
Community Expert
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robertp10792544Known Participant
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Michael WooKnown Participant
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uploading a Foresee feedback function to Robohelp 2019 projects

Does anyone have experience in implementing the ForeSee Feedback function to their RH project? It allows you to place a floating button on all your help screens (labeled feedback). And once clicked by the user it opens up a short survey so one can get feedback. For example, "Did you find what you were looking for?", "If not, what were you looking for?", etc...  I was able to get it to work, but because of the RH html5 player, the button is not appearing. But Foresee is stating that the code was triggered properly.  We are using Google Analytics tag manager in coordination with the ForeSee survey function.  Just can't get the Feedback button to show up. it's hidden?  thank you for any insight anyone. 

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TweekachooParticipant
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HTML syntax to pull folder name

I have the following line in my master page to dynamically pull the title of the topic and place it at the top of my page in the header. <p class="TopicTitle"><span data-field="title" data-format="default" style="font-size:55px; font-weight: bold; color: #35363a">Common Issues</span></p> Is there syntax for the data-field="" variable that will automatically pull the folder name that it resides in in the hierarchy? So it will look something like this "Office 365 - Common Issues" using the example above? Would end up as 2 separate <span>s with the hyphen in between. Part of the process for me is outputting to .PDF certain parts of the Knowledgebase i am tasked with building and this would keep me from having to manually put the full title in or use a new master sheet for each section of the database. Thanks

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Helix_ddInspiring
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Jared Hess
Jared HessLegend
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RoboHelp 2017 Script to A-Z sort TOC?

I've done some RH scripting several years ago and wanted to get back into it to try and alphabetize a test TOC (.hhc) we use for testing modified topics in our help prior to sending our help off for localization. I don't know if such a thing is even possible though.Has anyone ever created a script to do this? I did get ExtendScript working inside of my Visual Studio Code environment by installing the ExtendScriptDebugger extention and started creating a script. My script connects to RH, and I can count the number TOCs in the project and spit that number out to the output window. But that's about it as far as TOC operations. The methods or properties for doing any sort of automated TOC work seem sorely limited. But maybe I'm doing it the wrong way and am supposed to use different objects/methods? I also can't find any good (current) documentation on RH scripting, other than this very limited documentation from RoboHelp 10:https://help.adobe.com/en_US/robohelp/scripting/ro

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Jared Hess
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martinl83372021Inspiring
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AdvancedHelp
AdvancedHelpKnown Participant
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Issue with images and paragraphs in lists in RH 2020 when editing code

Hi,I have an interesting issue with RH 202 (v3).When I add an image or text (that is not part of the instructions) to a numbered list, I usually go into the code and add a paragraph for it to sit in.So:1 Instruction2 InstructionInformation relating to point 2, but not part of the instruction flow**Image***3 InstructionThe code would be (simplified):<li>Instruction</li><li>Instruction<p>Information relating to point 2, but not part of the instruction flow</p><p>**Image***</p></li><li>Instruction</li>I've done this for years, as it avoids the awkward start="3" that so often ends up causing trouble.However, now, when I go into the code and add the paragraphs, this happens:Information relating to point 2, but not part of the instruction flow**Image***1 Instruction2 Instruction3 InstructionIt takes the image and paragraph text and dumps it out of the list.I've used this method in every project I've ever written, and as I'm in charg

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Peter Grainge
Community Expert
ChadPink
ChadPinkInspiring
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Hugh5E06Participating Frequently
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gjg097Inspiring
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Drop-down text does not work in CHM

I upgraded a project to RH2020 and in the CHM, clicking the link to open drop-down text had mixed results. Some opened normally, some didn't open at all, and others opened the wrong text (the text for a different drop-down link). I recreated all of the drop-down text links in that topic and now none of them open at all.Robohelp 2020.3.32.The drop-down text works in Responsive HTML5 output in Firefox and IE 11.I imported the troublesome topic to a fresh RH2020 project and have the same symptom. Another topic in the same project opens the drop-down text as expected.Workaround: After comparing the HTML of the working and non-working dropdowns, I discovered removing the script tag containing CDATA fixed the problem.I plan to fix my updated project with the workaround I discovered. Recording here for others and if anyone has other suggestions or insight.

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Tim D MorrisInspiring
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Application Error when opening RH2019 or RH2020

When I open the rewrite (not the classic) version of  RH 2019 (2019.0.14)  or RH 2020 (2020.0.156), I now get an Application Error: The application has run into an error..." message, even before I open a project.  If I follow the recommended option of clicking "Help > Restart RoboHelp", the message redisplays when the application opens.  If I close the message and continue, I can open a project, view individual topics, view html, and see a conditional preview, but the error re-displays after most actions I take.  If I try to generate a frameless output, the system never finishes generating the output and the output folder remains empty.  I rebooted my system.  No change.  I checked for updates. None related to RoboHelp were available.Details: Both versions of RH were working fine this morning.  When the RH 2019 rewrite first came out, I started customizing a frameless layout, hit some snags, and put the project on hold.  Yesterday, I

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Jeff_Coatsworth
Community Expert
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RoboFanInspiring
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Armelle5C15Known Participant
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debbies3920563Inspiring
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ashwininayakaParticipant
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ashwininayakaParticipant
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gb92818477Known Participant
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marcquesd85662268Participating Frequently
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RH 2019 Frameless output issue - links to bookmarks in table cells jump to top

Hello,I am experiencing an issue with Frameless output in RoboHelp 2019.I have a project with bookmarks inside a table cell. Example: <tr><td><p><a id="bookmark"></a>Text</p></td></tr> In previous verions of RoboHelp, links to these bookmarks worked as expected: the page would load and position to the the correct table row/cell with the bookmark. In the new Frameless output, links now go to the top of the page. It looks like the bookmark actually does load correctly, but then the outer areas for the ToC/mini-ToC loads and the page "jumps" back to the top page. This is an issue as we have several "index" pages that deep link into other pages. Is there a solution to make the links work as in previous versions? The workaround I found is to move the bookmark to a paragraph or text outside the table, but this makes the reader then scroll down further into the table instead of directly to the information. I have tested

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daniela65Known Participant
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daniela65Known Participant
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